Flick Enterprises Inc

Tell usWe may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reasonWe will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square AccountYou may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time

It sounds likely you may have received someone else’s receipt by mistakeWhen a payment is completed using Square, customers can receive an email or text message receiptIf an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipientThis receipt doesn’t
indicate that your card was chargedIt only means this email address or phone number was entered for receipt deliveryTo unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you receivedIf this is the first receipt you receive from Square, you’ll also see a Don’t Recognize This Charge link at the top of the receiptBoth will unlink your email address from the payment card so that you won’t mistakenly receive receipts meant for someone else

Square is sorry to inform you that your Square account is deactivatedSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activitySquare
regrets that, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

hello it has been over days since our last transaction with your company and you still have not released the funds
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Please refer to the email correspondence from Square on 3/4/The message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity."

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 15, The message states: "we've initiated the return of these funds to the senderThey should see these funds on their statement in
1-business days"
If you have any additional questions regarding this matter please reply directly to the message sent to you by the representative from Square's Support Team

you closed my account rendering the chip reader usless, then cant transfer my money into my account but you have no problem to keep billing instalments for the chip reader either stop billing me take it back give a refund or stop scamming people out of there money !
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Leondra***

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square
Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Initial Business Response /* (1000, 5, 2015/10/27) */
Hello,
Upon further investigation, a member from Square's Account Services team reached out to you for additional information about your accountIn accordance with Article of the Square Seller Agreement: "If your request to open a Square
Account is approved, Square may request additional information from you at any timeFor example, Square may ask you to present invoices from your suppliers, a government issued identification such as a passport or driver's license, a business license, or other information...If you refuse any of these requests, your Square Account may be suspended or terminated."
Additionally, Square's Account Services team sent an email to you on October 14, stating: "To clarify, we request bank statements to your account associated with Square since that the account that will be debited should disputes of any kind are applied to your accountThis is considered a one time verification
If you wish to disable your account, Square will hold funds for daysTo avoid funds being held for days, you are welcome to refund the payments and collect payments from your clients by another means."
If you have any additional questions regarding the matter presented in the email sent to you, please reply directly to this email for further assistance
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This Square response continues to evade the direct questions and concerns our company has requested(1) Specifically, their quote above does not mention the possibility that further verification might include three months of bank statements while funds are withheld for days! If it had mentioned that point, we would never have started business with Square since that particular issue is firmly against our company policy due to our experience with previous fraud(2) Square took several payments (withholding their appropriate fees) from our company with no mention of this request for three months of bank statementsIt seems obvious Square wants to take money from our account to satisfy some nebulous possible problem that they refuse to identify(3) When they suggest I refund payments to our clients, they do not say which ones, how much money is in questioneven after I have requested that information repeatedly, via email and phoneHolding my funds for days is unacceptable and not what was advertisedAn acceptable solution is to (1) deposit the money due to us, and (2) change their advertising policy to be more accurate so customers can make appropriate decisions, and (3) provide us the details about any customers that they think should receive refunds from usSo far we know of none and Square refuses to answer that question
Final Consumer Response /* (3000, 16, 2016/01/14) */
This case has not been satisfied and should not be closedSquare continues to hold our funds and to not disclose to us the details we would need to seek reimbursement from any clientsTheir days passed by and they have over $of our moneyJust release the money and the case is closed
Final Business Response /* (4000, 18, 2016/01/27) */
Square has credited the final two deposits on 1/22/Please refer to the latest email correspondence between you and Square with any additional questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Square phone support is available to customers with an active Square accountPlease refer to the latest email correspondence between you and Square to obtain your unique customer codeFor security purposes, Square cannot provide your customer code within this complaint

Please refer to the latest email correspondence sent by Square on 6/14/16..Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information
about our policies, you can review section of the Square Seller Agreement (***).We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (***).Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank
once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page

It looks like Square was unable to debit your bank account on three separate occasionsA failed debit typically occurs after you issue a refund, and can’t debit your bank account to complete the refundDue to Automated Clearing House guidelines, Square can’t communicate with a bank account after
three failed attempts to debitAs a result, communication with your bank has stopped and all deposits to your account have stoppedYou’ll need to update your bank account information to re-establish communication with SquareYou can use the same bank, but will need to go through the linking process againFor a step-by-step guide on linking your bank account, go to our Support CenterOnce your bank account is verified, deposits will be sent according to your current deposit schedule

Hello Jason,Thanks for writing in! My name is Jonathan with the Square support teamI wanted to apologize for the delay in response as we have experienced a high volume of emails latelyI would be happy to help you with this.I am happy to inform you that your deposits where to your bank account on
7/and you can expect to see your future deposits following your deposit schedule(The funds should be available today) Let me know if you have any additional questions about this.Best,JonathanSquare Support

Initial Business Response /* (1000, 5, 2015/11/02) */
Hello,
Upon further investigation, a member from Square's Disputes Services Team has been in communication with you regarding this matterThe message that was sent to you states: "I have looked into this and I can confirm that the payment in
question has already been paid out to your recipientFor security purposes, we review all Square Cash activityOccasionally, this can result in a 1-business day delay in settlement of funds."
If you have additional questions regarding this payment please reply directly to the message sent to you by the member of Square's Disputes Services team as instructed in the email for further assistance
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The monies may have been paid but they were not paid into my daughters accountI have a letter from the recipient bank (TD Bank) that states the monies were never received in my daughter's accountThe bank searched my daughter's account back to March, and there is no $2,depositThe bank needs to know what account number SQUARE used for depositThey cannot search any further without the account numberI can provide a copy of the bank's response along with my daughter's bank statementTD Bank representative is also willing to speak with SQUARE by phone
*** ***
Final Business Response /* (4000, 9, 2015/11/20) */
Please reply directly to the message sent to you by the member of Square's Disputes Services team on 11/16/as instructed in the email for further assistance
Final Consumer Response /* (4200, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There should be a yes, no, and maybe option
I contacted Square's press office on Friday, November 28, Within a few hours, I received a call from Square's dispute officeThey said they discovered the error and were refunding the money to meI received it in my account today, November 23,
Unfortunately, so much time passed *** I retained an attorney to help me file a small claimThe attorney cost was $
I have requested that Square refund the attorney fees
I do not expect that they willTherefore, I received a net of $1,

As stated in the deactivation notice,
Square will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on February 17, ***, these funds will be released on May 17, ***

Update to your $*** payment disputeHello *** *** *** ***,We see that you have not submitted a response for the $*** payment dispute you processed on *** *** ***Since we did not receive a response from you, we will review the details of the case and process the dispute
based on the information we have on file.You can track the status of your dispute on your DashboardPlease note that it may take up to days for your payment dispute to be resolved.Thanks,Square Dispute Resolutions Team

Please refer to the following email sent on *** 19: Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details