Flick Enterprises Inc

We may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reasonWe will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square AccountYou may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time

Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activitySquare regrets that you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding
Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

Please refer to the following email sent on November 4:Hello ***, Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customersWe are happy to inform you that we have completed our
review of your account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business daysAs each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidaysVisit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperationSincerely, Square Compliance Team This is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: ***I am rejecting this response because: First off thank you for intervening and addressing this issue.The premise on which Square is basing its response is BS as there were no indications in the "Dashboard" siting something is or was ascuSecondly it is imp**sible to log onto the square reader app as it claims the password or email address is incorrect; the password or address are not incorrectIn an attempt to bypass this claim I have made several attempts to change the password where I am presented with a message that reads "check your email for new password"; no email has been delivered on two separate operating systems (*** and ***) so I can't be told it's my deviceThirdly and m**t importantly, a subject that they conveniently did not touch upon; where is the $*** that was supp**ed to be dep**ited into my accountSurely there is a bit of a problem with this company if there have been in excess of complaints to the Revdex.com in three years about this company.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
For the 2nd time Square has not responded to the actual complaint - which is very simply - Square removed from my business account $*** AFTER they closed my account with them The closure of my account occurred in Nov The fee for their "services" was removed from my account in *** *** I had no services from Square since *** *** so why are they charging me a fee in *** ** ***? Simple request that has now been ignored repeatedly in direct communication and here Refund the $*** that was taken from my CLOSED account months after Square cancelled my service Would be nice also if Square would actually address the real issue - why was a fee taken out of my account months AFTER Square CLOSED my account? Please refund the fee Please actually address the actual issue this time Admitting a mistake and refunding $*** will not cause Square to close - why not simply do what is right? Thank you!
Sincerely,*** ***

From an ethical point of view, your business practices are hurting small businesses such as mine It is illegal to not fully investigate transactions before shutting down the account! I demand that my funds be released ASAP I will be contacting any and all sources I possibly can for this situation I am already in touch with hundreds/thousands of other innocent business owners that this has happened to I have family that work in the media such as NY times, NBC, and other sources You are holding people's money for your own capital gains Your not even giving a chance to show you proof of the legitimacy of the transactions!
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Tell us why here..Hello ***,Hello, We're sorry to inform you that we deactivated your accountWe reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means we cannot process payments related to card not
present Pharmacy saleshttps://squareup.com/help/us/en/article/5089-prohibited-goods-and-services-...⇄ We apologize for any inconvenience this may causeSincerely,We regret that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.We appreciate your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response /* (1000, 5, 2016/02/02) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Cardholders are afforded the
right to issue a billing dispute for any transaction processed by their credit-issuing bankWhile Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each disputeSquare debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Article further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."
Billing disputes can take up to days to resolve, however, each timeline varies depending on the card-issuing bankUntil Square receives official notification of the resolution, Square is unable to resolve the case

(The consumer indicated he/she DID NOT accept the response from the business.)again that still doesn't explain why you closed my account and told me to call the cops on my customers because their cards were fraudEdward called a police report on them so good luck to you guys because they're going to sue youcuz I gave them email print out that came from square that said call the cops this card was fraudand CM, legitimate business with a tax ID state ID and business license thatIt was on my end

Initial Business Response /* (1000, 5, 2015/08/14) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on July 28, The email states: "To ensure the safety and security of both you and your customers, we would like to confirm some additional
information about your accountUntil we have confirmed this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square"
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours
The message further instructs you to access the form online through the Square Dashboard to provide the necessary informationThe email then states: "With your cooperation, we hope to resolve this situation in 1-business days"If you are not able to locate the Square Dashboard or have any other questions related to this matter please reply directly to the message sent to you by Square's Compliance Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One of the last email from Square was to verify my accountI responded that I have tried to respond to this request but I have been unable to because the verification form is 'frozen' and needs to be resetThe responses to that statement have been that my account is deactivatedIt is apparent no one is actually reading the emails being sentHow can I verify my account when I cannot do what Square requests, that is, verify my account? The verification form needs to be reset and Square needs to respond to their emails without boilerplate responses
Final Business Response /* (4000, 9, 2015/09/02) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on July 31, The email states: "As previously indicated, we need to learn more about your business as part of our ongoing review process here at SquareAt your earliest convenience, please log into your Square Dashboard online, at a computerClick the "Verify Account" button in the banner at the top of the page."
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours
If you have further questions regarding this matter please reply directly to the message that was sent to you on July 31,
Final Consumer Response /* (4200, 13, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I explained previously (in my complaint and last response which they have failed to address), Square emailed me asking me to click the "Verify Account" buttonHowever, if you try to do this, it is impossible to confirm the requested details regarding my accountIt is 'stuck' with incorrect pre-filled information
Their lack of customer service and failure to address this issue specifically is why I filed a complaint originallyThey still have not addressed this concern, rather, they continuously repeat their same reply that they emailed me on July
I have advised them of this issue repeatedly (even fore filing this complaint) and continue to get boiler plate responses from them (as I am seeing here in their response to my complaint)Their customer service is non-existentThey do not respond specifically to the questions and concerns directed to themAs a customer, I am left with them holding my money hostage with no one to speak to

Hello,Unfortunately, Square decision to deactivates your account is final as Square stated in the emailDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further
information about our policies, you can review the Square Terms of Service on our website (***). Again, we apologize for any inconvenience this may have caused.We would like to inform you as we did by email on 08/13/17 that the deferred payout is expiredWhile your account remains disabled, any pending deposit was made to your linked bank account within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidaysVisit the Square Help Center to learn more about deposits: ***Thank you for your cooperation, and we again apologize for any inconvenience. If you have any further questions please reach out to Square directly***

Hello,
Each time you use Square to accept a payment, you have the option to process a credit card, or record a cash or other tender (check or 3rd-party gift card) payment.The Cash and Other Tender features are available for organizational purposes onlyNo funds are actually processed when a
payment is entered as cash or other tender, and Square is not able to process these transactions as payment card information was never actually entered into Square's system
Please check the Transactions page in your Square Dashboard***) for these transactionsFrom this page, you will be able to filter transactions by date entered, as well as the method of payment (card accepted / cash)

Complaint: ***I am rejecting this response because: Once again, Square has copied and pasted a standard response that does not even adreds my original questionsWhy wasn’t I informed that there was a dispute because as stated in their policy they always contact the recipient when there is a dispute- I was never contactedSince I was never contacted ergo I was never asked to provide documentation to help my caseHow was this resolved without any interaction or input from me [the receiver]How is it that they were able to withdraw funds from my bank account when I had previously unlinked all of my bank information from the app well before any disputesUntil these questions have been addressed I consider this matter still open and still need a response from SquareI do not think I am liable to return any of the funds. Sincerely,Jessica***

Initial Business Response /* (1000, 5, 2015/12/28) */
Please refer to the latest email correspondence from Square on 10/23/The message states: "Your account is currently under review, and we need some information from you to verify the accountUnfortunately, we cannot deposit funds to your
linked bank account until the review is complete, although you will still be able to accept payments using Square during this periodOur goal is to resume deposits to your bank account as quickly as possible." Square has not received this information from you to verify your account
Initial Consumer Rebuttal /* (3000, 7, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is another one of their electronically deployed nonsense games whichg still does non fix the sitation at handf, they have infcat recieved all the info they reqested to my ability, and even if I didnt want to spply a;l the info they wanted me toTHE ENTIRE POINT WAS THAT NONE OF THIS INFORMATION WAS LISTED AS EVEN A POSSIBLE HOLD P PRIOR TO ACCONT CREATION, ONCE AGAIN MYSELF ALONG WITH THE THOSANDS OF OTHERS WHOM HAVE PROBABLY MILLIONS TIED P IN THIS LITTLE SCHEME OF THEIRSHOW THEY WAIT NTIL AFTER YO HAVE MADE A CHARGE OF DFOLLARS OR MORE, BEFORE LAYING OT THIS, " NEED MORE INFO BEFORE WE CAN RELEASE YOR FNDS' WHICH AGAIN IS THE WHOLE COMPLAINT
THEY ARE COLLECTING INTEREST ON MY AS WELL AS EVERY OTHER PERSON THEY HAVE DONE THIS TO, WHILE THEY TIE US ALL UP IN THIS LITTLE GAMEIN WHICH I NOR THE HUNDREDS IF NOT THOSANDS OF OTHERS DONT FIND FUNNY EITHER
I WANT MY FUNDS RELEASED,PERIOD
Final Business Response /* (4000, 9, 2016/01/19) */
Square has not received the information requested on 10/23/Please provide the requested information then a release date can be provided via email

Please contact the Board of Equalization to resolve this matter, If Square receives notification that the levy has been lifted, Square will remove the current freeze on your settlement and deposits will resume as normalIn the instance Square has not received any notification of release from the California Board of Equalization, Square is legally obligated to remit the funds to the Board of EqualizationFor any additional information, please reach out to Square directly at https://squareup.com/help/us/en

Square took another look at your account, but unfortunately Square still will not be able to process this payment or deposit the funds to your bank accountThese transactions aren’t allowed by our Terms of ServiceTo refund the payment, please log in to your “Square Dashboard”: https://squareup.com/dashboard/sales/transactionsFor more information about refunding a payment, please visit our Help CenterIt usually takes two to seven days for refunded payments to get credited back to the original payment cardThank you for understanding

Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bankWhile Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each
dispute Square debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."

Hello ***, Square attempted to reach you by phone on *** **, but unfortunately Square missed youSquare would like to follow up regarding the recent activity in your Square accountYou can reach Square directly through email through Squares website https://squareup.com/help/us/en

Hello ***Thanks for writing .Unfortunately based on the information on this complaint we're unable to locate any Square accountPlease feel free to call our Support line 855-700-6000 with any other questions

Hello,Thank you for raising this concern with SquareSquare is currently consulting with its team regarding this issue, and will reach out to you with more information as soon as possible