Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2016/01/11) */
Please review Square's User AgreementAccording to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice
to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to accept this response for the fallowing reasonsA business transaction of $was made on 12/11/I did not receive my available funds in the amount of $in one business day as usualBecause of my escalating concerns I contacted customer support on 12/16/I was then directed to send in a copy of my business license as well as the invoice regarding the transaction which took place on 12/11/Immediately fallowing my conversation with customer care the two indicated documents where promptly sent, I was informed that the amount of $would be available in my bank account within two days 12/18/On 12/21/the amount of $was nonexistent in my bank account, with much concern and frustration I immediately contacted customer care, to my dismay the code previously given to me was invalid and blocked!!! I was unable to voice my concerns to a representativeOn 12/27/I received an email with case #XXXXXXX, unfortunately along with this email came zero indication of what was going on with my money in the amount of $Running out of options I sent an email on 01/04/voicing my concerns once again, after multiple attempts to contact Square with no response I had no other choice but to contact the Revdex.com
I have read and understand Squares user agreement which raises concern due to the fact that none of which are outlined in explanations a, b, and c pertain to my companies dealings with the Square deviceTo resolve this problem I would like to see my funds in the amount of $available to me as soon as possible
Final Business Response /* (4000, 9, 2016/02/03) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you."

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 1***1, and find that this resolution is satisfactory to meIt seems like the typical Square automated response, they have no customer serviceI'm not the only company having issues of withholding of funds. Sincerely, *** ***

Hello,
Thank you for your concern regarding this situationAs previously stated, Square has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customersSquare cannot provide you more information on the account you mentioned, for privacy and security reasons
Square’s Account Services team conducted a review of your accountAs a result, you will no longer be able to use Square Cash to send or receive paymentsSome possible reasons for this decision may include your account history, card issuer declines, activity deemed high-risk, or other violations of our terms of service
Unfortunately, Square cannot provide further details regarding your account closureSquare is exercising Square’s right outlined in the Square Cash Agreement and have elected to deactivate your accountTo learn more, please visit Square’s Cash Terms of Service and Payment Terms

Complaint: ***I am rejecting this response because: I did receive the email you are referring toHowever, I asked in return for specific instances in which we apparently violated the termsWe used Square for over a year with no issues, did not change a thing, and all of a sudden our account was cancelledThat's the problemNo, I do not want the pending payment to go back on the cardholder's cardWe already completed that transaction and the last thing I need is to tell a customer that they need to pay again months later.Sincerely,James ***

Hello,
Square communicated with you by email from April 18, to April regarding this matterOn April 24, a provisional credit was applied to your account in the amount of $This credit is permanent and Square closed the investigation of this incident.Should you have questions regarding
this claim, Square has provided you with the details necessary to reach out directly. Currently, the Cash Support team communicates over emailPhone support isn’t available for Cashapp at this time, but Square does want to make sure that all of your concerns are addressedIf you have further questions about Cashapp, please feel free to ask

Hello *** Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation throughout this processSquare understands it can be a
frustrating experience and apologize for any inconvenience it may have causedIf you have any questions about Square’s deposit schedule, please read this Support Center articleSquare values the security of your Square account, and the verification process helps us keep your account safePlease note that you won’t have to go through this process after every transaction

Complaint:***I am rejecting this response because: We DID NOT VIOLATE ANY POLICY This is the same blanket response their email said If we violated any section I want to know what we did violate If SQUARE would ANSWER AND RETURN PHONE CALLS this could have been resolved Their lack of customer service and inability to speak to people should be a red flag for someone to chose another company Sincerely,*** ***

SquareHello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment
Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
Square's records show you transferred these funds from your Square balance to your linked bank account on January

Please refer to the latest email correspondence sent by Square on 5/18/**.Hi ***Thank you very much for your patience as we are working through a higher than volume of emailsI’m sorry to hear you haven’t seen these funds yet.When you receive a Cash payment, it will appear on your bank
statement with the sender’s name, and often with ""SQC*""While most payments appear instantly, it can take 1-business days for a payment to post (weekends and holidays excluded).I want to make sure we locate these funds, so if you still don’t see them after the deposit timeframe, please reply back to this email with the following information:- the email address/phone number you used to receive Cash- the email address/phone number from which you were sent Cash- the date, time, and amount of the transaction- the last digits and the card brand associated with your accountWith this information, I can start investigatingI’ll be on the lookout for a reply

Complaint: ***I am rejecting this response because it is non responsive to the original complaint.
Their response is simply an instructional on how to cancel a payment.
My complaint is that no payment took place since they could not verify the recipient. Therefore, it is incumbent upon them to explain what I'll kindly refer to as a questionable business practice of deducting the money from my account in spite of the fact that by their own standards, they could not verify the recipient
My complaint requires them to give me a direct, thoughtful answer, not cut and paste something from and email or an FAQ.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a
violation of the Square Seller Agreement
According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Response sent: Please refer to the latest correspondence sent by Square on 5/3/*** Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further
information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=4fc3fa2aaa398df4e5814442dd9f1d35130c6c3...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=9e1c76b3cafa241227b6f6b75c83e449d5ab5f6...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused

The confusion happened when you attempted to Cash Out for two separate amounts (*** and ***)These attempts did not process because on the same day, the payment reversals with *** and *** were occurringThe funds were returned to your BalanceThen, you Cashed Out the sum of these two payments amounts (*** + *** = ***) on 1/The entirety of the payments through the Virtual Card were refunded after the last payment reversal was processed by *** on 01/in the amount of $***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Evelyn Wilhelmson

Please refer to the following email that was sent on October 27: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services

Please refer to Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Square has no new information about this account to provide at this time

Thank you for writing in, at this time we would recommend you contact law enforcement and your credit card company

Complaint: ***I am rejecting this response because: I have already sent necessary documentation on *** screenshot shows above.Sincerely,*** ***

Thanks for getting back in touchUnfortunately, our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.If you’d prefer to receive funds more quickly, you can consider refunding the payments back to the original cards and seeking alternate forms of paymentYou can process a full or partial refund directly from Square Register on your iPad, smartphone, or the "Transactions tab":https://squareup.com/dashboard/sales/transactions from your online Square Dashboard.The full amount of a refund is held in your Square balance until the refund is completeRefunds typically take business days to process but can take up to business daysThe fees are covered by Square, and the full purchase amount is always returned to your customer.All refunds must be issued within days of the payment dateIf the day time limit has passed, you'll need to refund your customer outside of Square.For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement).Again, we apologize for any inconvenience this may have caused