Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
Where exactly is this supposed verification form locatedThe Only banner on my page is regarding my account being deactivatedI've attached a screenshot showing my accountPlease tell me what information you need and where to email or fax it and I will do soAlso please call me at *** at your earliest convenience so we can get this resolvedI am sure it will be much quicker than sending these messagesThanks!Sincerely,*** ***

Complaint: ***I am rejecting this response because:This is the same response (cookie cutter) I have been getting since *** of ***The occurences that they claimed to have happened in my case are untrue and unfounded and as a matter of fact the Bank on two of the disputes have ruled in my favor so how is it that I get punished and square gets to charge and keep their funds from my sales and I do not receive mine? I have moved on to another online processing company and have had no issues and actually had no disputes and business has been quite successful but I have a right to recieve what is rightfully mine not to mention that the (180) days have been exausted therefore I am requesting that you forward to me a reasonable date in which you will deposit MY money into MY account so that this matter will be closed once and for all.Sincerely,*** ***

We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you *** refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this *** causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you *** receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello,
Upon further investigation, a member of Square's Compliance Team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response because:We originally asked the customer service representative that we spoke with to escalate our case to upper managementShe assured us they would, however we never receive any contactWe do not feel we are responsible for the transactionAs originally stated, we are in the negative for the amount of $3,(our cost of the product) for the product that was sent to the customer after Square approved the transaction and deposited the money into our accountWe do not want to make money, just not be out of $3,852.20.
Sincerely,Ashley ***

Please refer to the email that what sent on *** 22: Due to the status of your Square account, Square can answer any questions or concerns you may have regarding your pending payment through email as phone support is only available for customers with an active Square accountSquare would be happy to work with you to resolve this issueAfter reviewing the information, Square will be releasing $*** (25% of the total balance) of your funds to your linked bank account todayYou should expect those deposited within 1-business daysIn order to offset the potential for chargebacks, Square will be holding 75% of your current Square balance for daysThis figure amounts to $*** Assuming there are no chargebacks, you will receive the remaining balance on***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 6, 2016/01/15) */ Please refer to the email sent by Square on 1/13/The message states : "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential
refunds or disputes from your customersSince your account was disabled on January 4, 2016, these funds will be released on April 3, 2016." Initial Consumer Rebuttal /* (3000, 8, 2016/01/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have no reason to hold my funds and deactivate my account, do you really think an email is how this is resolved? I've called times and emailed at least times and you have not once called me back! You have all documents showing this is not a fraudulent transaction! You can even call the customer who's credit cards were usedCalling me a fraud and holding that amount of money is stealing! I expect my funds to be in my account or a phone call to be made to customer to show this is not fraudFinal Consumer Response /* (3000, 14, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, you are calling me a fraud! I provided all my information you requested with my drivers license and bankstatements and your calling me a fraud! Your holding over of my moneyYou had bill of sale and your customers service his horribleYou can contact both customersIt was a mother and daughter who purchased a Volkswagen Golf from meYou have bill of sale with both signatures and signatures on your score applicationI want my money deposited asap in to my Bank of America accountHolding my is for months is fraud I'm not a fraud I'm a hard working year old who has a year old daughter to raise and your holding my hard earn money and keeping me from paying my bills and taking care of my baby girlDeposit my money! Or I will hire an attorney and press charges against your companyFinal Business Response /* (4000, 16, 2016/02/10) */ Please review the Square Seller AgreementArticle of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Complaint: ***I am rejecting this response because:Sincerely,*** ***

We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any
inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/11/04) */
Based on your email with Square on 10/29/15, your account is activated and able to resume processing payments and accepting depositsIf you have any additional questions please respond directly to that email

Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using
SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: ***I am rejecting this response because:
That helps me resolve this issue
in no form or fashion As stated, how is an individual supposed to contact a company if nobody can provide the information? All square allows the bank to see is the number to call that tells you where to see the receipt That's obviously helpful What security issue is the concern with telling me what company charged my credit card This is unethically helpful! And to say that phone support is available to only active square users; yea, I know! That's shameful in its own right! Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/06) */
Please refer to the latest email correspondence sent by Square on 11/24/The message states, "For many reasons Square was not able to control any of the IPO process as this was done entirely through LoyalI would encourage you to follow up
with them and explain your frustrations with this process."
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You offered to include us in your IPOWe acceptedYou proceeded not to include us, assigning fault on another company (Loyal3)Loyalproceeded to assign fault on yet another companySomeone has to take accountability
Final Business Response /* (4000, 9, 2015/12/23) */
Please contact Loyalfor specific questions about your account and about the IPO process
Complaint Response Date bumped because: Holiday

Complaint:***I am rejecting this response because: please define : transactions generally associated with high-risk activity
Sincerely,** ***

Complaint: ***I am rejecting this response because:a representative from your company has contacted me stating that you have the ability to do a simple charge backApparently you are just unwillingIf you can’t rectify this simple matter you don’t belong to be in business having people trust you with their money
Sincerely,Kyle ***

Hello,
Square's Account Services team conducted a review of your accountAs a result, we are sorry to inform you that Square has elected to exercise the right outlined in the Cash App Agreement to deactivate your accountYou will no longer be able to use Cash App to send or receive payments.Some potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of Square's Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Hello ***We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Cash App accountOnce Square receives this information, Square will be able to investigate further

(The consumer indicated he/she DID NOT accept the response from the business.)so again once again you're just going to say read article not really give a response or an answer,you accuse me of fraud you accused my client fraud I expect a reason for it.......that's exactly why square has one of the worst game ratings of credit card processors