Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/07/07) */
Hello,
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a
violation of the Square Seller Agreement
According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Complaint: ***I am rejecting this response because: I had to figure this out on my own because Square.com failed to contact me with directions or reasons regarding the deactivation of my account My online store was down for days I lost $*** in business and had to manually refund orders with no assistance from them I am now trying to delete my entire account so that my company is no way affiliated with them, however they have made it impossible to deactivate the account The link they provide in their support center simply loops you back to the dashboard with no instruction
Square is a highly unprofessional organization who has truly does not care about the customers that come to them for their services This has negatively affected my livelihood, the reputation of my business and has cost me a lot of time and money There should be consequences for these actions and I will seek legal action if the situation isn't handled the way that I deem appropriate This isn't up to you square, this is what's about doing right, so stop messing with people's lives and money and fix your inefficiencies I expect to see results promptly!
Not Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Is this a joke? The follow up response is the same generic email they copy and pasted the first time with nothing changedThis company clearly has no intention of solving this issue or providing any level of customer support.Sincerely,*** ***

Please refer to the following email sent on *** 5: Hello***, We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains
unchangedWe appreciate your patience and apologize again for any inconvenience this may have causedSincerely, Square Account Services

Hello,
On December 29, 2017, following an investigation of the case, a provisional credit was applied to your account in the amount of $

Complaint: ***I am rejecting this response because: I went completely through the payment process and THEN the app frozeA square employee told me they had a record of my transactionThey told me it was voided by squareI can't miss out on my EARNED income because there technology doesn't work properly! I am a cab driver, I don't have minutes to sit there with customers to process a payment! In the app it said it went through, but somehow it was voided by Square??? Please be professional and just send me the $***.Sincerely,*** ***

Complaint:***I am rejecting this response because: They have already shut down my account and refuse all calls- this is not only poor business but I believe not legal- Sincerely,*** ***

Hello ***,Thank you for your patience while we reviewed your account.We are happy to inform you that we have re-activated your account and funds due to you will be sent for deposit to your linked bank account tonightDepending on your bank, you should see the funds in your account within 1-
business days.Moving forward, you will be able to continue processing your payments with SquareIn order to ensure a secure purchasing environment, we may periodically reach out to customers for additional informationReview our merchant protection guidelines and tips for safely accepting payment cards.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because: They are lyingI did all of that and my payment was STILL voided!!! I recently read their *** reviews and they have mostly bad reviewsThe few good *** reviews they have are very unspecific and look phonyThey aren't even trying to give me a real response, they are just sending the SAME BS lame and unhelpful paragraph over and over again, and that shows some real customer care!!! I thank God I wasn't scammed for thousands like some of their other "clients"A REAL business would have given me my money back by now!!!Sincerely,*** ***

Hello,
Square's Account Services team has reviewed your account and determined that Square is no longer able to support processing your paymentsStarting from the date Square emailed you this information, your account with Square is deactivated
Any funds currently in your account balance were be released to you on February 02, and will be available in your bank account within two business days of that date

If someone at square would take the time and not say and send the generic messages they would quickly realize that they made a mistake.I have learned that square are doing this to millions of people who have an account with them..for no good reason holding there money for months collecting interest on the money.I created a location the day I started at my new salon and when it came time to charge my clients I was on this new location called hello and not the the main location that I've used for years ,the time square have been in bis..and I also send in all the doc to verify my new salon..so its absolute bull st that there reason is..I want the money that I erred by working all day at my new salon to be given to me..they have no right to keep my earings there is no no prove of anything crazy going ..there so fken stupid that they haven't even worked out that I have capital with themCant they just admit that they made a mistake ...cos they did

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2016/01/15) */
If you are receiving emails from Square, Incand would like to unsubscribe from these emails, please contact their Customer Support team for further assistance
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I'm not getting emails from SquareIf only it was that easyThey are sending stuff to my house through the US Postal ServiceThey are blowing you off like they did to meGo to their website and try it for yourselfThey have a picture of a phone handsetThey tell you when you can call them but they don't list their phone numberHow stupid is that? I found their number on the internetHowever, when you call, they tell you to go to their website and get an account or tracking numberWhen you try to obtain that number, you have to give them all the information that I don't want them to have in the first place! I want to be removed from ALL of their contact lists
Final Business Response /* (4000, 9, 2016/02/01) */
Square phone support is currently only available to customers with an active Square accountSquare's Support Team currently only communicates via email with non account holders

Hi ***,Thanks for your interest in using Square.Our Support team is only able to provide phone support to merchants who've successfully created Square accounts. While I understand this can be frustrating, we do this to provide the best possible service to our active merchantsYou're welcome to respond to this email with any questions you have, and I'll follow up with you directly.If you'd like to get started with Square yourself, check out these "quick tips":https://squareup.com/help/topic/

If you’re the recipient and the sender used the wrong account there's nothing Square can do to retrieve those funds, either the sender or yourself will need to work with the bank

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Thank you for writing in, after reviewing you account I can see the freeze has been removed from your account and a deposit of $*** went to your account on 8/

Complaint: ***I am rejecting this response because all Square did in their response was to give me this
link: https://squareup.com/contact-sales?detail=generic That link simply asks you to input information about your business so they can recommend a Square plan for me.
I don't currently have a businessI simply want to discuss with someone at Square concerning several items to see if I want to pursue Square as a payment option
Apparently Square doesn't know what they are doing as they refuse to call me to allow me to ask questions as my questions are not answered on the FAQ's section
We have decided that since Square has a bad reputation we will use *** instead
Sincerely,*** ***

Complaint: ***I am rejecting this response because: for the second time square uses common words and ignoring all points I raised in my complaintHow long are they going to play fools? I request for the last time to properly address my original complaint directly.Sincerely,*** ***

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services