Flick Enterprises Inc

Please refer to the email sent to you on December 11:Hello ***, Square wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status
remains unchangedSquare appreciates your patience and apologizes again for any inconvenience this may have caused.Sincerely, Square Account Services

Complaint: ***I am rejecting this response because: I understand that the dispute was resolved in my favorThat was never the issueThe issue was that you deposited the $*** into the wrong accountAnd I've gone through with calling your dispute centerThe gentlemen I spoke with confirmed that you did in fact have my account information, but that yes, you deposited it into the old account which I no longer have access to even though I updated my account information like I was told to do soYet the money went to the wrong accountAnd I have no access to retrieve itYet you wont do a charge back to that account to get itYour agent told me tough luck.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I understand that you cannot recharge the sender behalf of me
However, what do I do when the sender does not respond to me anymore?
I have requested money to the sender after you cancelled the transaction, but the sender did not respond or somehow my request failed
I am still trying to reach out to the sender, but I have not got an answer to the solution
If the sender decided not to pay me, am I going to be left out without any help?
I would appreciate if you could advise me what I can do to get my money back when the sender does not respond
Thank you
Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)There is no new information providedSquare continues to unfairly refer to its one-sided Seller Agreement, a adhesion contractThus, Square has continued to keep be dissatisfied as a customer

Complaint: ***I am rejecting this response because: this response was previously given over days prior to this messageThis response is not in response to the issue of the funds not being released
Sincerely,*** ***

You can reach out to Square directly at https://squareup.com/help/us/enPlease rest assured that Square will investigate this situation using the information you’ve provideSquare will close any offending accounts identifiedPlease note that due to Square's security and privacy policy, Square is
unable to disclose any further informationAt your discretion, you can report the situation to law enforcement, and Square will be able to cooperate with any investigation they initiate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, James ***

According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the
funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: ***

The only way for someone to log in your account is by having access to your phone or email associated with your accountAlso, if you signed into your *** account on someone else's device without signing out, the device owner could click into your account.There isn't a password associated with a *** accountInstead, you're sent a one-time-use confirmation code for every attempt to sign in with your email or phone number.You can also sign out of your account from your device and sign back in so you know you are the only person who has access to this account.I hope this information is helpful! If you need help with anything else, please feel free to reply to me here

Hi Jason, Thanks for reaching out and for the patienceI reached out to a number of people here at Square and unfortunately the circumstances are still the sameWe cannot credit money to you because you are not the activator on the accountIt's Square's policyThere is nothing we can do to reverse the charges or transfer them to your accountI understand this is frustrating and I truly wish I could do more for youI recommend trying to reach out to the clients and processing the payments under your own account. Again, I'm really sorry there isn't anything I can do but definitely email me if you have any questions or concerns. Take care,

Hello,
On 10/14/One of our representative answer you that after looking at your account, Square confirmed that this payment attempt to send Cash was declined by the sender’s card-issuing bank. Square is not informed of the exact reason a payment attempt is declined, so I definitely
recommend they contact their bank for more informationAny pending charges on their bank statement should disappear in a few business daysThis is not an issue that Square can resolve or has control on it
Thank you

Initial Business Response /* (1000, 5, 2015/10/25) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a blanket response to every other complaint on the Revdex.com website and does not even apply to the question and request I recently made for historical documents to be restored to the original version
This company is using this excuse to cut off all customers who complain about their services, and when you try to ask them to clarify what you did after they randomly close your account for no valid reason and no detailed explanation...yet they were quick to take my money over and over again
There is no way to even find out or do a check and balance to see if what this company thinks happened and the reasons why they have chosen to cancel my account are true and correct and not a misunderstanding or mistake!
All I did was use the Revdex.com to request historical documents from my account...that I still have access to, but I need the company to restore the original version before they changed their online user interface with details for legal purposes
This company is literally creating additional legal problems between me and a client, because they will not provide information on my account, nor will the company update me of an ongoing charge-back dispute I have still have open with this company and my ex-client
Who does that? What kind of company does not even update you on an ongoing issue that they are still receiving information on?
Only the company has the information and detail of my charge-back dispute with my client's credit card company...yet I cannot receive any kind of access to a customer service rep via phone, email, online, or even after submitting a Revdex.com complaint
This company is a criminal to take your money around the clock 24/- without responding to your requests for customer service or access to your account information or status
If the majority of complaints submitted to Revdex.com are the same, why doesn't Revdex.com do something about this situation, especially when the complaints range in the thousands per year?
What is the point of using Revdex.com when there are thousands of complaints against one company within a year's time and the company is still allowed to take other people's money with ABSOLUTELY NO WAY TO CONTACT THE COMPANY!!!! and get away with it?
Final Business Response /* (4000, 9, 2015/11/10) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivationIf you need to request documentation from past transactions conducted through your Square account, you will need to reach out to Square support by email

Complaint: ***I am rejecting this
response because: They asked for information and have not actually responded The information requested is below
***
***
It should be noted that since this incident has happened, the customer service team has stopped allowing me to have phone support and not once responded to the issues that have happened I have never in my life seen customer service as poor as this
Sincerely,*** ***

According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for days

This is this companies standard response which is unacceptableIf you look at all the similar complaints to mine this is there standard response That's what we are trying to change here! We are trying to change there actions and there reactionsMy brother Inlaw is the headed producer over at *** *** and is watching this very carefully he thinks there is a very good news story here on Square and the Revdex.comWe are looking forward to your response

Hi,
This case has been resolvedPlease cancel this complaintThanks!
Sincerely yours,
*** *** ** ***
*** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ***
*** ***

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square
Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square
Any funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment
While your account is deactivated, you are still able to log into your Square Dashboard to view transaction historyCompleted transactions are viewable from the Transactions page on your Dashboard***

Hello, Thanks for writing inYour referenced account is currently under review by our Account Services Team for high risk activityUntil your account has been cleared, funds will be heldUnfortunately, we do not have a specific release date that can provided at this time. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. For further information about our policies, you can review Sections and of the "Square Seller Agreement": https://squareup.com/legal/seller-agreement. Thank you for your patience and understanding. Sincerely,

Hello ***, please refer to the following email: Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Complaint: ***I am rejecting this response because:
Hello, I would like to thank you for your help in resolving this issueIn regards to this business response, they have failed to due as they stated in their response and the issue has grown biggerI have not been credited back any moneyMy account balance is not at a zero balance as it should beThey have given me a larger negative balance for a total negative amount of -$A $refund was made on December which was long before their response on January That was the only refund made to me for the first negative transaction out of Saint Petersburg Florida at an Arco stationI live in Lancaster California and did not make that transactionAfter that every negative amount taken has no record of anything, I just receive both an email and text alert notifying me of an additional amount taken from this cash cardI don't even have an active cash card because I cancelled mine and never activated the new one sentI never requested a new one to be sent I requested this account in my full legal name be completely cancelledI want no association or business dealings with square cash incThe emails I always receive when contacting them are the same standard email stating they are working on the problem but it never gets resolved instead I get a larger amount of monies negativeThis is a prepaid card and shouldn't be allowed to go negativeThis company also leaves a phone number telling me to contact support to cancel this account but that's just itIt is impossible to reach supportI am asked for a customer code which is only offered through signing up for an additional google play store applicationI want no account with this company however as a desperate attempt to reach a live person to try and resolve this issue, I went through the steps to receive a customer codeAfter entering the customer code when prompted through their automated system, I was told it was an invalid codeI discovered after researching more online, that this is a common problemI then tried another phone number they sent me which again was automated asking me to press the number on my phone in reference to my callIn doing so it asked me to leave a voicemail and someone would get back to meNo one ever got back to meI then called again and after pressing each number option call after call, I learned that every number option brings me to the exact same recording asking me to leave my message with the same outcomeNO RESPONSEI am very sick fighting cancer and having additional health complications due to stress and worry caused solely by square inc. I have to establish a line of credit to cover treatment cost and medication cost quite often and am concerned about denial at some point due to the negative status of credit worthiness this company is falsely attaching to my nameThis problem as you can see is not resolved not one thing has been corrected as they always say they willI want for them to stop lying and passing the buck so to speakThis issue is not going to be forgotten about Life and death are a key factor for me with this situation and it needs to be resolved correctlyI have been dealing with this nightmare for months now. Resolution would be for the balance to be corrected to reflect $and for this account to be completely cancelled with proof of cancellation documents sent to meThere is no live person available to speak with at the phone numbers they provide to me, no returned messages eitherMy phone number is *** ***Please have support contact me should they need to discuss anything in regards to both correcting this balance and canceling this accountAgain I am told to contact support in which case support via phone is impossible to reach, not accessible by the companies doing, which is the only way I can cancel according to my email responsesI have all times and dates documented of email attempts, phone attempts, and messages left in order to resolve this issueI am requesting square inccorrect my balance to show a zero balance and cancel my account completely with proof of sent to myself as well as Revdex.comThank You
Sincerely,Melissa***