Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: Like I stated previously for no reason my account was teminated. I'll be taking my business elsewhere.Sincerely,[redacted]

So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further.

Complaint:[redacted]I am rejecting this response because: they are purposely dodging all of my questions and refusing to answer them or tailor their response to my specific situation. I am not understanding why they have an option to contact support if they are not willing to offer support. I am not sure, and need clarification about how they were able to fairly challenge the dispute on my behalf without consulting me or receiving any information from me that would potentially help my case. I also need clarification as to how they were able to withdraw money from my bank account when I didn’t have my bank or card information linked to my Square cash account prior to any notification of a dispute. In one of Square’s emails to me they asked me to deposit funds into my Square cash account which to me implied that they did not have my card information- as they shouldn’t since it was removed from my account. So how were they able to withdraw funds from my bank account as a money order/transfer. This sounds like fraud to me.  There is still a negative balance on my Square cash account, which is prohibiting me from closing the account and moving on from the situation. I do not believe I am liable to repay the funds to Square cash or the person who sent me the funds, when they were deliberately sent to me AND they were sent as a gift with no promise of anything in return which is evident as when the person sent it to me, they wrote on Square cash that they were sending it for “lunch” and for p“dinner”. I am not going to be bullied into giving up on the situation and paying money for an illegitimate reason. The negative cash balance on my account needs to be resolved by Square and removed from my account. Sincerely,Jessica [redacted]

Phone support is currently only available to active Square account holders. As stated, due to Square's security and legal obligations to card networks, Square is unable to provide additional information regarding your deactivation.

Complaint: [redacted]I am rejecting this response because:I was never notified. I did one transaction for [redacted].  Our clients fill out a form to be billed monthly. So we manually process their transactions. That is an option for processing that you allow. I log in the next day to find out that my account has been terminated. I have tried to contact you and you don't allow any way for a terminated account to contact you. I want to know why my account was terminated after one transaction for [redacted]. And I want my money. I also want a way for anyone to contact you with questions. This is fking rediculous and you should be out of business for treating consumers this way. Fix the issue asap or I am contacting my team of company attorneys to handle this.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/10) */
Hello,
Upon further investigation, it appears that the matter discussed in your original message has been resolved. A message regarding the matter was sent to you on June 30, 2015 by a member of the Square Compliance Team.
Please note that...

Square reserves the right to place funds on hold within your Square balance in accordance with Article 42 of the Square Seller Agreement.
The issue has now been resolved, but if you have further questions please address them directly to the email last sent to you by Square.

Initial Business Response /* (1000, 5, 2015/12/23) */
Square takes reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This seems like an automated response that Square gives to thousands of their customers. Nothing in this response is related to my particular circumstance. But even this statement is far from the truth, because in my case, they are NOT taking reasonable measures to protect personal information, etc. I am the only person they are dealing with from the very beginning and they still won't accept the fact!! The personal information that exists on the account is verify able only by me and no one else and they are not willing to discuss it. There is no one else involved in this account. The account was opened under the name of my ex husband under a diffident business name. A year later, my ex husband closed his company, but kept the square account. I took over the account, changed the name of the company, address, tax id number, bank account #, which belongs to me. They even advanced XXXXX through square capital, which I am diligently paying back. The ex husband is out of the country and is never coming back!! And they are still insisting that he is an authorized user. But if they would need to verify any information on the account, other than his social security number, he wouldn't be able to verify anything. I would be able to verify even that. I even have previous correspondence from square that is related to this account where they address me by my first name and not his. So they are inconsistent in their policy and their above statement is far from the truth!
Final Business Response /* (4000, 9, 2016/01/10) */
Square can communicate via email with any questions or concerns about this account. A Square representative will be reaching out via email about this account.

Please refer to the latest email correspondence sent by Square on 5/4/**. Hi [redacted],Thanks for reaching out. Did you place a return by visiting square.com/shop/return? I don’t see a return filed yet. Please confirm how you returned the hardware. Thank you for your patience, once I get more...

information I’ll be able to look into this further.I’ll keep an eye out for your reply. Let me know if you have any other questions – I’m happy to help.

Please refer to the following email sent on October 21: It is against our Terms to use Square for anything related to credit counseling or credit repair agencies. We regret to inform you that your account has been deactivated. Any funds currently in your account will be held for 90 days before being released to your linked bank account. You may also consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too. Please refund the payments in question. If you aren’t sure how to refund a payment, this Support Center article will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. We apologize for the inconvenience, however our decision is final.

We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reason. We will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square Account. You...

may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time.

Initial Business Response /* (1000, 5, 2015/11/19) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I ONLY received this notification AFTER they began holding my funds. I have been a square customer for several years and never had any issues with anything. I did issue refunds through the company and had to rebill for the amounts Square was holding. This is terrible business practice and I will be telling everyone I know to stay away. Their withholding of these funds resulted in bank charges on my end because the money was not there when expected. I still believe it to be VERY shady, and the fact that they say customers can talk to a representative using a "customer code" that is impossible to obtain once they have your account in lock down is also very shady. DO NOT TRUST SQUARE WITH YOUR MONEY.

Hello,
Cashapp's engineers were able to investigate the situation with the information you provided to Square's Support team, and as of March 16, were able to manually credit your account for the amount missing to your Cash Card. Thank you for your patience while Cashapp took a deeper look at...

this.

Complaint: [redacted]I am rejecting this response because: it makes absolutely no sense and is unresponsive to the issue that I have presented.  It is extremely clear at this point that Square has not intent of either acknowledging or addressing my concerns.
Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: I recieved this response already. It should not be my responsability to contact my bank about a charge where the service was not fulfilled. The business that took my money should be responsable for goods not delivered. Sincerely,[redacted]

This is not fair to me. I never received notice until the decision was already made. I had no input to even give the bank to show them the transactions were not false and that the money had already been returned. 
Complaint: [redacted]I am rejecting this response because: 
 
It is not fair to me. I was given no notice until it was final. I was not able to give proof that transactions had already been made. There could not have been much of a fight on my behalf. Because I did not even know about it until after every decision had been made. So now im unable to get or send money though cash because of something I had absolutely no knowledge of.  What am I suppose to do know? Sincerely,[redacted]

Hello,
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed. When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the sender.
Square challenged the dispute with your sender’s bank,...

but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment dispute. If you do not agree with this outcome, you must resolve it directly with the sender.

Initial Business Response /* (1000, 5, 2015/12/29) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup[redacted]help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This statement allows the company to hold anyone's money if they feel like it with no explanation what so ever. We are a small business that can not afford our money to be held for services already rendered.
Final Business Response /* (4000, 9, 2016/01/18) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup[redacted]customer/portal/articles/163698-how-do-i-process-...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square...

Payment Terms.
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account.
If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Initial Business Response /* (1000, 5, 2015/08/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have repeatedly requested the information to file for arbitration. I need the contact information so I can begin arbitration proceedings against the company immediately in accordance with Article 50 of the Square Seller Agreement: "If a dispute of any kind arises, we want to understand and address your concerns quickly and to your satisfaction. Please contact Square Support with any dispute. If we cannot resolve your concerns, we agree to an informal and inexpensive dispute resolution process requiring individual arbitration."
They refuse to answer emails with this information.
Final Consumer Response /* (3000, 16, 2015/09/21) */
I have still not received information regarding who to contact for arbitration. I am not interested in reopening an account with Square at all, I do however, need the information to submit informing them of arbitration proceedings. If not, I will have no alternative but to turn to legal proceedings in court in New York State.
Final Business Response /* (4000, 18, 2015/10/05) */
Hello,
Upon further investigation, Article 50 of the Square Seller Agreement, which is referenced, pertains to disputes that are made on payments. After reviewing the information, there does not appear to be any dispute that was placed on the payments of this account. Article 50 is referring to the dispute process and specifically in the instance a merchant loses a dispute to a cardholder and wishes to bring the cardholder to arbitration.
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Cashapp sent you the following email on March 15, regarding this issue;
 
"Hi there,Thanks for contacting us. Some customers experienced a brief issue with their Cash App today, which our engineering team has resolved now.All performance issues have been stabilized, though we are...

continuing to work through a small backlog of payments that have accumulated throughout the day. Check out issquareup.com to monitor the situation - we're sorry for any inconvenience this may have caused. As a reminder, if your transaction appears as "pending" in your Activity, please do not re-attempt it. If a payment shows as completed, yet the recipient still has not received it, the funds are still in transit and should appear by morning, if not sooner. Additionally, any debits from declined Cash Card transactions will be fixed in your account balance if you do not see so already. Otherwise, if you were having issues sending or receiving funds, using your Cash Card, or trouble buying or selling Bitcoin, you can retry at this time. Again, we're so very sorry for all the service issues today. Thank you for your patience. If you're having issues not related to what is stated above, please reply back to this email and let me know what's going on, and we'll work together to resolve the issue as soon as possible. Thank you for your help with this!"