Flick Enterprises Inc

Square has already replied back on this matter.

Complaint: [redacted]I am rejecting this response because: the organization offfered to investigate the claim, but provided no next step options.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I think Suqareup deserve severest punishment. They don't have customer support number to talk to them because they never reply to emails. They should be fined and punished, I don't know why courts and higher authorities of the USA are not taking this matter seriously. A financial/credit card processor company WITHOUT CUSTOMER SUPPORT CONTACT NUMBER. Is it serious business?
I trapped in the situation just because I really had no idea I could face situation like this. 
They never respond to actual problem rather they would be running all around except subject matter. 
I am complaining about my 2 different Squareup accounts ([redacted]) and the funds they are deducting from my two different bank accounts. You are deducting money without any reason but you are not addressing subject matter.
I am not going to accept the response which I already know or I can find that information on your website. I want my money back that you deducted from my both bank accounts attached to my mentioned Squareup accounts. 
 
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)The Seller continues to refer to unconscionable terms in its Seller Agreement, which are one-sided, unfair and will not hold ground in a court of law. It appears that this is Square's unfair business practice, and it will end up in court with a class action lawsuit and report to the Federal Trade Commission.

Please refer to the email that Square sent you on April 11, [redacted]: 
Square wrote to you to notify you of a Tax Levy received from the California Board of Equalization for your account. As such, Square has placed a freeze on your account for all available funds up to the amount of the...

imposed levy, and any available funds will be remitted to the Board of Equalization. Please contact the Board of Equalization to resolve this matter, If Square receives notification that the levy has been lifted, Square will remove the current freeze on your settlement and deposits will resume as normal. In the instance Square has not received any notification of release from the California Board of Equalization, Square is legally obligated to remit the funds to the Board of Equalization. For any additional information, please reach out to Square directly.

Looks like Square Support has already responded and resolved this issue on 3/30/18 via email. It looks like Square sent these funds to your linked debit card on $49.83. To confirm we’re both looking at the same account, please check the debit card you have linked to receive instant...

deposits and reply to this email with the last four digits. You can check this from the Square app (for Instant Deposit only) or from your online Square Dashboard. If the funds were sent to a closed account. one of two things could happen:
Should the bank immediately close the account, the funds will bounce back to Square. Please note that it may take 5-7 business days before the funds return to Square. Once Square receives the funds, Square will automatically deposit them to the verified bank account on file.
The bank may keep the account open for some time, specifically for situations like this. I would recommend contacting your bank to see if they have any record of the deposit.
If you have not already linked a new bank account, please log in to your Square Dashboard. Make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. Review this step-by-step guide to learn how to link your bank account.

Hello [redacted],Thanks for your patience throughout the dispute process. We are happy to inform you that your customer’s billing dispute has been resolved in your favor.Dispute Amount: $[redacted]Payment Amount: $[redacted]Transaction Date: 7/5/** at 10:46am CDT ReceiptPayment Card: [redacted] (Keyed)The held...

amount of $[redacted] has been released from your Square balance and will be viewable in your linked bank account within 1-3 business days once your account status has been resolved. Please let us know if there is anything else we can do to be of assistance to you.Respectfully,Rachel

Hello,
Square's Account Services team reviewed your account and determined it to be high-risk. Some possible reasons for this decision may include your account history, card issuer declines, activity deemed high-risk, or other violations of our terms of service. As a result, your account has been...

deactivated and you will no longer be able to send or receive payments with Square Cash. For multiple reasons, Square cannot divulge more details regarding this decision and our decision is final. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.
Square took a look at your account, and it appears you were able to successfully transfer your Cashapp balance to a linked bank account or debit card on April 23. This deposit should show with your bank within 1-2 business days of that transfer.

Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days.”

Initial Business Response /* (1000, 5, 2015/10/27) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By law you have no right to hold my money for 90 days or any days. This company hold funds to make interest of the funds. I hope their is a class action suit!!!!
Final Business Response /* (4000, 9, 2015/11/05) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2016/02/05) */
Please refer to the last correspondence between you and Square on January 29th, 2016 regarding a change of password ** enable account access and to continue processing payments.

Complaint: [redacted]I am rejecting this response because:
I understand why our account was deactivated. However the funds processed through square prior to our deactivation have still not been released. In order to resolve this complaint, we are asking you to release the $[redacted] that has been held in our Square account since January [redacted]. This money was a result of 4 transactions made prior to the deactivation. Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/12/21) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not violate any terms. There is not one specific term that they can accurately say that I violated. Plus I contacted the state commissioners office and I was told that it is illegal for any company to withhold money. They are using a loop hole to break the law by deactivating my account so that I can't access my funds.
Final Business Response /* (4000, 10, 2016/01/14) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Gregory [redacted]

Square checked the account number you provided against their records and Square can confirm that the deposit was sent to the [redacted] account associated with your Square account.Square can’t track the deposit any further on their end, but you can locate the deposit by speaking with your...

branch’s manager or someone in your bank’s ACH department. In cases like this, Square most frequently finds that the bank may have misrouted or diverted the funds upon receipt. In order to determine conclusively where the funds were routed to, you will need to have them conduct an “ACH trace” on the deposit. Just so you know, most bank personnel do not have this ability, so it’s really important you talk to the right person.

Hello,
Please ask your associate to contact Square directly for this issue. The Square Support center is also available for general troubleshooting [redacted] If your associate continues to experience issues receiving the funds from a payment, they can cancel the payment...

for a full refund to the original payment card through their Square Dashboard.

Thank you for writing in, after further review of your account I can see a check was mailed to you in the amount of $[redacted] on 6/7/[redacted].

(The consumer indicated he/she DID NOT accept the response from the business.)again just closing my account and saying this isn't final without actually giving a valid reason and telling me my customers committed fraud and then accusing me of committing fraud and then closing my account without giving me a reason still doesn't explain anything. .... that's why people complain about Square

Hello,
Following along with an email chain between you and one of Square's Support team members, it looks like you were able to find the $49.50 credit on your statement. Please feel free to keep in contact if you have any further issues.

Complaint: [redacted]I am rejecting this response because: This is not all about deactivating my account. The customer items are in the possession of vantel pearls Co and I am getting daily chargebacks! I do not have anyone's money or products. Several emails a day is harassing me regarding a situation that you have been told over and over, I have nothing to do with! Sincerely,[redacted]