Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/10/25) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend
the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Initial Business Response /* (1000, 5, 2015/10/13) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I didn't do anything wrong, and they deactivated my account for no reason, now if they could point out any fraudulent activities I was doing than I will accept it.I have been doing the same type of businessAnd sending the very same type of invoice out for over a year with no p from square upI felt like when my business start picking up they just decided to start costing trouble for my businessI have lost a customer that I had for years, because of thisAnd to be honest I don't think I could ever accept any response they give meThey have done a lot of businesses wrong, and I can't wait to see them what will happen to square up at the endI don't understand why this company has a good rating with the Revdex.com, I thought the Revdex.com suppose to help small and big business watch out for crooks like this company
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 13, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they can't give me a good enough reason why they deactivated my accountI think it's a bunch of ***, and I think they should take square up off the marketI will never accept their proposal, or proposed resolutionIt's to many people getting hurt behind their actionsAnd I don't think it right that they have a A,B,C,Or D ratings for their company while they are taking advantage of small businesses like mine and others

Complaint: ***I am rejecting this response because: What your response was is a lie, I have not had any charge of over thirteen thousand, god your company is full of stSquare decided to cancel my account after it being open for days, first they said that they needed more info, then after I submitted the info they needed I never heard back from them, the same day I submitted this complain I received an email from square saying that my account had fraudulent transaction and they were closing it and I will get my money in daysThat is just so wrong, if you take a look at my transactions history there is nothing fraudulent about itYour company reacted to my complaint by closing my account and falsely accused my businessNow I have to wait or months to get MY MONEY! Your company does this daily, you guys are a fraud, all you do is steal people moneyI will not only complaint everywhere but I will also take legal charge, because what square did is illegal. Sincerely,*** ***

Complaint: ***I am rejecting this response because: There should not be a high-risk activity there was not complains of my transactions please reactivate my account, or immediately return the deposit to the original owner
Sincerely,*** ***

Square reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, Square was not able to deposit funds for these payments into your accountUnder Square’s Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your
Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with SquareSquare contacted you on January to refund the payment in questionBecause refunds are only available within days of the original transaction date, Square's Account Services team is reaching out to you directly today for a resolution

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square
Payment Terms
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Complaint: ***
I am rejecting this response because: Square needs to be specific about the transaction in questionThis will help me know what I am dealing withWithout this, I am in limbo
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/20) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Consumer Rebuttal /*
(3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My accoung login is ***
Final Consumer Response /* (3000, 18, 2016/01/07) */
Hello, *** and Revdex.com!
Thank you so much for contacting me
They didn't respond me to my questionI asked about terms of holding fundsThe hold funds on my account much more than daysI had the only question: how long are they going to hold the funds
They responded that their decision to close my account is final
It looks like:
"What is the temperature today?:
Answer: "It's four o'clock"
There is no point to your Bureau to work if you really marked my case as "answered"
Any business can response like Square UP did and you will mark complaints as answered?
I really hope it was just a mistakeWhat should I di n this situation? Please advice!
Thank you so much!
Final Business Response /* (4000, 20, 2016/01/21) */
Square will reach out to you via email to discuss the status of your accountPlease refer to the email from Square's on 11/17/15, "As mentioned, due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve period."

Initial Business Response /* (1000, 5, 2015/10/01) */
Hello,
Upon further investigation, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalYou may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For more information regarding the Square Seller Agreement: https://squareup.com/legal/ua
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,
These are absurd business practicesIf Square decided to deactivate my account, without any reason or communication with me, it should NOT have accepted my customer's payment
If my services were DEACTIVATED, why did Square accept my customer's credit card? Square continues to fail to answer this question
Square has the funds and the customer's credit card information to process the payment (which it did when their app confirmed the transaction)
I have absolutely NO WAY of issuing a refund or seeking alternative payment methods as suggested by Square
Square has EVERY WAY of processing the payment and making the funds available, but it decides to NOT do so
It is unbelievable the amount of complaints and unhappy customers Square has, I wish I had researched that before I ever did business with themSomeone at the Revdex.com needs to investigate this company's business practice and the amount of business that are being hurt by them
Square, please answer the two questions that you haven't answered in my last emails
1- If my services were DEACTIVATED, why did Square accept my customer's credit card?
2- I have no way of issuing a refund, I won't be paid again if I do so, what is your solution?
I just want my $2,
Final Business Response /* (4000, 9, 2015/10/19) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 11, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AgainSquare is not responding or seeking to resolve my issueThey just gave me the same response as always
These are absurd business practicesIf Square decided to deactivate my account, without any reason or communication with me, it should NOT have accepted my customer's payment
If my services were DEACTIVATED, why did Square accept my customer's credit card? Square continues to fail to answer this question
Square has the funds and the customer's credit card information to process the payment (which it did when their app confirmed the transaction)
I have absolutely NO WAY of issuing a refund or seeking alternative payment methods as suggested by Square
Square has EVERY WAY of processing the payment and making the funds available, but it decides to NOT do so
It is unbelievable the amount of complaints and unhappy customers Square has, I wish I had researched that before I ever did business with themSomeone at the Revdex.com needs to investigate this company's business practice and the amount of business that are being hurt by them
Square, please answer the two questions that you haven't answered in my last emails
1- If my services were DEACTIVATED, why did Square accept my customer's credit card?
2- I have no way of issuing a refund, I won't be paid again if I do so, what is your solution?
I just want my $2,

Complaint: ***I am rejecting this response because: I have spoken with US Bank at lengthThey said the deposit was rejected and the funds would have been returned to Square Cash within 1-business days, which would have been yesterday at the latestYou need to give me my money back, and you need to do so immediatelyThe inadequacy of your customer service is just mind-boggling.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Square, Incwill not respond to me concerning this matter.Sincerely,*** ***

Thank you for writing in but we are not able to fine any account based on your email, name or phone

Hello,
The transfers in question were disputed by the cardholder, through their card-issuing bank
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversedWhen a cardholder initiates a payment dispute, the card issuer requires that the recipient
return the funds for that payment to the senderSquare challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favorBecause this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute
Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Complaint: ***I am rejecting this response because: I can not get in touch with anyone at Square about this no one with contact meIt has cost me time and money! I would like for Square to reimburse me for insufficient funds that I incurred because of there incompetence of how to run a businessGoing through the Revdex.com is the only way I have been able to get a response from SquareAlso I'd like for them to know I will no longer be doing business with them and I will be letting everyone know on social media how the do business!Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/07) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response because: They did not respond to the complaint or offer a solution they simply stated they are working on their customer service. Sincerely,*** ***

Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using
SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response /* (1000, 5, 2016/02/03) */
Square has not received the proper reversal letter from your customer's financial institutionSquare has challenged this dispute on your behalf and the card issuing bank has reached a preliminary resolution in your favor as of December 18th,
Your customer has now a day period from the preliminary decision date to reopen the disputeIf your customer does not reopen the dispute, the dispute will close in your favor on the February 16th,

Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Square will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on February 17, ***, these funds will be released on May 17, ***