Fitness Evolution

Per your membership agreement, there is a day notice required to cancel memberships, which is why there was another charge that went to draft in JulyIt looks like the last visit in the club was 6/As a courtesy, we will waive the balance that is due and close the accounts.Thank you

Thank youI have forwarded it to accounting for processing. *** ***Social Media Manager

I CANCELLED my
membership over a year ago due to health issuesA year later I get a call from collection saying I owe?? For the first time today Fitness Evolution a manager called to say if I want to pay it or they will continue to charge me dailyHe did not have any solution to my problem as I had went in specifically to cancel my membership and was told by the representative then it was canceledI find out now barely that it was not canceled because I did not paid in fullWhy would I have not paid it in full if I tried so hard to cancel it I emailed I mailed a certified letter I called and ended up having to go personallyThat is when I went in and thought I had paid it all fullyAs that is with the representative told me that it was paid fullyTo their favor that person no longer works there because I specifically went back to make sure thatHe own up to his mistake and make sure that my account was paid forSo now because of that employees responsibility I have fitness evolution charging me still and I have collections ruining her credit I have not even established I can't even get a call back from corporate office I have been calling numerous times left several messages and no one can call me back besides today the call from a manager who says he can't do anythingI feel like this isn't a responsibility of the representative who said it was paid off and now it's falling on my hands which is totally unfair I tried so hard to cancel this even though I was severely sick at the time I had mailed something I had called I even went personally and even though I was so illIt is so unfair that now they have been running a credit I have not established and no one from corporate can't seem to call me back it is unfair that I must pay for something I have not used and because an error on their behalf. I would like them to just charge me for the remaining balance that they so say not for days I did not attend and especially when I have specifically went in there to cancel it!!

I am rejecting this response because: No ONE HAS CONTACTED ME NOR HAVE THEY EVEN CALLED ME BACKThat would be the reason why I have to go through the Revdex.com to get any answersI want my refund of $348! ImmediatelyI've waited since November and have not received any servicesThis WILL NOT be solved until I have a refund in my account

I am rejecting this response because: I was never sent a refund because I did not sign the paper that was emailedI will not sign because I do not agree with this amountI was also informed by a member of
your staff that I had been overpaying for my monthly group training, $80/month more than other membersI want to speak to someone directly, I do not want to use the Revdex.com as a middle manUnless someone from a corporate level calls me, I will proceed with filing a claim in small claims court

Hi ***The number is ***, looks like there was one digit off in the number you called. Also, I see from notes in your account that the annual fee was explained last year in AprilThat extra charge you referred to was just another annual fee that will occur every year at the
same timeWe hope you will continue your membership since that charge locked in your low rate for another year

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Attached is a copy of the doctors note I turned in in October

I am rejecting this response because: what I signed and what I was promised were two different thingsBate and switch

I am
rejecting this response for multiple reasonsYes I did cancel Evofit and I was credited the money on to my gym account, whicb in fact I do know is separate from EvofitThag credit along with the teiple payment that were made out of my account paid for the membership with a left over centsIt is not my fault that your employee, ***; did not do her job correctlyI dealt with her numerous times to cancel mine and my husbands account, who in fact has a dollar creditSo to say that it has been cancelled with no further charges leads me to believe that Fitness Evolutions is assuming I owe a balanceIf this is not the case and the account has been cancelled and there is no "balance" then I will accept

Hello,Our records show the Member has already spoken with the corporate officeWe have no record of cancellation and no proof of cancellation such as a certified mail receiptIf the member did cancel in April, the member would have been responsible for May dues as part of the cancellation
notice. The May dues that were charged declined, leaving a balance on the accountWe are willing to settle this matter for $104, which would be only the May payment that declined plus the decline charge

HelloThe member came into the club and froze the account in June of for months per our recordsMember then came in on 2/8 to cancel in the clubIf the member can provide proof of cancellation from October of 2015, the company can issue a refund for the charges
If the member does not have proof of the October cancellation, the charges are validThe member's agreement calls for a day notice either in club or via certified letter for the cancellation of a membership

We would like you to know that our company does not tolerate this type of behavior and we do take it very seriouslyI am confirming that your membership with Fitness Evolution has been terminated and there will be no further chargesIn regards to the other member, unfortunately we cannot
disclose information involving that member's account or the result of the actions, but please know that it has been addressed by the company

I am rejecting this response because: They said that they were attaching a form for me to request a refund1) there was no attachment on the message I received2) They even agreed that I cancelled the membership on 1/23/and they shouldn't have made the 3/1/charge, so why should I have to do anything in order for them to refund the mischarge? They need to refund the $that they owe me for March back to the same credit card, without any further action on my part.Best regards,*** ***

It looks like this issue is yet to be resolved and I'm still receiving collections callsJust today, I see that there's is an open collections reporting in my Transunion credit reportI don't know what else to do and now it's wrongly negative against me that affecting my credit reportingCan you please help me to resolve this matter and reopen the case I had against Fitness EvolutionThank you and I hope to hear from you soon.Sincerely,*** ***

We are happy you enjoyed your training with *** ***, however, our personal training agreements are with Fitness Evolution, not a specific trainerAs a courtesy, we have stopped the account from charging furtherAll of your current sessions on the account, however, are still available for use
We are happy to have the fitness manager contact you to arrange service

Hi JosephI see that your refund was processedWe are glad to have this matter resolved.refund processed via CC amount $receipt #***

Hello,The letter I received from you said I should send a rebuttal within in daysBut it looks as though my
comaplaint has been resolved. They closed my account on no further action will be takenI am happy with this. Thank you for helping me with this matter.Sincerely,*** ***

We want to apologize to this member for all that he has gone through in regards to not being notified about his account being Past Due while he was checking into the clubIn looking into the account I see that this members check ins were being alertedWe have worked with our staff at this location
to assure that this NEVER happens again as a situation like this could have easily been avoided had they provided the member with the alerted status when he was checking in
I would like to personally Thank this member for alerting us to this error so that we could correct this and if he has further questions regarding this he can reach me directly at ###-###-####
Thank you,
*** ***

We do not have a cancellation notice on file for this memberI have attached a contact log showing the different dates that the member received a call regarding her balance.The contract she signed does state that a day cancellation is requiredWe would still like to settle this account for $

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I thank the Revdex.com for your help and will contact the Gym today accept their offer , if it turns out to be untrue I will get back to the BB thank you