Flick Enterprises Inc

Please refer to the following email sent on [redacted]: Hello [redacted], We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means we cannot accept payments related to your business. We regret that, starting today, you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

(The consumer indicated he/she DID NOT accept the response from the business.)again just closing my account and saying this isn't final without actually giving a valid reason and telling me my customers committed fraud and then accusing me of committing fraud and then closing my account without giving me a reason still doesn't explain anything. .... that's why people complain about Square

Square has already replied back on this matter.

Looking at your account, Square can confirm that your refunds completed processing on [redacted].It is up to your customer’s card-issuing bank to post the funds to their account. Depending on the issuing bank’s processing speeds, the refund should show in your customer’s account 2-7 business days from...

that date.The full purchase amount, including the fees, is always returned to your customer.

Hello,
Square's Account Services team reviewed your account and determined it to be high-risk. Some possible reasons for this decision may include your account history, card issuer declines, activity deemed high-risk, or other violations of our terms of service. As a result, your account has been...

deactivated and you will no longer be able to send or receive payments with Square Cash. For multiple reasons, Square cannot divulge more details regarding this decision and our decision is final. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.
Square took a look at your account, and it appears you were able to successfully transfer your Cashapp balance to a linked bank account or debit card on April 23. This deposit should show with your bank within 1-2 business days of that transfer.

Complaint: [redacted]I am rejecting this response because: I reached out to them on Jan 9th alerting them to suspicious activity on my account and they still didnt catch that someone changed my bank account number and the name on the account while I was booted out of the system. I finally after trying for days to get someone on the phone got ahold of them to let them know that someone was stealing from me and it still took pressure from me to get it corrected. They tout a 24/7 fraud watch but I didnt even get allerted about a bank change or the name on my account being changed to a clearly very different person. They dropped the ball big time and now are trying to pretend it all my fault?  No way they need accountability if they are dealing with thousands of peoples accounts, money and credit cards, their behavior is unexceptableSincerely,Natalie [redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Please refer to the latest email correspondence sent by Square on 5/8/16. Hello [redacted]Thank you for using Square.To ensure the safety and security of both you and your customers, we would like to confirm some additional information about your recent payment. Until we have confirmed this information,...

deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.We realize the difficulty this may cause and would like to resume deposits to your bank account as soon as possible. With your cooperation, we hope to resolve this situation in 1-2 business days.Please respond promptly to this email with the following information:1. Documentation for your recent transactions, such as invoices, purchase orders, service contracts, or credit card authorization forms.2. Government-issued documentation about your business, such as a business license, annual report, or seller's license.3. Other mentions of your business, such as your website, your Yelp/Facebook page, a news article, or an advertisement.4. Your three most recent bank statements for the bank account linked to your Square account.5. A detailed description of the goods or services provided.You may attach the requested documentation in either PDF or JPEG format.Thanks in advance for your cooperation.Sincerely,

Hello, you can contact Square directly through Square's official website to resolve your issue. A customer code can be generated for you through here: https://squareup.com/help/us/en

Square checked the account number you provided against their records and Square can confirm that the deposit was sent to the [redacted] account associated with your Square account.Square can’t track the deposit any further on their end, but you can locate the deposit by speaking with your...

branch’s manager or someone in your bank’s ACH department. In cases like this, Square most frequently finds that the bank may have misrouted or diverted the funds upon receipt. In order to determine conclusively where the funds were routed to, you will need to have them conduct an “ACH trace” on the deposit. Just so you know, most bank personnel do not have this ability, so it’s really important you talk to the right person.

Hi,
Thanks for reaching out. So that I can look into this for you, I’ll need you to provide the following information:
Sender’s phone number or email address
Recipient’s phone number or email address
Exact amount of the payment
Date of the payment
Last four digits and card brand of your...

linked debit card
Once I receive this information, I’ll be able to investigate further. Thanks for your help!

Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to...

the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Please refer to your email from 7/18
Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate...

your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

(The consumer indicated he/she DID NOT accept the response from the business.)There were 3 additional refunds. 840, 2120 and 200. Square is now holding these funds ever thought I insured a refund for these ammounts to the customer . If I've authorized the refund, why is square making the customer wait until the dispute process to receive their money. Illegal

Initial Business Response /* (1000, 6, 2015/12/21) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not violate any terms. There is not one specific term that they can accurately say that I violated. Plus I contacted the state commissioners office and I was told that it is illegal for any company to withhold money. They are using a loop hole to break the law by deactivating my account so that I can't access my funds.
Final Business Response /* (4000, 10, 2016/01/14) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

It sounds likely you may have received someone else’s receipt by mistake. When a payment is completed using Square, customers can receive an email or text message receipt. If an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipient. This receipt doesn’t...

indicate that your card was charged. It only means this email address or phone number was entered for receipt delivery. To unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you received. If this is the first receipt you receive from Square, you’ll also see a Don’t Recognize This Charge link at the top of the receipt. Both will unlink your email address from the payment card so that you won’t mistakenly receive receipts meant for someone else. For any additional assistance in unlinking your email from a receipt, you will have to reach out to Square directly. https://squareup.com/help/us/en

Initial Business Response /* (1000, 5, 2015/12/23) */
Square credited your account on 12/18/15 with the remaining deposits. Please reference your latest email correspondence between you and Square with any questions.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /*...

(3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response, however I still never got contacted by anyone from square, nor did a get an email from someone in regards to this.
Final Business Response /* (4000, 9, 2016/01/10) */
Please refer to the latest correspondence with Square with any questions. Square has no additional details at this time.

Initial Business Response /* (1000, 5, 2016/03/25) */
Please refer to the email correspondence sent by Square on 3/17/16. Square does not have any additional information and cannot credit your account as requested.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/28) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
What kind of response is this?? It's a non-response. This is unacceptable! I haven't received what is owed to me and they're not doing anything to rectify it.
Final Business Response /* (4000, 9, 2016/04/04) */
Please refer to the email correspondence between you and Square on 3/29/16. The message states: "I can confirm that this user signed up using another email address or phone number. After looking at your account again I noticed that you will be ineligible for any manual referrals in the future so the only way for you and your referee's to receive the $5 bonus would be to follow the procedure correctly."
Final Consumer Response /* (4200, 11, 2016/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have absolutely not resolved this. Everyone I've referred has signed up using my custom referral link and they refuse to pay the referral fee. Their email correspondence do not resolve anything. I've given them all the info they've asked for. This is a terrible company with terrible customer service that does not deliver what is promised.

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/22) */
Still holding funds in violation of contract. No contact number. Possiable Fraud
As with all other complaints. Square has kept monies collected from my customers as the 90 day window approaches I attempted to call Square to inquire about the release date of my funds. I was asked for my cr. I supplied the number given to me as a cr per square XXXX-XXXX-XXXX. I was informed that that is no longer a valid account number. Square has over 3,000 of my money. If you can not help me I will contact the state attorney for CA. as well as the FCC.
Like everyone whom has been victimized by this company I would like the monies they have unlawfully taken!
Final Consumer Response /* (3000, 17, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only way I will accept this resolution is if in fact Square deposits the funds in the account on NOVEMBER 9, 2015! Due to the fact there is no way for "deactivated" customers to contact square to confirm I still feel obligated to keep the complaint open until we have received our funds.
Thank you for your help.
Final Business Response /* (4000, 19, 2015/11/16) */
Square has deposited the funds as of 11/9/15 for $1947.87, $1476.30 and $14.59. Please refer to the latest email from Square with any additional questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Gregory [redacted]