Flick Enterprises Inc

Hello,
Square looked at your account and was unable to find any refunds, reversals, or payment returns on the funds deposited to your bankYou may wish to consult with your bank to see if you can dispute the overdraft fee with them

We wanted to let you know that after reviewing you account we can see that a refund was issued in the amount of $*** on 8/4/*** and those funds are going back to the Credit CardPlease note that your account status remains unchanged. We appreciate your patience and apologize again for any
inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/11/17) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow copied and pasted the agreement, good work Square, your customer service is amazingDeposit my money, this is a scam
Final Consumer Response /* (3000, 13, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Holding my funds, once I receive them I will accept this resolution
Final Business Response /* (4000, 15, 2015/12/21) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint Response Date bumped because: Holiday

Hello,
As previously mentioned, Square is not able to cancel Cash transactions after they've been depositedPlease communicate with your card-issuing bank to dispute unauthorized charges to your card

Initial Business Response /* (1000, 5, 2015/12/23) */
The decision to deactivate your accounts is finalAny funds currently in your account will be held for daysPlease refer to the latest email correspondence between you and Square for details on each time period for if and when the funds
will be released
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first, it's been over days for all accounts your holding funds insecond, I've been in communication with the CEO*** several times in which he emailed back that he will look into this matter but then never returns an email to meall future communications with came back unanswerednow, more than days later, there's absolutely no assistance on how to get the money out of the accountif you say that after days the funds are released, please provide in detail a way to get the funds outSquare has communicated with us that some funds have already been released, but it never shows up in my accountalso, I've asked for proof of the transfer out of square to the customer's account, and square never replies on that
Resolution Requested: For all accounts, please indicate were the funds are being released to as the day hold has long past
Final Business Response /* (4000, 15, 2016/01/26) */
Square will communicate with each of the authorized users via emailAs stated, Square is unable to release details about these three accounts, because you are not an authorized user
Final Consumer Response /* (4200, 19, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square continues to say that they will respond to the email on file for those account ownersAs of today, they have still not responded to the email address of the owners of the accountThey are promising responses which never happenThe owners of the account are waiting for their funds to be released and lying to them that square will communicate is truly misleading and unacceptableAgain, thE owners of the account are waiting for a response NOW!!!!!!!!!

Complaint: ***I am rejecting this response because:
It is a square installment plan -- while im glad that they wont be working with the seller anymore -- square is still charging me payments and have stated that they aren't cancelling my contract even though it was fraud and should be voidThis is crazy that I am still getting billed for a fraudulent account -- security is if you don't issue any kind of protectionPlease void this contract since its basis of selling an unborn puppy is ILLEGAL and the seller FRAUDED me.Sincerely,*** ***

Thank you for writing in but based on the email & phone on this complaint we are unable to find an account

Complaint: ***I am rejecting this response because: I did submit those documents and you guys closed my account anywaysSo I'm not sure what documents you wanted.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Karen ***

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Please refer to the following email sent on *** 22: Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our
policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Per your phone conversation with Account Services on April 6, your new account is active and you are all set to resume processing paymentsKeep in mind that your old account has been disabled and will no longer be able to process paymentsAn adjustment has been made to credit your new account the
amount pending on the old account, for the reasons discussed during that phone conversation

Thank you for writing in, We understand that it can be frustrating to have your account charged and not know what the charge is for, Unfortunately Square is not able to release Merchant informationWe would suggest that you contact your credit card company

Square has removed the block on your accountPlease respond to the latest email between you and Square for any additional questions or concerns

Hello ***,Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days.Thank you for understanding.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/09/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response because: this is the same blanket answer I have received from Square when I inquired and the same email I have now received through Revdex.comSquare, listen up...I WANT AN EXPLANATION ON WHAT PART OF or WE SUPPOSEDLY VIOLATED Square, your customer service needs help! I will not accept anything other than a detailed explanation. Sincerely,*** ***

Square has worked with our payment network to reverse this double chargeThe funds from the second debit have been automatically credited back to your bank accountIf you are having trouble locating your funds, feel free to reach out to Square directlyhttps://squareup.com/help/us/en

Hi,Thanks for reaching out! Square Cash payments was cancelled due to Expired Waiting on Sender and they haven’t yet been redeemed by your recipientTo do so from the app:Your funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bank.If
your payment has already been redeemed you will not be able to cancel itYou can send a request for money to your recipient by creating a new Cash request from-the-cash-app.Please let me know if you have any other questionsI’m happy to help

Complaint: ***I am rejecting this response because:I am in no way, shape, or form asking for my account to be reactivatedAgain I AM NOT ASKING FOR MY ACCOUNT TO BE REACTIVATEDWhat I am asking for is MY money Square Incstole from mePlease do not respond again saying my account is deactivated and the decision is finalI understand thatI want my moneyNot a reactivated accountAgain, I want my money you stole from me
Sincerely,*** ***