Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2015/12/23) */
Please refer to the latest email correspondence between you and Square that states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any
potential refunds or disputes from your customersSince your account was disabled on November 13, these funds will be released on February 11."
Complaint Response Date bumped because: Holiday

Complaint: ***I am rejecting this response because: I should not under any reason wait 90days to get my money back from Squarefrom their e-mail it never said it will take 90days
Square
To ***_***
*** ** ** *** **
Hello ***,
After reviewing your account, I can confirm that this refund completed processing on ***You'll see these funds credited back to your payment card within 2-business days from that day.
Learn more about Square’s deposit schedule options and customize your close of day time to determine when Square groups your payments daily for deposit
Let me know if you have any further questions.MeganSquare Support
ref:_00DE0Y7ru._5000Li0Vqq:ref
Sincerely,*** ***

Please refer to the latest correspondence sent by Square on 2/**/**Hello,Unfortunately we can't approve your application to accept credit cards with SquareWe wish we could provide you with another chance to apply, but we're unable to do so since Square can only provide a set number of
application attempts.If you purchased a card reader, you may return it or you may enter your redemption code at squareup.com/redeemOnce provided, you'll need to link a valid bank account to this unactivated Square accountOnce your bank account is linked, $** will be sent to you directlyAfter you receive $10, please let me know, and I'll remove your bank account from this unactivated Square account.While we'd love for you to process payments with Square, this isn't possible.We wish you the best of luck with your business

Complaint: ***I am rejecting this response because: There was no response
.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Square does absolutly nothing to attempt to remedy the situation The only reason for terminating my account is "high-risk" transactions I've been using square for years, and never has this been any problem Where does the high risk stem from?
Sincerely,*** ***

Hello,
As previously mentioned, Square is unable to cancel Cash transactions after they’ve completed transferring to a recipient’s accountIf your card has been charged without your authorization, you should follow up with your card-issuing bank to dispute the chargePlease contact your bank
as soon as possible to dispute the chargeWhen the dispute is filed, Square will be notified and will work with your bank directly to resolve this

A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderTypically, disputes are initiated on Cash payments because senders
do not recognize the charge on their bank statement.Because this resolution is final, we no longer have rights within the credit card networks to continue challenging this payment disputeIf you wish to challenge this case further, please resolve it directly with the sender.If the sender did not dispute this transaction, please have them contact their card issuer immediately to inquire why a dispute was initiated without their authorization.Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Please refer to the following email sent on *** 6: Hello, Thanks for reaching out, this is Jared from Cash support I was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace themPlease provide the
information listed below to a branch manager or banker at your local branch to trace your payment, and please make sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an electronic funds transfer (EFT), which is a is a direct credit to your debit cardThis isn’t a missing ACH/direct deposit.Date: ***Amount: $***Your Acquirer Reference Number is: ***Directed to a Card Ending:***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentPlease let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this.JaredSquare Support

Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds were deposited to your linked bank account on 6/29/***Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have
caused.Sincerely,Square Account Services

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because:Square, Incis just trying to keep my moneyYou got days.Sincerely,*** ***

As stated in your deactivation notice, Square reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller Agreement. Due to the unusual or high risk activity associated with your account, your outstanding
Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Upon further investigation, a member from Square's Compliance Team reviewed your account and elected to terminate the account in accordance with Article Phone support is only available for customers with an active Square account
For more information regarding account terminations, please see the "Seller Agreement":https://squareup.com/legal/ua
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hi,
*** *** is the one who opened the dispute and closed it after it was settled, not meIt looks like he must have provided adequate information because you guys finally sent me back my moneyThis has been a terrible experience and will not be soon to forget itThe delay in response time is unacceptable
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Date10/3/** at 8:39pm -05:00Alert from Square, Inc: Important Information About Your AccountSquareHello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days
Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response
The response Square.com provided is inadequate. I received the same email from them. I hosted an art show and used Square.com to process two payments for my artwork. The total for both art pieces was $***.Square.com closed my account. When they close accounts, they do not allow you to have access to customer service. You cannot speak to anyone on the phone, and they do not provide a formal process to demonstrate that the payments processed on the account are legitimate. Considering that they were quick to close my account and are not allowing me to speak with a customer service rep over the phone, I don’t trust having them refund the two individuals who bought my artwork. I'm afraid that I still won't receive my money after days. Please provide me with additional information so that I can report this business. Sincerely,*** ***

Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:* The email & phone number that was used to open the Square account
* Date and amount of chargeOnce I receive this information, I’ll be able to investigate furtherThanks for your help!

Please refer to the latest email correspondence sent by Square on 6/14/**Hello ***,Thanks for submitting information for review.Unfortunately, we weren't able to fully verify your account with the information you initially provided, but we hope we can do so with this secondary request for
informationWe apologize for the inconvenience and we are trying to expedite this review, but we need your help in providing us with further clarificationWe hope to make this process as easy as possible so you can get back to business.Please log in to your Square Dashboard (https://squareup.com/subscriptions/r?ee=df6c9a073e07fd3f3f479e7bb8aee28c398a8b2...⇄ and click the "Verification" button at the top of the home screen to complete this new form.If you do not wish to complete the form, you may consider issuing a refund to the cardholder and seeking an alternate method of paymentTo refund a payment, please log in to your Square Dashboard (https://squareup.com/subscriptions/r?ee=1c481a11e9053b1cc3c897410fc3a27c5cedf19...⇄ from a computer.We will get in touch with you via email as soon as we have information regarding your account and pending deposits.Please let us know if you have any questionsThank you again for your patience and cooperation.Sincerely,Square Account Services

Hello,
Please contact your card issuing bank and file a dispute regarding this issueAs soon as we get the notification from your bank we will take care of the chargeback directly with them
Thank you