Flick Enterprises Inc

When your current balance is greater than $and less than $2,after Square’s processing fee, you’ll see the option to send an instant depositInstant Deposit won’t be available if your balance is below the minimum or above the maximum limit.To send an instant deposit from an iPhone or Android
device:From the Square app, tap the three horizontal lines on the navigation barMake sure Instant Deposit is enabledTap Settings > Instant Deposit > toggle the feature onTap Activity > Instantly Deposit.To send an instant deposit from your online Square Dashboard:Visit DepositsClick Deposit NowYou can send an instant deposit hours a day, days a weekAny balance not deposited instantly will be sent in one to two business daysYou can visit our Support Center to learn more about using Instant Deposit

We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that,
starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services"

Hello***,Square reviewed your account and found some payments that violate the Square Terms of ServiceAs a result, Square won’t be able to deposit funds for these payments into your accountSquare apologize for any inconvenience this may cause.Under Square's Terms of Service, you cannot process
prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.Please understand that if you process these types of payments again, Square will have to deactivate your Square account.Thank you for understanding.Sincerely,Square Account Services

Complaint:***I am rejecting this response because:
My request was to talk to a live representative of square incand they knowingly gave a number that is to an automated phone system which does not posess user capability to reach a live representative.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2016/01/11) */
A Square representative will reach to you via email with account details about the current hold on your account
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Square still has not sent a responseThis is not a proper response to this complaint! I can't get in contact with anyone from square and I still haven't received a response via email, phone, or mailThis is unacceptable for a business to have this bad of a response to a complaint!
Final Business Response /* (4000, 9, 2016/01/29) */
Square sent an email about the extended hold on 12/14/The message states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional days." Please respond to that email correspondence between you and Square with any additional questions
Final Consumer Response /* (4200, 13, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable, the last notice date was Dec 14thdays from that does not equal April 10th! Please release my funds asap! Square is illegally holding my funds! First it was next day, second it was Dec 14th, and now these is are saying April This company is modern day thieves!
Sincerely,
*** ***

Hello,
As Square emailed you today 12/13/17, if you are sending funds to another Cash user and the balance in your Cash app is high enough to cover the amount you wish to send, the funds will be taken directly from your Cash balance and not your linked debit cardAfter looking over your account I
saw that you received a total of $to your Cash account on 12/01, 12/01, and 12/From your Cash account, you then Cashed out to your linked debit card and used the rest with your Cash CardTo clarify, this payment was not taken from your debit card.To correlate your recent activity, we recommend taking some time to review your transaction activity for your Cash App payments either from the Cash app, or online at Cash.me/accountFor step by step instructions, please visit our Cash Support pageSelect a specific payment to view, you will see the last four digits of the debit card used to send or receive those fundsIf a payment is sent or received through your Cash balance, it will say “My Cash”Thank you for your patience and understanding

Please refer to the latest email correspondence sent by Square on 6/9/**Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account
status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Hello ***,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/loginThen, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc

Please go to https://squareup.com/contact-sales?detail=generic
You'll need to Fill out the form so we can provide specific information about how Square can work for your business

Initial Business Response /* (1000, 5, 2015/12/01) */
Upon further review, a supervisor from Square's Support Team emailed you on May 8th, 2013, but received no response from youIf you have additional questions about your Square account, please refer to the latest email correspondence between you
and Square

Square appreciates you selling with Square and apologizes for any inconvenience this may have causedMoving forward, Square recommends keeping your transactions under $***For more information, please review Square's Terms of serviceThank you again for your cooperation and understanding

Hello ***, Please refer to the following email sent on *** 12:Square is sorry to inform you that Square is deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today,
you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response /* (4000, 7, 2015/07/13) */
Hello,
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you if the issue has not
yet been fully resolved
Final Consumer Response /* (3000, 5, 2015/06/30) */
I managed to email the co-founder of the company and received a response from him almost immediatelySquare support contacted me shortly thereafter and I believe it is resolved however I will not know for 2-business days until the money is returned to the Credit Card
*** ***

Complaint: ***I am rejecting this response because:The company Square INC falsely advertise on their websites that they serve all businesses. Sincerely,*** ***

Complaint: ***I am rejecting this response because: We were told by Square this was part of a scam and to refund the charges which we didHowever, we do not feel liable for the first transaction of $6,posted on 1/3/because the money was deposited into our accountHad Square contacted us sooner than hours after that transaction, we could have stopped shipment of the productHowever, they did not so the money was deposited into our account from Square and the items were shipped to the "customer." We do not want to be held responsible for that amount and feel Square should not take that money out of our bank account.Sincerely,Ashley ***

Please refer to the latest email correspondence sent by Square on 5/22/**Hello,Thanks for reaching outOnce the days have passed and there have been no excessive Chargebacks on your account, funds will be released in days.If you do not wish to wait for the day timeframe, you can
definitely refund the payments and collect them by another means.Sincerely,

Complaint: ***I am rejecting this response because: There is no detail to the matter, Exactly what was violated. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/07/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've never used square beforeIt was my first transactionUnder article that they presented I have done nothing to assume my account is fraudulentI provided all the correct information they asked for after they had credited my account for dollarsIt was only after my FIRST transaction they mysteriously needed more infoAlso I never signed any agreement stating that I agreed with the terms mentioned in there responseIf I had known I would have never used the service they claim to provide
Final Business Response /* (4000, 9, 2015/07/27) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because it has been almost months so its been more than the days already it sounds like one of their automated response that they only send
Final Consumer Response /* (3000, 23, 2016/03/02) */
still have not recievced any money this is bull they should not have a good rating
Final Business Response /* (4000, 25, 2016/03/15) */
A member of Square's Compliance Team conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a violation of the Square Seller Agreement
According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Hi,
Thanks for reaching outSo that I can look into this for you, I’ll need the customer who sent the money to contact us and provide the following information:
Sender’s phone number or email address
Recipient’s phone number or email address
Exact amount of the payment
Date of the
payment
Last four digits and card brand of your linked debit card
Since you were not the one that send the money we are not able to access that account to see what happen