Flick Enterprises Inc

Complaint: ***I am rejecting this response because: People can not be treated this wayYou can not just tie up $*** like it is no problem at allYou cost me over $*** because of the delays you causedI want negative points and review fit squareJust that simpleI know you won't pay me what I lostSo this is what I want, thus way others can see this before they get screwed over the same way. Sincerely,*** ***

Merchant has updated Deposit Mechanisms and funds were sent to bank 6/15/

After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receiptsIf you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you
make from Square sellers using the same cardAny card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email providedLearn more about automatic receipts and shared cards.If you provide a phone number to receive an SMS receipt from a Square merchant, this information will be pre-populated on the receipt screen for you to confirm during future purchases from Square merchantsYou can edit the pre-populated phone number at the point of sale by tapping either field and entering new information
https://squareup.com/help/us/en/article/5212-automatic-receipts

Hello,
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderIf this is your first dispute, Square will protect you by challenging it automatically on your behalfIf Square is unable to win this dispute, the full amount will be debited from your Cash app, which may result in a negative Cash balanceIf this occurs, any new payments will be used to cover the negative Cash balance resulting from the dispute.Please note payment disputes typically take up to days to resolve.Square will be in touch once an official resolution is available.Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Complaint:***I am rejecting this response because:It is a statement! Square has falsely marked a transaction as whatever they think it isSquare has failed to inquire into it and see if their assumptions have any baseSquire has failed to respond to any of 7+ emails I sentSquire has blocked the ability for me to make a phone call into their office to clarify any questions they may haveTheir assumption is WRONG, the customer has paid for rental services and after transactions going fine, they decided to block the last oneWhat makes it even more frustrating is the fact that they don't even try to understand, help and resolve the issueThey have taken my fund and hold it against my permission under their reasonsThe only resolution to this is to deposit funds into my account according to the terms of the serviceI reject your notion of this transaction being invalidIt is made up crap by your company.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
This is the problemI have received emails stating the exact same thingThey refuse to take any responsibility for their actions after stating that the funds would be availableI do not appreciate being lied to and I would like to know exactly what transactions were questionableI take offense to being told anything I have done is questionable after I have fully disclosed the client, the depositor and all contact information for all partiesSo instead of calling me, or them, they just decide to close my accountThen I had no way to call them, as I guess they hide their phone number unless you have an active account since their business model itself is rather sketchy. So since they decided to cancel my account with out ANY contact with me or my client, or the depositor, I refuse to accept their standard form letter and expect them to make an effort to do the right thingStarting a small business is hard enough without services charging you and then refusing to comply with a simple agreement without checking into it firstI had to go onto their site and manually refund their money since no one would give me the common decency of a conversation that was not scripted.Sincerely,William ***

I received that info from them on the 19th of *** verbatim I asked about the part where they can indefinitely extend past days and they said their compliance team couldn't offer me any additional infoLiterally not a single letter, they sent the same form responseThey also never warned me before suspending my account, and their previous reason, too many prepaid card transactions wasn't a violation of the user agreement that I could see.Complaint: ***I am rejecting this response because:Sincerely,*** ***

We regret that, starting today, you will no longer be able to process transactions using Square.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up Fto days (but no less than days), unless circumstances require that
we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder account.We appreciate your having chosen Square and apologize for any inconvenience this may cause

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello
Upon further investigation, a member of Square's Compliance Team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square changed their Terms and Conditions year after I signed up to use them for credit card processing and DID NOT notify me of changes
Square deactivated my account AFTER I made a complaint They did not want to release the hold on my money and wanted to get rid of me and complaintSo, they deactivated my account without informing me
Square states they are holding funds because they think there is possible fraud or threat to themSquare has been paidThey were paid months agoSquare researched the charges, contacted the card holders, confirmed charges were card holders and still will not release my money to me
Square is targeting small business owners and trying to put us out of business by holding our money for months and monopolizing the market
My Civil Rights were violated by squareBy targeting me, a minority
Square states in terms and conditions they can be contacted via phone, fax, emailI was not able to contact anyoneMy complaint was not addressed until after I contacted Revdex.com
Square targeted me as a MINORITY
Square targeted me as a small business ownerSquare intended to put me out of business and they did
I have proven to square thru documentation that there is no fraud or other contained in the charges and they still will not release my funds
Square designed their business to target minorities and put us out of business by holding our funds and deactivating accounts
Square violated my small business rights
Square violated my First Amendment Rights
Square is using my funds to run their business
Square is holding my funds to make their company look more profitable so they can have a successful IPO
Square NEVER notified me they were deactivating my account
Square NEVER notified me they were holding my funds
Square changed terms and conditions without notifying me
I did not violate there terms of agreementProve that I did
I did not pose any fraud or credit risk to squareProve that I did!
I did not provide false, inacurrate or other to squareProve that I did
I never signed or approved squares terms of agreement
Square is using my money to benefit the growth of their company
Square is running a ponzi scheme
Square is using my money to benefit their net income and cash flow
Final Business Response /* (4000, 9, 2015/11/02) */
Hello,
Upon further investigation, the funds have been deposited into the account linked to your Square accountThe decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 11, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square did not explain to me why they suspected fraud charges from my business and nor did they explain why they held my money for months because they thought some type of fraud was going onWhat gives square the right to accuse anyone of fraud? Where does it state in policy that they can act as the fraud police, hold my money and not inform me that they are doing soWhere does it state in policy they can steal from small business owners
I want interest on my money they were holding and using to benefit there company
I want square to deliver research and receipts to me on why they think the held monies were fraud

Initial Business Response /* (1000, 5, 2015/11/04) */
Based on the email sent by Square on 11/4/15, they are unable to stop refunds initiatedSquare's email advises if you have your customer's contact information following up with them directly to reprocess these paymentsPlease direct all
additional questions to the email from Square

Initial Business Response /* (1000, 5, 2015/10/06) */
Hello,
Upon further investigation, a member from Square's Compliance team reached out to you on September 25, through emailThe email states: "We are happy to inform you that we have completed our review of your account and have removed
the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days."
If you have any additional questions please email Square so they may further assist you
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did get a hold of me and did finally pay me my money

Hello,
Looking at your account, Square can confirm that the refund of this payment to the cardholder completed processing from Square's end on February 28.It is up to your customer’s card-issuing bank to post the funds to their accountDepending on the issuing bank’s processing speeds, the refund
should show in your customer’s account 2-business days from that date.The full purchase amount, including the fees, is always returned to your customer

Complaint: ***I am rejecting this response because:Sincerely,Mfarsha ***
respinse does not address the other $deposit to Brandon’s Cash account that was sent from my Cash accountThere were two deposits / transaction *** and ***Bottom line is that there is $missing

Initial Business Response /* (1000, 6, 2015/12/08) */
According to Square's Merchant User Agreement Article 28, "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or
penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Please refer to the latest email correspondence sent on 12/7/between you and Square with any additional questions
Initial Consumer Rebuttal /* (3000, 8, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided the company with everything they need to clear out and while they said they will pursuit this on my behalf nobody is following up with the bank and now they told me that even when it says that the bank agreed with me they still holding my money for daysPlus every time I call and request to ask for a manager they tell me no manager is available to talk to meThe company has defaulted in providing me with the service they are supposed to provideI want a reimbursement for the charges done on August and for the amount they are still withholding
Final Business Response /* (4000, 10, 2015/12/23) */
Please refer to the latest email correspondence between you and Square from 12/7/The email states: "Your customer now has a period of up to days from this date to re-dispute this decision with their bankIf your customer does not re-open the case, it will be officially closed on 1/30/2016."
Complaint Response Date bumped because: Holiday
Final Consumer Response /* (4200, 12, 2015/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square is still holding my money instead of depositing back into my account were it belongsThey keep making interest on that money for TWO MONTHS! I still have not heard from the Square about reimbursing me for the charges back from August If they are collecting interest on my money the least they can do is not charge me merchant account feesOr, they can just deposit the money back into my account and keep their merchant feesTo me, I am the only one loosing here, when I did NOTHING WRONG!

Your other account is currently under-funded due to failed chargeback related debitsSquare exercised their rights under Article of the Payment Terms section of the Seller Agreement to offset your liabilities from the available funds in this account

Please refer to the following email sent on *** 26:
Hi ***, Thanks for writing in. I can confirm that the sending of this $*** transaction initiated a payment dispute on these fundsTypically, disputes are initiated on Cash payments because senders do not recognize the charge on
their bank statementWhen a chargeback is initiated, we attempt to retrieve the funds from the recipientIf we are successful in collecting the funds we accept the dispute and return the funds to the sender Because this resolution is final, we no longer have rights within the credit card networks to continue challenging this payment disputeIf you wish to challenge this case further, please resolve it directly with the senderBest, Holden Square Disputes

Hello ***,We reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, we won't be able to deposit funds for these payments into your accountWe apologize for any inconvenience this may cause.Under our Terms of Service, you cannot process prepaid cards,
gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren't sure how to refund a payment, this Support Center "article":*** will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.Please understand that if you process these types of payments again, we'll have to deactivate your Square accountThank you,

Please refer to the following email sent on *** 22: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."If there is additional information about your transactions or your business that you would like us to take into consideration of an early funds release or a full reactivation of your account, please submit that information hereOur Account Services team will review your request and you should receive a response within - business daysAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services

Hi ***,As I've already mentioned, we send the debit every MondayIf the debit isn't processed by your bank that same day, it is out of our control.I’m glad to help you pay the remaining balance on your contactless and chip reader if you rather not finance it.Before I can initiate the charge,
could you please confirm that the current payment method on file is correct?You can view or update your payment method at any time by following the steps below:Sign in to Pricing & Services in your online Square Dashboard.Select “Update payment method” under Subscription Services.Enter your payment information.Click Confirm to save your edits.Once I hear back I’ll be able to move forwardI’ll keep an eye out for your reply

Hello,
Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred payout
status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days