Flick Enterprises Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking the time to respond quickly.
Sincerely,
*** ***

"Your Square account was frozen due to a tax levy Square received from the California Board of EqualizationWhen Square froze the account, Square notified you via email and provided the state agent’s name and phone number so you can directly resolve the levy with themSince Square did not receive a levy release on your account from State Board of Equalization, Square could not take any action on your accountSince it has been over a year and the levy has expired, Square has removed the freeze from your accountAll held funds will resume a deposit schedule effective immediately." Thanks,

Again, Square has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page

Complaint: ***I am rejecting this response because: I am fine that they deactivated my account However, what does SQUARE mean by my funds are held in reserve for days (but no less than 150) Are they saying I WILL get my $*** after days and if so, I need a date from them so I can make sure this transpires I cannot refund because it has been over days I was able to refund a few accounts but lost that money because SQUARE does not tell me who the payee was, all I had to work with was an amount and digits from their charge Anyways, would be happy with the $*** and happier NEVER working with them again Please press them for a date when and how the monies will be released This really screwed up my cash flow THANKS
Sincerely,*** ***

8/10/20**
Hello ***We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because: The verbiage and dialogue pretty much has not changed. I was a client with their company and they have not made any attempts on their end to investigate this matter. They have not taken any responsibility and instead have bounced everything back to my bank. This is unacceptable business practice.Sincerely,Michelle***

Thank you for writing in, in order to review your account we would need the email address that was used when the account was created

Complaint: ***I am rejecting this response because:Sincerely,*** ***
(90) days will pass and Square, Incis not going to give me my money that easy I will be stalled out like so-many other small business owners This is what Square, Incis doing"HOLD" on account after a few sales, giving Square, Inca free loan for (6) months, and/or a FREE Money for Square, IncIf, the small business owners don't fight for itMe and a group of small business owners will file a class action suite on this so called- A+ businessSquare, Incis a scam!

Complaint: ***I am rejecting this response because:
Square refuses to tell me which parts of the terms of conditions I violated simply restating the same thing which is a piss poor method to avoid facing facts
Sincerely,*** ***

Please refer to the following email sent to you on *** 29: Hello ***,Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account
status remains unchanged

Initial Business Response /* (1000, 5, 2015/12/14) */
According to Square's Merchant User Agreement Article 28, "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or
penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement
(https://squareup.com/subscriptions/r?ee=be0241d5e4c10099e384ee89e07a3058503f2b3...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=d0e05be3eb5d0787d151e964356517bb6c4745d...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Square regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Initial Business Response /* (1000, 5, 2016/03/21) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for days

If you are unable to issue a refund you'll need to wait for days before the funds to be released to your linked bank account.Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Initial Business Response /* (1000, 5, 2015/10/05) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***
I am rejecting this response because: in no way am I in violation and still remain under depress to the losses of business and investment into the Square programI reviewed all of the outlined rules and have complied since day oneSquare has refused to outline specific reasons for my deactivationThey need to reinstate my account or pay the requested reembursment of ($1500.00)
Sincerely,
*** ***

Hello***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because: It seems to me that youre overlooking my point ??? me ,, your customer that paid you up to *% in fees!!!! THE CARD RENDERED TO ME MUST OF BEEN A FAKE CARD !!!!!!! IT DID NOT HAVE A CHIP!!!!!!!! SO HOW DO YOU SWIPE A CARD THAD DIDNT HAVE A CHIP??? ALSO, WHY IS IT THAT YOUR COMPANY STILL OFFER THE SWIPE METHOD ? AND NOT A MANDATORY CHIP READER??? WHAT THAT MEANS IS THAT MORE CASES LIKE THIS ARE COMING I want this resolved asap, im tired of justice always flling tough the cracks or loop holes, I understand your policy but it does not apply to my incident, and please , you guys keep repeating and repeating the same over and over again without saying (well yes, youre right !! ) there has to be a way to resolve this to where we are both satisfied.Sincerely,*** ***

Square will certainly help with thisIf you haven’t already, go ahead and create a new account associated with your new phone number or email address.Once you’ve linked your debit card to that account, please check your email for an agent from Square reaching out to help you merge your accounts
For additional information, you will have to reach out to Square directlyhttps://squareup.com/help/us/en