Flick Enterprises Inc

Complaint: ***I am rejecting this response because: I'm not refunding nothing simply because I'm not about to run behind my clients for services they paid for already through squareRelease my money, you have yet to identify the suspicious activity you claiming Sincerely,*** ***

SquareHello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment
Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello ***, Square attempted to reach you by phone on *** **, but unfortunately Square missed youSquare would like to follow up regarding the recent activity in your Square accountYou can reach Square directly through email through Squares website https://squareup.com/help/us/enYou must email in with the email address associated with the Square account you are talking about

Complaint: ***I am rejecting this response because: they haven't provided an adequate response.Sincerely,*** ***

Complaint:***I am rejecting this response because: There is no link to verify anything as they state It says account deactivated When I call the number they provided with the code it denies it I believe this us another one of there automated responses Can I please get the Revdex.com's help to file a consumer complaint with all Federal and State regulatory departments.Sincerely,*** ***

Complaint: ***I am rejecting this response because I did not "subscribe" or agree to receive email receipts from all merchants using SquareAs I did not request or approve this, Square will undo it, not meI also expect Square to cease and desist from this unethical practice altogether, and to adopt a practice whereby receipts are only sent electronically from merchants approved by buyers holding the credit cards being used at each specific merchantDo not email me any receipts without my permission, which you do NOT haveUnderstand?Sincerely,*** ***

Please refer to the following email sent on *** 21: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services

Complaint: ***I am rejecting this response because:I have contacted them several times via their site and help link with no resolutionI've responded to their automated emails and ones sent from representatives with no responseSomeone needs to call me or provide a number for me to call and speak directly with someone and not giving me a call code because none of them work. Sincerely,*** ***

Please refer to the following email sent on *** 25: Hello ***,Thanks for writing back inWe understand that it can be frustrating to receive a chargebackUnfortunately, due to the regulations set in place by the card networks and other financial institutions, we cannot reopen and continue to re-challenge this payment dispute on your behalfAt this time, we have no new information to provideWe apologize for any inconvenience this may have caused youIf you do wish to challenge this case further, it is within your rights to seek legal advice or contact your sender. HoldenSquare Disputes

Initial Business Response /* (1000, 5, 2015/12/01) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you

Hello,
Declined payments may result in a pending charge on the sender’s bank statement, but these should disappear in a few business daysIf the sender does not see the funds returned to them within a few business days, they should contact their card-issuing bank to help them locate these funds

Please refer to the following email sent on October 24:
Hello ***, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to
process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Please refer to the following email sent on November 14:
Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our
policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services

Thanks for bringing it to our attention we recommend you contact law enforcement and your bank and file a claimSquare is unable to release Merchant information to their customers but will work with your bank and law enforcement Sincerely,

Complaint: ***I am rejecting this response because what they are saying is not trueI didn't have any prepaid transactions and none of my usage is high riskI want proofI deserve proof and a clear explanationWho made this determination and how did they determine it? What evidence was obtained that makes any implication of what I am being wrongfully accused of? There is no proof because I didn't do this and it is aggravating that I cannot get a clear explanation besides some blanket statementWhat transactions are even being discussed? Why is the customer not allowed to dispute this with the companyI will tell you whyThey are screwing over small business owners because there are people in this world who violate the terms of agreementYou can just point the finger at someone and accuse them of wrong doingI also owe them no money as all transactions are valid and not questionableTherefore, as per the terms of use, this should not be held from me. Sincerely,*** ***

Complaint: ***I am rejecting this response because: I completed all the information that was asked of me on the form and my submission was reviewedI was then sent an email saying that Square would no longer do business with my company because of one dispute that happened to be a fraudulent caseI no longer want to do business with square but I will make sure to contact every new outlet, business listing reviewer and the state attorney general to make it known that square is damaging small businessesThese horrible reviews of square holding thousands of dollars from small businesses are everywhere Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello,
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any
reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No violation to the agreement or form of credit fraud was doneSquares lack of response on what was occurring The lack of communication to me/client caused this actionSure they have a no reason needed to deactivate account, but that should accompany a reason, holding of funds should accompany a reasonLack of response should accompany a reasonSquare holds a power position by holding your moneyNo phone number lack of contact etcI had to contact sales to get a response after weeks of trying to contact support with multiple ignores, ignored, no response emailsThe power position they hold and lack of communication requires a Revdex.com notice and violation against them
Final Business Response /* (4000, 9, 2015/09/10) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Please refer to the latest correspondence sent by Square on 4/29/**Hello***, Thanks for writing inUnfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final

Please refer to the latest email correspondence sent by Square on 5/31/**Hello ***It is against our Seller Agreement to use Square for anything related to credit repair servicesWe regret to inform you that your account has been deactivated.Any funds currently in your account will be held for
days before being released to your linked bank account.You may also consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that we refund all the fees too.Please refund the payments in questionIf you aren't sure how to refund a payment, this Support Center article (https://squareup.com/subscriptions/r?ee=030d402a00d222ba5ac8f25c460233951f4bcf2...⇄ will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.We apologize for the inconvenience, however our decision is final.Thank you for understanding.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on July 27, to inform you that the review of your account had been completed and that your deferred payout status had been removed
Furthermore, Article of the Square Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services"
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Square Compliance Team did not reach out to meThey made no effort to contact meI didn't receive any phone calls which the person that I contacted on July confirmedAlso I found out that only one email had been sent by SquareEven though I didn't receive it, they made no attempt to make sure I knew what was going on
The reason for the review of the account was not a valid reason and was never explained to me
Article does not protect Square from negligence or intentional acts that cause harm to othersI maintain that the failure to deposit funds in a reasonable time frame was not completed and therefore compensation of $is still requested as stated in the original complaint
Final Business Response /* (4000, 9, 2015/08/25) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on June 12, asking you to confirm some additional information about your accountThe email states: "Until we have confirmed this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square"
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours
A member from Square's Compliance Team reached out to you on July 27, after the form was completed to inform you that the review of your account had been completed and that your deferred payout status had been removed
Article of the Square Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services"
Final Consumer Response /* (4200, 13, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No effort was made to follow up to see if the email made it to meHowever first of all, why were deposits withheld for almost a monthI did nothing illegal or wrongSquare illegally withheld funds from me and that has never been addressed