Flick Enterprises Inc

Hello,
Square put a temporary hold on funds after the deactivation of your account in order to offset any potential disputes from your customers or refunds you issue. For more information about Square's policies, please review the Square Payment Terms (***)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Nalani ***

Complaint: ***I am rejecting this response because:this is going on the third week and they have still not replayed back to be very unprofessionalI am not happy with this process they ate doing. Sincerely,Temica ***

Complaint: ***I am rejecting this response because:
In the occurrence of a dispute both parties are supposed to be notifiedI was never notified by square which I believe to be negligentI have also not received any contact from the business in reference to mediating this dispute other than the response sent to the Revdex.com.Sincerely,*** ***

Thanks for writing inCurrently phone support is only available for customers with an active Square accountFor more information regarding account terminations, please see Square's Seller AgreementSquare understand that it can be frustrating to have your account deactivatedUnfortunately, Square's review found that Square cannot support any Square accounts for you or your businessSquare regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

Complaint: ***I am rejecting this response because:
This is big corporate taking advantage of AmericansThis poorly designed response, as all of their responses I have received, are insufficientIf every company followed these rules then Ford could come take my truck stating I violated their driving parameters, but due to liability and security concerns they are unable to stop the paymentsSquare simply states this is a final decision because they are too afraid to take responsibility for a mistake they madeThere is nothing to support their reasoning for closing my account or keeping my funds heldI will be contacting every person I know with an account to inform them of this debaucheryThis is how some people make their living and if I wasn't a disabled veteran then this decision would have cost me my monthly income. Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)The account is [email protected]

Please refer to the following email sent to you on February 17: Thank you for your patience with Square's account review inquirySquare periodically reviews account activity on the Square system to ensure a secure experience for all our customersSquare is happy to inform you that Square has completed our review of your account and has removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days

Initial Business Response /* (1000, 5, 2015/12/21) */
Square has credited your account for the remaining deposit amounts on 12/9/Please refer to your latest email correspondence with Square with any additional questions or concerns
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/07/10) */
Hello,
Upon further investigation, a representative from Square reached out to you through email on June 15, with instructions on how to successfully link your bank account through Square
Please reply directly to the message that
was sent to you for more informationThe message also indicated that you may contact a representative at Square through a number specified in your message for further assistance regarding this matter
Initial Consumer Rebuttal /* (3000, 8, 2015/07/13) */
Square Inc is deliberately trying to avoid giving me back my moneyThe five pending deposit is nearly three monthsYes!! Square Inc has all my information to deposit this $3,into my bank account
It's time to advise myself on the next step
Final Business Response /* (4000, 10, 2015/07/26) */
Hello,
After reviewing the information provided, it appears that there have been several attempts to assist you with this matter
Upon further investigation Square Support has informed you that you have not successfully linked a bank account to your Square accountThe first message regarding this matter was sent on June 8, stating, "your funds are not missing but are being held in your Square balanceThis is happening because you have not linked a bank account to your Square account"
Another message was sent to you on June 15, with detailed instructions informing you on how to update your bank account information
If you require further assistance please reply directly to the email that was sent to you by Square's Support Team

Please refer to the latest email correspondence sent by Square on ***Hello *** ***To ensure the financial security of both you and your customers, we need to verify some information about your account.Unfortunately, we cannot deposit funds to your bank account until we verify this
information, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possibleWe’re sorry for any inconvenience this may cause.If you’re unsure why you received this email, please see this article (https://squareup.com/subscriptions/r?ee=0ebc0650dfe8aabd7f553182c4d1f1b6edbc9ea...⇄ verify your account, please do the following:Log in to the Square Dashboard (https://squareup.com/subscriptions/r?ee=edf2ee57bc2d2fc1d1ae54d396f06599dc57a57...⇄ "Begin verification" next to the alert icon at the top of the page.Please answer the verification form with as much detail as possibleYou can upload documents directly through the questionnaire or fax them to us.Click "Submit."Once you've completed the form, you'll receive an email confirmation and should expect to hear back from us within one to two business days.If you have questions regarding the form, or are unsure of what documentation to send, please read our list of frequently asked questions (https://squareup.com/subscriptions/r?ee=a02797cec78aeb656285e42775c73354f2285b6...⇄ you still have questions, please call +1-855-700-and have your customer code ready: 6765-1204-We're available Monday through Friday from a.mto p.mPacific Time

Thank you for writing in, after reviewing you account I can see you issued refunds for $***, $***,$*** and $*** all on 7/and theres no current balance due to you

Hello, Thanks for following upWe understand that this can be a frustrating experienceUnfortunately, our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsFor further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement)Again, we apologize for any inconvenience this may have caused

Complaint:***I am rejecting this response because:They did not provide the terms that were violated and caused me to lose business and moneyIf Square is truly a responsible company they should refund all monies they have ever received in fees during the time period in which I used themTo hinder someone's lively hood and then state you cannot provide details is unacceptableI don't want my account reactivatedI want you guys to show that you are a professional business and refund all fees you ever took a cut of from my business because you do not deserve them after the way you conducted yourself as a company. Sincerely,*** ***

Complaint: ***I am rejecting this response because: It has been well over days since my funds have been held as per your responce I should have had them released by now which they haven't beenDo you have an update on the release of my funds which have been held for over days which is over your day policy?
Sincerely,*** ***

Because of the chargeback on this transaction, Square returned the funds from this transaction to the card-issuing bank which initiated the disputePlease have your sender inquire with their bank to trace the funds returning to their account The card-issuing bank will know where to route funds if the card or account is cancelled and will typically issue a refund by check The sender will want to ask for a manager at their bank for further assistance

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My business is a legitimate business and we can provide all documents to prove thisWhile my account was active, the customer code I was provided was not accepted by Square's automatic phone serviceI called to discuss the verification but could not get throughNext thing I know my account is deactivated
I did not violate any terms of the agreement and my business poses no threat or risk
Final Business Response /* (4000, 9, 2015/11/11) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareThere is no current balance in your Square account since you issued a refund for the final payment on September 12, *** (Please note that Square will refund all the fees, tooRefunds are available within days of the original payment

Complaint: ***I am rejecting this response because: The business (Square) has asked for additional informationThe email address used on the account was *** and company phone number:*** Sincerely,James***