Flick Enterprises Inc

Please refer to the latest email correspondence sent by Square on 5/19/**Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial
institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the response from SQUARE INC., because it's the same generic, computer like , word for word response we received to our initial email sent to SQUARE prior to file this complaintThe response still fails to explain why our fund's are being held for days & where in the seller's agreement this is statedOur company cannot afford to have our funds held, we have expenses that we have to payWe desperately need our money's deposited ASAP..As previously stated all verification procedures should have been completed at the initial stages of applying to SQUARE INC., &it should be stated in the agreement that fund's maybe held for various reasons at termination of the account
A possible resolution to this problem is to release half of our funds now & the other half at the completion of the daysAt least this will give us a fighting chance to continue paying expenses & working
Final Business Response /* (4000, 9, 2015/12/08) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It seems Square has no Intention's to resolve this situation accept on their terms onlyNo where in the service agreement it states they can deny anyone from accessing there monies that are in there account once it is closed, that's illegalSquare can deduct any fees owed to them but I truly do not understand how they can legally deny our company access to our moneyAlso our company has the legal right to access any information pertaining directly to us, to include why we were deactivated

Thanks for bringing it to Square's attention that you have received this unusual emailSquare understands that you do not have a Square account, and can confirm that this message was not a legitimate email sent by SquareRest assured that Square’s own system has not been breached, but we are
working hard to mitigate these types of external phishing scamsMore information about phishing is available hereAs a security best practice, we recommend always verifying the sender of a message before entering any sensitive information or clicking any links

Hello, We’re sorry to inform you that we deactivated your accountWe reviewed your account and found a pattern generally associated with high-risk activityDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days,
unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe apologize for any inconvenience this may cause

Complaint: ***I am rejecting this response because:
Square apparently did not read through my complaint
Their response seems automated They give me the customer service number, and tell me to get a code generated from their website prior to calling If they would have read my complaint, they would see that I tried that, and their website is not working correctly because it will NOT GENERATE A CODE Thus I CANNOT contact customer service until they recognize the problem and fix it Meanwhile, I cannot use their service until they do But there is no way to know how long that will be because I have no way to contact them Extremely lousy customer service Very disappointed. Sincerely,*** ***

Hello,
Looking at your account, Square can confirm that the payments were successfully debited from your linked debit card only onceSquare has not initiated a subsequent debit for these payments
As previously stated, the correct course of action is to dispute unrecognized charges to your debit card with your card-issuing bankSquare will work directly with your bank to resolve the issue, once Square receives notice of a dispute from them

Please refer to the following email sent on October 27: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Kristopher ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Square is sorry to inform you that on March 2, Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the
Square Payment Terms
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Hi ***,Thank you for reaching out; I’m so sorry for the delay in getting back to you! We’ve been extremely busy lately and are working hard to assist everyone as quickly as possibleI really appreciate your patience.I took a look at your account, but I wasn’t able to find any debits from Square
I definitely want to help figure out what's going on though, and would be glad to give you a call to get this resolvedPlease just reply back to this email with the best phone number to contact you.You're also welcome to give us a call directly at a time that's most convenient for youYou can reach us at 855-700-between 6am-6pm PT Monday-FridayYour customer code is 9627-7597-8704.I'll keep an eye out for your reply so we can get this handled as quickly as possible Let me know if you have any questions!Thank you,MarisaSquare Support

Complaint:***I am rejecting this response because: This is the same computer generated response I receivedThe will not communicate by phoneThey mention to refund to customer, but they state it willl be days until it is actually refunded, that is unacceptableSquare also has deducted their charges for services rendered, but have NOT completed their service, by deposited into my accountI have sent them all the approvals from the customer and his texts approving me to charge the cardsThis long term holding of my money has already affected my customers business and mine! I would like to Speak with someone on the phone from Square to resolve this matter immediatly!Sincerely,Marleen***

Hello,On 08/23/and 08/25/Square emailed you letting you know that we’re sorry to inform you that we deactivated your accountSquare reviewed your account and found that your business and/or product is prohibited by Section of the General Terms and Section of the Payment Terms, which means we cannot process payments related to your businessSpecific reason was that there were a number of illegal products listed on site containing designer synthetic steroidsPlease, review Square’s general Term of Service here ***We regret that you will no longer be able to process transactions using SquareWe appreciate your having chosen Square and apologize for any inconvenience this may cause

Please refer to the following email sent on October 26:
Hello, My name is *** and I'm with Square Customer SupportIt looks like your Square account is associated with a different email addressFor security reasons, I need to communicate with the address tied to your accountIn order to
move further, I will need to know the email address associated with your account so I can assist you furtherAlso, for your own protection, I would highly advise that you refrain from emailing anyone sensitive information such as bank account numbers or routing numbers, or any other type of sensitive informationThank you for your patience, and I look forward to your response

Hi, Thanks for reaching outSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce
Square receives this information, Square will be able to investigate further

Complaint:***I am rejecting this response because: we had a written agreement Extras that were put in the seller agreementI did not agree to bank arguing charges with companyThey refused camera videos and did not fight for sellerI lost thousands going thru square companyI would not recommend to anyone this crooked company Sincerely,*** ***

Initial Business Response /* (1000, 7, 2016/01/11) */
Square has returned the funds to youPlease refer to the email correspondence between you and Square on 12/24/The message states: "Thank you very much for providing that informationI just wanted to let you know that we've initiated the
return of these funds to youYou should see these funds on their statement in 2-business days."
Initial Consumer Rebuttal /* (3000, 9, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Square website states that according to the California Right to Refund they would return the funds plus per transaction if the funds were not deposited within ten daysThe funds were returned to me days after they were removed from my acct., and the issue was handled so poorly by Square that I spent days trying to straighten it outI now need to reimburse the recipient for her time spent helping me retrieve these fundsShe had to visit her bank several timesAll the while Square kept insisting the money was there despite the information her bank was giving us
Final Business Response /* (4000, 11, 2016/01/26) */
Square's cash policy states: "If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your moneyIf you want a refund, you must mail your written request to the Finance Department, at ***, Suite ***, San Francisco, CA ***If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000." Square refunded you for the charge, therefore you are not entitled to the policy

Initial Business Response /* (1000, 5, 2016/01/10) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company states that in the agreement that square may terminate the agreement and close the account for any reason or no reason at any time upon notice to me
I want the public to know that the reason why my account was closed was due to a member that reviewed my account and found a pattern of transactions associated with high-risk activityAfter the very first transaction, how is a member able to review the account for a pattern of transactions when there had only been a single transaction
If Square wants to quote their merchant agreement, then they should have just said my account was cancelledInstead they lied about why it should be cancelled by stating that there was a pattern of transactions associated with high risk activity when there was only ever a single transaction for activityThey also don't disclose what high risk activity is in the agreement, which misleads business owners to just take a chance and hope they don't get shut off one day with their funds held hostageNot to mention Square still keeps their cut of the percentage
The only high risk activity was taking a chance by choosing square to begin with
Final Business Response /* (4000, 9, 2016/01/27) */
Square credited your final deposit on 1/26/Please reply to the latest email correspondence between you and Square from 1/26/The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged."

Please refer to the email sent on October 25: We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged

Thank you for writing in but in order to review your concern we would need the email address that was used to open your Square account, we have no record ***