Flick Enterprises Inc

Complaint:***I am rejecting this response because: I specifically asked to contacted by this company through the phone to figure out exactly what is happening with my accountThe only thing they have been doing is giving me the same automated response which does not help me ! At this point, I am in limbo with this situationI don't know what is going on and I would love to find out immediately! Sincerely,*** ***

Complaint: ***I am rejecting this response because there were charges from the same customer within minutes apartWhy was charge covered on the protection out of charges when they were done the same dayThere is no difference between both of them so they should be covered equallyI wasn't aware that they were being disputedTrying to get contacting though emails is not a guarantee that you will get the message and specially with days
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Please refer to the email sent on October 24: Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customersWe are happy to inform you that we have completed our review of your
account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business daysAs each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays

Complaint: ***I am rejecting this response because:No one is willing to assist me in this ongoing matter, I even tried to request my money back and the scammer rejectedI need my money back from this faulty transaction and no one seems to care or assist me with the matter at handNot squarecash nor Navy Federal credit union. Sincerely,Niger ***

Complaint: 11934444I am rejecting this response because:
I have received a refund for the $*** from when I was charged $*** for a flight that was supposed to cost $***I have received a refund for
$*** that failed on *** 11, *** and came out of my debit account
The current issue is
$*** was debit from my debit account by Cash App on *** 11, ***
$*** was debit from my debit account by Cash App on *** 17, ***
Nowhere in between was there a refund for the $***, making my current refund amount $*** ** due to me from SquareSincerely,*** ***

Phone support is currently only available for active Square account usersPlease refer to the email sent by Square on 3/3/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to
offset any potential refunds or disputes from your customersSince your account was disabled on February 29, these funds will be released on May 29."

Complaint: ***I am rejecting this response because: This situation has been ongoing since *** 1, *** thus (180) days have been exausted further, I have no other pending transactions with square and the vagueness of your reasons for holding my money is a rubber stamp response in which your company tend to apply to certain businesses its not right or fair for you to hold my money and collect the interest from it without justification I AM THE VICTIM AND FEEL LIKE I AM BEING VICTIMIZED AGAIN BY SQUARE AND I would like for you to please forward to me a definite date of deposit as opposed to your constant one sided redundant responsesSincerely,*** ***

this does not address the this does not address the complaint in any way shape or form and does not excuse the company for refusing to speak with customers or from the situation that they are sharing my personal information with complete strangersI am incensed that they do not have the time to speak with a customerI am not able to do some of the things she saying because I'm visually disabled how dare they discount a customer so much
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 6, 2016/02/04) */
Please refer to the last email sent by Square on February 2nd, confirming the funds were to be deposited to your account within 1-business days from that date

Hello,
Square's records indicate you were able to cash out your Cashapp balance to a linked debit card on March These funds have posted according to the selected deposit speed

Complaint: ***I am rejecting this response because:First, it's the stock response that I was originally givenSecond, if there was a true issue with a "pattern" of behavior indicative of fraud, then the card should have never been accepted in the first placeThe allegation of a "pattern" did not occur until it was time to deposit my lawfully obtained funds in my accountIf this "pattern " existed, my account should have be deactivated long before it was time to make a depositBecause, based upon what the company is now saying, this "pattern" would have been present at least a week before it was time to pay meAnd even after this "pattern" would have supposedly existed, Square will still telling me that I could.continue to process payments with themIt was not until it was time for the deposit that any issue developedWhile I agree that ** is not an insignificant sum, Square advertises that they do not hold funds made upon amount, type, of frequencySo, unless the company wishes to admit to misleading customers in their advertising, my money should not be held, and vague allegations of fraud borders on liableI provided every document that was requested of me to Square, but the documents would be unnecessary if a "pattern" actually existedWhat they are doing is unlawfullyYou cannot advertise that you do not place holds, and then place a hold -- not to mention profit off MY hard earned moneyI will not refund the amount to my client, because I am not going to explain to them that some company believes my transaction with them may be fraudulent Reputation is everything in my businessAnd I have a very good one for a reasonMy funds should be immediately deposited
Sincerely,*** Mcwhorter

Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."

Initial Business Response /* (1000, 5, 2015/12/28) */
Square called you on 12/16/and your deposits have been credited in your account

Hello ***I attempted to reach you by phone today, but unfortunately I missed youI'd like to follow up regarding you complaint.Feel free to email me us at [email protected] look forward to speaking with you soon.Sincerely,

Complaint: [redacted]I am rejecting this response because:
Out account is located under our business [redacted]...

with my name attached to the account as I am the business owner. The email address associated with the account is [redacted]  They are avoiding the situation at hand...
Sincerely,[redacted]

Hello,
It is unfortunate that there was a typo when the account and routing numbers were input, but the deposits were sent to the Associated Credit Union, because there was a successful link attempt originating from your Square account to that bank.
Because the deposits were received by Associated...

Credit Union and not returned, they are currently in the possession of Associated Credit Union and Square is not able to issue a Letter of Indemnity or recall the deposits.
To help Associated Credit Union locate the deposit, a Deposit Confirmation Letter was faxed to help clarify the situation and where you meant for the funds to be sent.
While Square is doing everything it can to assist you with this issue, this is something you will have to resolve directly with Associated Credit Union.

In order to stop automatic receipts please follow these steps:
Unsubscribe from Automatic ReceiptsTo stop automatic receipts, click “Manage Preferences for digital receipts” at the very bottom of the receipt. You can select either the option to stop all automatic receipts or to stop automatic receipts for purchases from that specific business location. “Automatically send me Square digital receipts” means you won’t need to enter your email address again to receive automatic receipts from any merchant using Square. You can always opt out of automatic receipts altogether by contacting us, or on a per-merchant basis, by clicking “Manage preferences.” “Automatically send me Square digital receipts except” means you’d like to stop receiving automatic receipts for purchases from those specific business locations.
“Don’t automatically send me any digital receipts” means you’d like to stop receiving automatic receipts for purchases from all sellers using Square. You will be asked if you would like receive a digital receipt each time you purchase from a seller using Square in the future. You will not be re-enrolled to receive automatic receipts from any seller using Square unless you adjust your preferences from a Square receipt.

Complaint: [redacted]I am rejecting this response because:
 
I contacted the support team through the app with my email address. I received a response via my personal email address. At no time did square inform me that I needed to link my email directly to my square account. Sincerely,[redacted]