Flick Enterprises Inc

Complaint: ***I am rejecting this response because:
There is no unauthorized use of my accountThis has nothing to do with my complaint.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business.Square regrets
that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Any funds currently in your account will be
held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Complaint: ***I am rejecting this response because:This response or action by Square is part of what prompted this Revdex.com complaintThis response we already had sent to us after them freezing our account and clients moniesAnd now to add insult to injury, they could hold your money for days??? Sincerely,*** ***

Hello,
As of February 12, Square's Compliance team has completed a review of your account and removed the deferred payout status on your accountAny pending funds in your Square account resumed depositing on the payout schedule

Complaint: ***I am rejecting this response because:
I was NEVER told that I had had a "high risk" issues and had only had my account open less than a week and I DID try your service with my own credit cards to see if it worked (at my own personal cost)!
All was going well and when I logged in the following day I found out my account was deactivated with absolutely NO explanation as to what I did wrong I contacted Square via email (since I could not call due to my account having been deactivated)
This is the very first time I was given a reason as to why Square did not want my business.
I did received this from the Square compliance dept on JAN 2018: Our decision to deactivate your account is finalOur *** ** *** outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditions. I’m unable to address this with you any further, as I’ve shared all the information I can provide
Since I was not able to call in, I wrote back and received this
For more information regarding account terminations, please see our *** ***
We understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business
As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on 1/22/18, these funds will be released on 4/22/
So now YOU are telling me that I'm going to have to wait almost DOUBLE that time now to get my $1k transferred into my account ??? I cannot wait for days, I can't even afford to wait days,
I am am very hopeful now that you know those transactions were just me, and me alone, and absolutely no crime nor fraud took place, I will be looking forward to hearing back from you advising that you are able to go ahead an just transfer MY money into my account right away. Thank you and I will be looking forward to hearing back from you
I replied again
Sincerely,David***

7/22/***Hello John,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize
again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello,
Upon further investigation, a member from Square's Compliance team reached out to you through an email message sent on October 27, requesting additional information about your accountThe message states: "Until we have confirmed
this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square"
Another message was sent to you on July 28, in response to your inquiry and stated that the Square Compliance team needed "to learn more about your business as part of our ongoing review process here at Square" and instructed you to fill out a form online through the Square Dashboard
Please reply directly to the most recent email sent to you by Square's Compliance team if you require further assistance

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response only addressed why they closed the account, which never was my issue
My complaint is that they stole fees from me which they had ZERO right to take - to which there is no excuse
Final Business Response /* (4000, 9, 2015/09/16) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement
Furthermore, Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 13, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
utterly failed to address my issue

Hello,
Currently, the Cash Disputes team communicates over emailBecause no email address is tied to your Square Cash account, a notification was sent to you directly from the Cash app, regarding this payment dispute
Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment disputeIf you do not agree with this outcome, you must resolve it directly with the sender

I have had a square account for a little over a month, and every time I receive a payment, I get asked over and over again to verify my Identity, this is the third time I'm going through this, the last time I went through this was a month ago and I made a complaint to the Revdex.com and Revdex.com contacted me telling me Square INC had resolved the issue, and I felt okay great, but this was far from it, they have asked me again for the exact same thing I have sent the twice previously and they had resolved twice previouslyNow the way I see this is its one of a few things, either; 1) They are completely a scam and enjoy gaining unlawful interest on their clients money by holding on to their funds by bringing up some phony verification excuse2) they are racist I sent my ID at the beginning and they are doing this because I am black, 3) They are prejudice because I am a muslim, 4) my Ultimate favorite, they are a scam and a very in-professional business, just another big business out their ripping to shreds the little guys out here trying to make a days pay5) they are the most careless company in the world, I must believe that they are completely incompetent and lose this information, otherwise why ask for it three times in a row, I have all the emails to prove this its just completely incompetence at that highest order, they say the want to protect their customers but I don't see how they are if they are completely losing the information every single timethere are so many ways in which they could go about to prevent fraud without going through all this problemsJack Dorsey get professional, stop asking for the same thing over and over again, that is completely ridiculous, your suppose to be in the finance industry, does it then mean that you lose these information, if that is the case you shouldn't be allowed to provide merchant services

Hello,
Square does not have any more information to provide regarding the deactivation of your account at this time
Thank you for your response - Square is constantly working to improve our products and services based on the feedback we receive from customers

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Complaint:***I am rejecting this response because: what pattern of abuse was found? It barely used and I just sthe store to coincide with our websiteThis is a wrong course of action against a small businessI want to see this proof that there was some pattern of abuse.Sincerely,*** ***

Complaint: ***I am rejecting this response because:it is a generic message exactly what I received by email and does not describe reason for deactivation.Sincerely,*** ***

Complaint:***I am rejecting this response because:
I have provided explanations to the legitimacy of these charges that Square is holding hostage. Their last response to my message through this Revdex.com's complaint department was an identical generic message that they sent to my first message. Their message didn't acknowledge any of my attempts to prove the legitimacy of these charges in question. I accepted charges for my services rendered through Square Credit Card services, all the while abiding my Square's agreement, and to disregard any attempt to resolve this or disprove the legitimacy of the charges they claim to be fraudulent. It seems that I am being punished for no wrong doing on my behalf. My almost $1,is sitting in Square's bank account earning them interest while I struggle. I request that a REAL person address these issues on Square's behalf so we may close this complaint
Sincerely,*** ***

Please refer to the following email sent on *** 11: Hello ***, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response /* (1000, 5, 2016/02/12) */
Square's Account Services team has spoken to you about this issuePlease refer to the latest email sent by Square on 2/5/with any additional questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer
indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Legal Advice and Police Report, It seems to me that the bigger the company the more they get away with, at this point I really would like to have the opinion of the Revdex.com, which in this case so far has just been a mediator, I was under the understanding that the Revdex.com was an inforcer and a rights protector for customers
it happens to be that the same sg that hit me with that credit card hit another shop near by, that right there prooves youthis happened just recently and proves your man is back in townI bet you both of this person work togheter, the credit card owner and the posting to be owner then they go back home and refuse charges
I have a mortgage,two kids in school, not to mention the rest, trying making ends meet with what I make and youre best solution is for me to implement to my spending ***$ per month??? really??? put your self in my shoes, So !! eighter I get behing on my mortgage, not pay it at all,take away ***$ of my montly family spending or just cancell my insurances car and health so that I can pay you something that in my opinion and others opinion I dont owe? You are a multy million dollar company ad im sure you can do better than that, your company wont go broke because of the ***$ in question, me and my family could as I said before and im pretty sure you r company already did a revission on the member agreement policy in regadrs of this issue,( I would like to settle this/find a solution, I cannot afford your terms im already out the goods) People From The Revdex.com, please step inn, I reached out for your help, what is happening here is more cloudy than clear and it has to stop, I went to two lawyers and it is defenetly not clear , it would cost me thousands just to pursue against Square so therefore I wont becaause I cannot afford it....but there is deffenetly a good case