Flick Enterprises Inc

My previous complaint ID: ***My payment of $*** was to be released on 07/to my bank account according to the previous response from Square.com's Revdex.com responseI am still not paid and I have not received any response to my email request of 07/& 07/from Square, IncThis is a fraud business that do not want to payPlease HelpI want my $*** to be released to my bank account immediately

Hello,
For more information on this issue, please see section of Square's payment terms;
"There may be times when your customer may not be the authorized user of the Card or your customer may otherwise contest the transactionIn these instances, the amount of a transaction may be reversed or charged back to your Square Accounts (a “Chargeback”) if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a customer or its financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of these termsYou agree to comply with the Chargeback process and to the liability associated with such Chargebacks."

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." For any additional information you will have to reach out to Square directly

Initial Business Response /* (1000, 5, 2016/01/05) */
Square sent you a final check on 12/22/Please refer to the latest email correspondence between you and Square for specific details
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
Dec was days agoEvery time they email me the date is pushed up furtherI still don't have my moneyNow they're saying I should have it my the 15thIt doesn't take more than days for a piece of mail to reach someone

Complaint: ***I am rejecting this response because:All of the refunds I have processed have been debited from my balance but I receive emails on each and every one of them stating that my refund was not processed. I just got the first chargeback due to this ridiculous problem a couple of days ago, so now it seems that I am paying twice for refunds which is NOT ACCEPTABLE.Sincerely,Allison ***

Initial Business Response /* (1000, 5, 2015/10/18) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Square's decision to deactivate your account is finalDue to the security reasons and the obligations of Square's agreements with card networks and other financial institutions, they cannot reverse this decision and are unable to provide additional details

Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business.Square regrets
that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause

Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:* The email & phone number that was used to open the Square accountOnce I receive this information, I’ll be able to investigate furtherThanks for your help!

Complaint: ***I am rejecting this response because:There was only one transaction, our first business transaction, and they kept my money I want my money now.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will no longer be doing business with Square, as they repeatedly violated their own Terms of Service AgreementI still don't understand why the funds were held for days, despite me providing documentation to support the transaction in questionBut, as the funds have now been deposited, I am free of Square and their unacceptable business practices.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am writing because I was incorrect. The error was on my endI am sure how this works, but I would like to recant my
complaint. But what I will say is that once I did file the complaint with Revdex.com, they finally responded to my numerous request.
Thanks so much for your help.
*** *** ***

Initial Business Response /* (1000, 5, 2016/02/05) */
Square cannot release information about this account to non authorized usersPlease have the authorized users reach out to Square via email or phoneSecurity is Square's top priorityIf you would like more information about the security of
purchasing and selling through Square please see our privacy and security page here:https://squareup.com/help/article/
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The authorized users were past students who have graduated from MSU - we do not have the username and password ** access this accountPlease let me know who to contact so that we can talk to someone and/or provide documentation to get a new username and password ** access this account
Final Consumer Response /* (3000, 13, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response from Square: "Please provide Square with the email address that was used to sign upYou can also reach out to Square Support via email to address this situation." Consumer response: "Again, we do not know the email address that was used to set up the accountThere has been no resolution trying to get support via email." Please provide a name and contact information, preferably a telephone number, for an account manager by calling ***
Final Business Response /* (4000, 15, 2016/03/01) */
Phone support is currently available only for active Square usersSquare can answer any questions or concerns via emailPlease visit https://squareup.com/square-support for more information on speaking directly with Square

Please refer to the latest email correspondence sent by Square on 6/6/16.Hello Calvin, We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about
our policies, you can review section of the "Square Seller Agreement":https://squareup.com/legal/seller-agreementWe regret that, starting today, you will no longer be able to process transactions using SquareIn order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for days before being released to your linked bank accountIf you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the "Square Dashboard":https://squareup.com/dashboard/sales/transactions from a computerUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund." Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details

Please refer to your email from 4/12/**: Hello ***, Thanks for writing inWe understand that it can be frustrating to have your account deactivated. Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we
cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final

Initial Business Response /* (1000, 5, 2015/12/15) */
Please refer to the latest email correspondence sent by Square on 12/03/Security is Square's top priorityIf you would like more information about the security of Square please see the privacy and security page
here:https://squareup.com/help/article/

Hello ***,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred
payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely,Square Compliance Team

Thank you for writing in, after reviewing our records with the email *** we are unable to find any informationIn order to research your account we would need the email address that was used when the Square account of open

Complaint: ***I am rejecting this response because:
This is not the incident in questionThe fraud I'm alleging occurred - as I originally mentioned - on May 6th of this yearThe amount not honored by square is $***
I'll also add that in their response to you, I believe Square to be deliberately attempting to conceal the fact that they have never responded to my complaints and requests for funds; as well as deflecting attention away from the obvious flaws in their system that allowed this fraud to occur
I would like to know when my funds - totaling $*** and confirmed by Square Cash on May 6, *** - will be deposited into my accountI would also like to know why my account was cancelled on May 20th and when it will be reinstated.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I've done that several times with no successIn fact after reading this msg yesterday I did it and I was sent a confirmation of receipt with a case # ***
Still no response or resolutionThis process has been done several times with no resolutionWe need to take a different approach of resolving by providing me a direct number to speak with someone or having someone call me asapIf it was this simple I wouldn't be here at Revdex.comThankyou *** ***