Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: they still have not paid out on pending payments.Sincerely,[redacted]

Please refer to the following email sent on September 8: Hello Brett, We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:
Duplicate response again does not solve the issue of consumer paying for something they do not receive.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Their is no reason nor do your terms state that you will be holding my fund. Sincerely,[redacted]

Unfortunately, Square's decision to deactivate your account is final. Due to the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details.
For further information about Square's policies,...

you can review the Square Terms of Service at (https://squareup.com/legal/ua).

Complaint:[redacted]I am rejecting this response because:
This is just their canned response again. You would think they could at least have two or three canned responses. What a fraud and a joke of a company.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I do not accept your total automated response. I never gave you permission to highjack my funds or hold them. Any questions involving business or contractor should be asked upfront like all other processing companies. Not after you have the money and just keep it. Over 1,700 complaints all saying the same thing. This is a scam and theft. The customer has no other way to pay,refunding him and getting paid another way is not an option. Release my funds immediately,if not I will be forced to file a complaint with the states Attorney General and all other ways to file complaints and seek legal action in small claims court. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I am rejecting this response because:It does not address the primary issue. Square is refusing to give me the appropriate information so that I may contact the customer's card issueing bank as they state that I should. Without this information I cannot pursue the chargeback with the issuing bank.  Square acts as an intermediary and has the information required in order to pursue this, but are refusing to act on my behalf or to forward the information to me.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How is possible for them to have the right to hold my money for 90 days for no reason whatsoever. That rule has not been available to me to review when I initially signed, therefore I can not accept. Those are criminals and that is a fraud.
If we are looking for middle ground, than can I have my money in 60 days?
And somebody explain please why do I have to beg for my money from those thiefs?
Final Business Response /* (4000, 9, 2015/10/15) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they do not proposed any reasonable resolution. basically repeating the same thing.

Complaint: [redacted]I am rejecting this response because: anyone could easily make up "tracking" info. They want me to provide a letter head (which the bank does NOT do, and I don't know who told their support team heard that from), why can't they? Also, after the THOUSANDS of reviews on the App Store and Revdex.com with the same complaint as mine, this is apparently a common occurrence that never gets resolved. Terrible company. . Sincerely,[redacted]

Hello,
Square understands it's frustrating to receive a chargeback - however, this is something the sender has the ability to do with their card issuer. 
Unfortunately, due to the regulations set in place by the card networks and other financial institutions, Square cannot reopen and continue to re-challenge this payment dispute on your behalf. Although Square doesn’t have any further rights to challenge this dispute with the card issuer, it is within your rights to seek legal advice or resolve the issue with the sender directly.

Initial Business Response /* (1000, 5, 2015/11/20) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer Rebuttal /*...

(3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not resolve the complaint. The information that Square has requested to locate the account is the following:
Name: [redacted] M [redacted]
Email: [redacted]@att.net
Final Business Response /* (4000, 9, 2015/12/07) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square business practices specifically Article 42 puts small businesses and small organizations at risk. Square verified the bank account and sent communications via email that the account was fine. Terminating a new account without explananation is part of the agreement but it alienates customers and the potential for new ones. People talk about and share their experiences with businesses. Our experience with Square has not been positive and the lack of customer service and support to rectify problems is not good. Information such as this is shared at our local, Cluster and National meetings as members share what things work well and what does not work well for fundraising and for hosting conventions. Square refuses to say if the account was terminated due to suspected fraudulent activity. Again Square is alienating customers and the potential gain new ones if it does not provide specific reasons as to why accounts are terminated due to suspected fraud.
We should be afforded the opportunity to refute the claims.
The organization can provide Square with its bank documentation, tax id number, IRS nonprofit status and incorporation status to prove that we are a legitimate organization. We can also provide the bid sheets containing the names and contact information from the winning bidders from event where we used the Square app.
Square needs to reactivate the account and allow us access to the funds.

Complaint: [redacted]I am rejecting this response because:
 
This isn't even a response... I mean the first line says "refer to the email sent on DATE"  and doesn't give a date!!!!
And then goes on to be what seems like random cut and paste sentences that are not even matching!
What the heck is this?
Sincerely,[redacted]

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So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this...

information, Square will be able to investigate further.

Square is happy to report our engineers have successfully merged your accounts on March 25th with a corresponding response via email on the same date. You’ll be able to see this the next time you sign in to the app. You may want to inform your friend you are now able to access these funds.

Square's Account Services team reviewed your account and determined it to be high-risk. Your account has been deactivated and you will no longer be able to send or receive payments with Square Cash. There are no funds currently pending. For multiple reasons, Square cannot divulge more details...

regarding this decision and our decision is final. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Please refer to the latest correspondence sent by Square on 4/14/16. Hi Scott,My name is Mo here with Square Support. I came across your email and I am more than happy to help.Phone Support:I went ahead and generated a customer code for you. Please give us a call at [redacted] between 6am-6pm PT...

Monday-Friday. Your customer code is [redacted]. One of our supporters will be ready to get you taken care of.When you call in, you’re welcome to use the Callback option if there’s a bit of a hold time. That way, you won’t have to wait on the phone. We’ll keep your place in line and give you a call back as soon as possible.Please keep in mind that this is a permanent customer code and is tied directly to your Square account, so make sure you don’t share it with anyone else for security reasons. Also, in order to share account-specific details, we need to talk to the account owner or administrator directly.We look forward to hearing from you!Best,

Hi [redacted]Thanks for your email. I’m really sorry we can’t give you another chance to apply, but there’s nothing else we can do to change this decision.To protect your privacy and security, we don’t have access to the information you entered during the application process, so I cannot provide a more...

specific reason for why your application wasn’t approved.We are required, for regulatory purposes, to maintain certain records associated with your Square account. Rest assured, Square’s approach to security is designed to protect you and your data. All information submitted during the activation process was encrypted and submitted to our servers securely.I understand this situation is frustrating, and I wish I could be more helpful. I recommend speaking with other companies that offer similar services, like your bank or other mobile payment providers.AllisonSquare Support

Hello,
Square's Compliance team sent you the following email on February 19, regarding your account and pending deposit;
"Thank you for your patience with our account review inquiry. We periodically review account activity on the Square system to ensure a secure experience for all our...

customers.
We are happy to inform you that we have completed our review of your account and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within 1-2 business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty-four hours, while other banks may take longer. Most banks do not process deposits during weekends and holidays.
Visit the Square Help Center to learn more about deposits: [redacted]
Thank you for your cooperation.Sincerely,
Square Compliance Team"