Flick Enterprises Inc

Initial Business Response /* (1000, 9, 2015/10/11) */
Hello,
Upon further review, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square
Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 11, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not violate any section of the user agreementThey deactivated the account for excessive pre-paid gift cards while their user agreement states they accept these cards under section in the Square user agreement (Accepted Cards - Square works with any US-issued and most nissued credit, debit, prepaid, or gift cards ("Cards"))
There is no fraudI have proof there is no fraudI have explained this multiple times through their email support only to receive the same responsesI have asked to speak to a person with no successI have asked for a cr so I can provide through their automated phone service to speak to a representative and the same results happenNOTHING
They have $that belongs to me and will not deposit in to my bank accountThey have taken their service chargesThey have not provided any specific reason to hold my money hostageIt is not RIGHT for a financial business to operate in this mannerIt's completely unacceptable to "STEAL" a customers funds, and it's stealing when you have no reason to hold the fundsAnd if that is the case that you need to hold the funds, how do you NOT HAVE A LIVE PERSON EXPLAIN THIS TO YOUR CUSTOMER!
I did not violate anything under your Article because the only feedback I did receive was pre-paid cards and under your Article 11, it states you accept them
I want my funds that belong to me, I want them immediately deposited in to my bank, I want this nightmare and it is because $is ALOT of money for meThis company needs to change the way they handle support as I am not the only one with this issue based on the research I have doneJust read the comments across the forums, their Facebook, Instagram and twitter
Right now, Square are THIEVES that steal their customers funds and provide no evidence, reason or even a person to discuss the matterThis can't be legal
*** ***
Final Business Response /* (4000, 14, 2015/11/02) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a member from Square's Compliance team reached out to you through email on September 22, The message states: "After a review of your Square account, we noted excessive prepaid card transactions were processed with your Square account, in violation of the Square User Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 18, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The service agreement states you accept prepaid cardsWhat is the definition of excessiveAlso there is no fraudulent charges which is the reason of my complaintThe stubborn approach to tbis is unacceptableStop hiding behind a user agreement that also states you accept prepaid cards and has loopholes in your favorI want my funds, that were used to purchase the prepaid cards, returned to meI would like the date when the funds would be returned ad would like this done ASAPThere is no reason to continue dragging this issue any further

Square can confirm that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to the bank accountProcessing times vary based on the bank, but typically take 2-business daysFeel free to reach out to Square directly if you are having
trouble with locating the fundshttps://squareup.com/help/us/en

Complaint: ***I am rejecting this response because: They are giving a generic responseI want all the "fee's" back they tookThey are not delivering what the promised to deliverThey have cost me additional money as wellThe sells person, was very slick and told lies to get me to switch processing companiesThis company is a rip offRead all the other (and growing) complaintsHow do they even do business? I have been in business for almost yearsI switched processing companies, and after months, and (ZERO) charge backs, they choose to drop the account because of a generic reason, no phone calls, no one to reach out toThey just take money, and drop youVery bad business! Crooks! I am demanding all my money back, and if I don't get it, I will add the money involved in having to switch processors while not being able to process payments, and not giving me a way to talk to anyoneI want more than a generic, response that has already been sent to me, that tells me nothing at all!Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Complaint: ***
I am rejecting this response because: I have reviewed the apps records many times as I have said several timesI have also shown numerous times now that you are IGNORING my request for a FULL ACCOUNTING of where my missing $is? I have nothing explaining why within the app that $was to be taken out of my $rent payment that came in December 21st You had no right to take $from that $for NO REASON....leaving me with $without my authorizationNowhere does it show in my account it being negative, and I have now been told two different stories from you (square inc) contradicting one another for a “reason” for my missing $32.66...Nor has my missing $been refunded to me yet...So again for the 12th time now I expect my $back in my account immediately.
Sincerely,
*** ***
Sincerely,*** ***

Please refer to the latest email correspondence sent by Square on 6/9/16.Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about
our policies, you can review section of the Square Seller Agreement (***).We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (***).Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because:
It is a boiler plate form that Square sends to all of its customers that it deactivatesMoreover the volume of complaints that the Revdex.com receives (well over in the past year alone) regarding Square's improprieties shows that the companies action requires a higher level of regulation and scrutinyWe intend to see that this is accomplished via the media and law enforcement agencies. Square is required to refund our earnings at onceSquare's policy regarding its so called deactivation is vague, ambiguous and therefore misleadingSuch rises to the level of a potential fraud upon the consumerAs such, while our response is more so to make a paper trail, this is a formal demand for our full refund due instanterWe will continue our demand henceforth.Sincerely,***

Hello ***We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Square wanted to reach out again on your new email and remind you of the UCC Lien that has been served to Square regarding your account. Please note that your account has been temporarily withheld from settlement due to service of this UCC Lien Notice

Hello *** *** by ***,Thank you for your response.Due to recent Chargebacks on your account we have placed an additional day hold as been placed on your funds, if no other chargeback are received within the next days the funds will be released to your accountThanks,Square Dispute
Resolutions Team

Please refer to the following email sent on *** 28: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely,Square Account Services

Hello ***,The safety of your Square account is very important to usTo ensure the safety and security of both you and your customers, we would like to confirm some additional information about your account.Until we have confirmed this information, deposits to your bank account will be deferred
During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.With your cooperation, we hope to resolve this situation in 1-business days.Please log in to the Square Dashboard on a computer at https://squareup.com/login (https://squareup.com/login)Then, click the "Verify account" button in the banner at the top of the page in order to confirm some details about your account.Thank you for your cooperation.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help (https://squareup.com/help)Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy (https://squareup.com/legal/privacy)

Initial Business Response /* (1000, 5, 2016/02/25) */
Please refer to the email sent by Square on 2/16/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential
refunds or disputes from your customersSince your account was disabled on January 19, 2016, these funds will be released on April 18, 2016."
Initial Consumer Rebuttal /* (3000, 7, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response because it's no reason my funds should be held in the first place, why are they randomly just holding my fundsMy account was disabled for no reasonSo they hold funds because of "POTENTIAL" disputes? So no disputes or chargeback has been filed for now what has been a month in a half but they're still going to hold my funds because of what they call "POTENTIAL" disputesThat make no sense and is bad business practices, you are messing with people money that is needed for bills and other expensesSquare clearly states we don't hold funds because of the type or the amount of the transactionSo if they can't answer why my account was disabled and why they are holding my funds even though it's been a month and a half and no chargebacks have been filed, my money should be released immediately
Final Business Response /* (4000, 15, 2016/03/24) */
Square has no further information on the deactivation of this account
Final Consumer Response /* (4200, 17, 2016/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like the Revdex.com to step in and force a better resolution, my funds are being held for no reason at all

Complaint: ***I am rejecting this response because:
This is the same message that was sent to me originally, my account was already deactivated and the funds have been on hold for two weeks already, I sent all proof of verification in and was deactivated anyways, my customer stated that the funds have been taken from her account two weeks ago, I feel that this is a scam for square to accumulate interest on@money held by them before they give it to the rightful company who did work to receive paymentIf my customer has already had the funds clear on her end with no dispute, then why should I not deserve my payment deposit already?Sincerely,*** ***

The funds from the second debit will be automatically credited back to your bank account within a few business daysPlease keep in mind that processing times may vary based on your bankIf you are having trouble with locating the payment, feel free to reach out to Square directly
https://squareup.com/help/us/en

Please refer to the following email sent on *** **: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obli**tions of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsA**in, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/08/11) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Furthermore, there have been numerous emails exchanged between you and members from Square's Support Team beginning on August 4, If you are continuing to experience issues related to the matter discussed please reply directly to the messages sent from Square
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the agent from square communicating with me regarding this issue, though polite, has not been helpful and is withholding information about the risk hold data and dodging my questions along these linesFurthermore, regardless of what you print in an agreement, you cannot be held harmless for taking someone's money when it doesn't belong to youI want to be nice about this but your company is making that very difficultyou took my money and I want it backits been years, your month hold is long past and I want paid my due receivablesI want to talk to someone at square, in the united states, who can access ALL information on this account and help me resolve this issueThis complaint is nowhere near satisfied and I will not go away until it is
Final Business Response /* (4000, 9, 2015/08/30) */
Hello,
Upon further investigation, a member of Square's Account Services Team most recently contacted you on August 21, to reiterate that your account "was deactivated on June 5, there was no pending depositAll funds have been released as previously described and your full deposit history is available for your reference online in your Square Dashboard"
For security purposes, Square cannot disclose further details regarding this matter

Hello,
One of your Square accounts was underfunded due to failed chargeback-related debits associated with another, related Square account. As a result, a debit was initiated to recover the disputed amount
Square’s Payment Terms allow Square to offset any obligation you owe to Square
against the balance of any connected Square account (See Article here - ***. As such, Square exercised the rights to offset your liability for chargeback-related debits from the available funds in the connected account

Complaint: ***I am rejecting this response because:
Someone fraudulently opened an an account with Square using a custodial account owned by me My daughter who was beginning a new job took her routing and accounting information into her new job's HR department she then misplaced the paperwork We are assuming someone used that provided that information to Square and opened and account Square, not a merchant, began to charge the account I first attempted to contact Squared via telephone but each time the teleprompts kept asking for a customer code because I couldn't provide a customer code the call would disonnect, I then tried sending an email but never received a response Finally I contacted my bank and disputed the charges, the charges were reversed by my bank after their investigation and the very next day after the charges were reversed Square put the exact same charges through again I asked the bank what we're my options and because Square was directly debiting the account my only option was to close the account I am not sure how Square expects patrons to be able to deal with issues of possible fraud when they have no way of speaking to or receiving a response from anyone inside the company
Sincerely,*** ***

Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce Square receives this
information, Square will be able to investigate furtherIf you have any further questions please reach out to Square directly***

Thanks for writing inFor security purposes, Square will occasionally refund a Square Cash payment back to the original senderYour funds will automatically be returned to your bank account within 1-business days but is controlled by your bank and not Square Thank you for your understanding