Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because: this response does not answer my question.  Neither my husband nor I have ever given out our email address when making a purchase with this credit card at a commercial establishment. And we would have no way of knowing whether Square, Inc. is involved in any on-line transaction.  We want to know how our email address was obtained and we want to ensure that we do not receive similar emails in the future.Sincerely,[redacted]

thank you for your reply have a good day.

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no fraudulent activity and only after 2 transactions they blocked my funds and suspended the account without any reason.
Final Business Response /* (4000, 9, 2015/11/24) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

The only way for someone to log in your account is by having access to your phone or email associated with your account. Also, if you signed into your [redacted] account on someone else's device without signing out, the device owner could click into your account.There isn't a password associated with a...

[redacted] account. Instead, you're sent a one-time-use confirmation code for every attempt to sign in with your email or phone number.You can also sign out of your account from your device and sign back in so you know you are the only person who has access to this account.I hope this information is helpful! If you need help with anything else, please feel free to reply to me here.

Initial Business Response /* (1000, 5, 2015/12/29) */
This claim has been resolved and your account has been credited with all outstanding deposits on 12/16/15 and 12/24/15. Please refer to the latest email correspondence between you and Square for additional questions or concerns.

Complaint: [redacted]I am rejecting this response because:I only had one square account like your customer service said when I called to complain about this matter they checked my name and she said there is only one account under my name I need proof of showing how you think I had another account and proof that shows the other account in under my name , Sincerely,Shirin [redacted]

Because of the chargeback on this transaction, Square returned the funds from this transaction to the card-issuing bank which initiated the dispute. Please have your sender inquire with their bank to trace the funds returning to their account.   The card-issuing bank will know where to...

route funds if the card or account is cancelled and will typically issue a refund by check.   The sender will want to ask for a manager at their bank for further assistance.

Complaint: [redacted]I am rejecting this response because:I have never once used my Square Cash account for any business purposes and the company is scamming customers and taking unfair and unwarranted advantage of consumers. There is not a single business transaction in my square account - I do not conduct any business. Sincerely,Dana [redacted]

Square has no record of you calling into the system. A customer code was provided for phone access or you can reply directly to the email with any questions or concerns.

Please refer to the following email sent on September 18:  Hello [redacted], We haven’t received a response from you regarding the $[redacted] payment dispute on a transaction that was processed on July 07, [redacted]. Please fill out this Information Request Form within 3 days from the date of this...

notification to let us know whether you would like to challenge or accept the chargeback. Thanks, Square Dispute Resolutions Team

A refund in the amount of $700.00 was issued back to the Visa on 3/5/16 at 4:36pm EST. You would need to follow up with your card for a time frame.

Thank you for writing in, as of 7/8/[redacted] your account has been cleared and is able to accept payments

Initial Business Response /* (1000, 5, 2016/03/23) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not done a, b, or c. It would be nice if you could actually give a specific reason of why my account was closed.
I cannot afford to wait 90 days and why would I issue a refund for services I already provided my customer. It's not like a product where they can be returned.
I don't even care about my account being suspended right now. I just want the $500 the is rightfully mine. It is actually more of a need instead of a want. It would be nice if you could understand that instead of giving an automated response.
Thank you!
Final Business Response /* (4000, 9, 2016/04/01) */
Please refer to the email correspondence sent by Square on 3/10/16. The message states: "Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details."
Square is unable to provide additional information regarding your deactivation. At this time there are no other updates for this account.
Final Consumer Response /* (4200, 11, 2016/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would really like to speak with a human and not a computer. It's too bad you can't even be at least get an authentic response instead of an automated one.

Initial Business Response /* (1000, 10, 2015/09/16) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation.
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not explain why the account was closed. Same line and what is already posted online. Not helpful at all.
Final Business Response /* (4000, 14, 2015/10/02) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Complaint: [redacted]I am rejecting this response because:
This is the same response I have been getting. I already explained to them that the device was delivered 2 months after the purchased date. Then they said that they could not help me with a return because they can not handle international shipping, then I when I told them I am able to use USPS on base here in Okinawa, they responded to say it is outside the return window. They keep sending me circles.Sincerely,Lisa [redacted]

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

Hello,
When Square attempted to send you a deposit to your bank account on 7/9/2017, the receiving bank automatically rejected Square's attempt. Your bank can reject a deposit for a number of reasons, including if an account is closed or the account number has changed. Square recommends contacting...

your bank for detailed information.Since Square was unable to successfully send you a deposit, please re-enter your bank account information by accessing your Bank Account tab on your Square Dashboard ([redacted]Visit Square's Support Center for a step-by-step guide on linking your bank account. [redacted]Once your bank account is verified, deposits will be sent according to your current deposit schedule.

Complaint:[redacted]I am rejecting this response because:They did not refund the funds that they deposited into the wrong account, therefore I will seek legal options to recoup the amount deducted from my account.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
If you have any questions regarding your Square Cash account please write in to Square's Support team so they may further assist you. Square strives to respond to all inquiries within 24 hours.
Additionally, an email was sent to the...

recipient regarding this matter. If the recipient still has questions regarding this matter please have the recipient reply to the email sent to him by Square' Support team.

Complaint: [redacted]I am rejecting this response because:this is the second time I asked this question.   After the holding period of 180 days, will I see the money enter my account.  Please answer the question.  I believe I am OVER 180 days already on some of the funds they are holding.
Sincerely,[redacted]