Flick Enterprises Inc

Hello ***, Thanks for writing in.Please note that when there is a payment dispute, we have to hold the transaction amount in your Square account until the dispute is resolvedIf your available Square balance is less than the disputed amount, we must debit the funds from the bank account linked to your Square account.These funds have not been returned to the customerWe hold them in your Square balance until the customer’s bank resolves the disputeIf the customer’s bank resolves the dispute in your favor, we will release the funds back into your Square account immediatelyIf the customer’s bank resolves the dispute in favor of the customer, we will return the funds to your customer.I can see that you have not yet completed the Information Request Form we've sent you.In order to send documentation for the card-issuing bank to review, please submit your supporting information and documentation through this Information Request Form in either PDF or JPG formats.To challenge this payment dispute, please select Yes and then proceed to submitting the requested documentation and information within the following page.To refund your customer for the total disputed amount, please select No within the Information Request Form.Please let me know if you have any questions. Best,PaigeSquare Disputes

Complaint: ***I am rejecting this response because: The Square said it cannot refund transactions after days because they are protecting the customer's rightsI don't see how this is correctSince we know the customer first hand we have been able to keep in touch with our customerThe customer has even stated that they cannot dispute this matter because it has been too long agoI could see if they were holding the most recent deposits in case of customer disputes, but those that are months old should have been released immediatelyThey have had our money for months, sitting in their account drawing interest, while we wait in hopes that they will deposit itThey say they will deposit the money on August 3, ***, but how can I trust what they are claimingAt this point everything seems sketchy, especially since there is no way of contacting someone personallyWhen you try calling the number listed you have to enter a special code, which the message states you can find that on the websiteWhen you go to the website to find the "special code" it is nowhere to be found. Since they decided to de-activate our account and hold our money because we had large transaction per month being deposited into our account I don't fully trust that they are going to do what they sayAt this point I would like for them to release the funds they have held for the last months and quit making excuses as to why they should still hold my deposits
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/23) */
Please refer to the email correspondence from Square on 12/1/that states: "Square is unable to cancel Cash transactions after they've completed transferring to your recipient's bankHowever, you're able to request the same amount of money
from your recipient with the Cash app or by email to receive the equivalent amount of money back." Please contact your card issuing bank who holds the rights to assist you with this dispute
Complaint Response Date bumped because: Holiday

Square looked into this for you, and Square is happy to report that these funds will be automatically sent to your bank this evening around 8pm PT, so you should see them post to your account tomorrow morningSquare has reviewed your account and is confident that it has not been compromised
Square apologizes for any frustration this has caused, and wanted to ensure the safety of your accountIf you’d like to check the status of your deposits, you’re always able to view your next and previous deposit from your online Square Dashboard.You can find more information on Square’s deposit schedules in our Support Center

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this explanation as a) Elite Concierge Travel Club did not violate the terms of the aforementioned agreement per article B) our business did not a pose a risk to Square as our transaction was legitimate, which can be verified by the card holderC) Elite Concierge Travel Club did not provide any false, incomplete or inaccurate informationThis is the same response that every company receives which in our opinion is pre-populated for each and every complaintLastly, Elite Concierge Travel Club per our customer's request, requested that Square Inc return the funds back to his card in the amount of $Per The contract received from Square Inc, article clearly states refunds to the card holder can be processed by the business up to sixty days from date of original transaction, which Elite Concierge Travel Club submitted on August 7, Furthermore, the refund policy clearly states on Square's website that refunds once submitted will take 2-business for Square to process with a total of 9-days business days for the card holder to be able to receive their refund from their bank/credit card company (American Express) This means, that since Elite Concierge Travel Club issued a refund via Square account back to the customer's credit card Square should have the refund processed on or before days seven business days which would be August 18, Furthermore, the customer should receive their funds back to their credit card account on or before August 27, Our customer has already contacted American Express and made them aware of the situation and is expecting his refundElite Concierge Travel Club has been transparent with our customer as well as Square Inc throughout this entire processElite Concierge Travel Club do not want the funds processed to our bank account as the customer has since made alternative financial arrangements with us and are on their vacation, currentlyTo date, our customer is pleased with the services we delivered and are considering this situation unfortunate for our businessElite Concierge Travel Club will not be satisfied until our client is reimbursed $promptly as to date he has paid $17,for his group's vacation, due to the poor business tactics of Square that appears to be nothing more than a measure to hold their client's (business) funds for ninety days in order to profit from the interest credited to their accountAt either rate, Elite Concierge Travel Club and our customer have concluded our business and only need for Square to honor their agreement and refund policy, by issuing our custom's fund back to his card, promptly
Final Business Response /* (4000, 9, 2015/08/24) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the second time, we are stating clearly that we submitted a refund request to have the funds issued back to the cardholders American Express cardWe are growing weary of these pre-populated responses that do not apply to our business situationWe are expecting Square to place the funds on our clients account on 8/28/After this date, we will assume that Squares business tactics to be fraudulent and consider our clients funds as stolen by Square and will work with our client to assist him in resolving this matterOur client has returned from his vacation and would like his money out of Square's account and credited to his American Express cardIf you (Square, Inc) cannot address this situation directly and confirm or deny whether or not the client will have his funds placed back on his account, please do not bother to respondThis situation is very stressful and disheartening and we are only left to wonder how many other businesses have had to endure this type of undue stress

SquareHello ***,We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.We regret that, starting today, you will no longer be able to process transactions using Square.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Please refer to the following email sent on *** 5: Hello***, We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchangedWe appreciate your patience and apologize again for any inconvenience this may have causedSincerely, Square Account Services

Please refer to the latest email correspondence sent by Square on 5/19/**Hi ***,Thank you for contacting SquareFor security purposes, Square Cash transactions are subject to review and occasionally a transaction is returned to the sender.Your money will be returned automatically to the
sender’s bank account within 1-business days.Possible reasons for a returned payment include, but are not limited to, violations of our terms of service or other high-risk activityIf you believe you are operating within Square’s Cash Terms of Service, you may resubmit your transaction.If you’re still experiencing issues, let me know and I can investigate this further

Please refer to the following email sent on *** 18: Hello***, Square is happy to report that after reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank accountThank you for your patience and cooperation
throughout this processSquare understands it can be a frustrating experience and apologizes for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business daysIf you have any questions about Square’s deposit schedule, please read this Support Center article

Complaint: ***I am rejecting this response because: This is the first response I recieved from Square IncIts an automated response that has been reforwardedI still do not have answers as to why my funds are being withheld for days when my customers received what they had paid for. Sincerely,*** ***

Complaint: ***I am
rejecting this response because: I had charges from the same customer within tens apartOne charge was $** and the other was $***If they were made by same customer they should both be covered by the $*** per month protectionThey should not be treated any differently then the otherWhy did you cover $** charge but not $*** chargeI didn't exceed the $*** per month protectionIf you covered one charge you must cover the 2nd charge regardless day small window respoSincerely,*** ***

I’ve confirmed that you were able to speak with a rep on 8/8/** and we successfully updated your account and your funds are being refunded back to you

Initial Business Response /* (1000, 5, 2016/01/19) */
Please refer to the latest email correspondence between you and Square dated 1/11/The message states: "We are happy to inform you that we have re-activated your account and your pending deposit will be sent to your bank account tonight
Depending on your bank, you should see the funds in your account within 1-business days."
Initial Consumer Rebuttal /* (2000, 7, 2016/01/20) */
This was resolved- they finally released the funds last week
*** ***
XXX-XXX-XXXX

Complaint: ***I am rejecting this response because:
Square has yet to contact me There has been no discussion There has been no resolve Square doesn't even know what the issue is because there has been zero effort to understand the problem Several of my vendors and myself are already in the process of switching our processing business to another company
Sincerely,*** ***

Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute with your credit card issuer, Square will work
directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page

Complaint: ***I am rejecting this response because:
My accounts were only deposited after I complained to the Revdex.comThis company held my funds way beyond the limit statedThey never responded to me until I contacted the Revdex.com and they have no way for you to get in touch with themI urge you to go on their web site and try and get in touch with them! Its impossible to get in touch with themThey are scamming everyone for the interest they earn on the cash they are holding ontoIt should be criminal and they should be arrestedThe only way I was able to get in touch with this company was through the Revdex.com Costing the tax payers money for your time and serviceTheir Should be A Class action lawsuitSincerely,*** ***

We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual
or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you *** refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this *** causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you *** receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: ***I am rejecting this response because:
It does not seem validThere should be no reason to not have the money gone through, the card number associated with the count was not the same as the numbe it should have been and that person I sent the money to, has a password protected phoneThe response is not satisfactory Horrible customer service, I just want my money backIt's the principle of the matter. Sincerely,*** ***

Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activitySquare regrets that you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

Square has respond fully to the Merchants question