Fitness Evolution

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me"Received a check in the mail today. Thank you"

Hello,
The day right to cancel is in the membership agreementIt states:
"5-DAY RIGHT TO CANCEL: You, the Client, may cancel this Agreement at any time prior to midnight of the fifth business day (or subject to additional terms on the reverse side of this contract) of the health studio where the training services are provided after the later of (i) the date of this Agreement, or (ii) the date Fitness Evolution services are available to the Client; excluding Sundays and holidaysTo cancel this Agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the Client, are canceling this Agreement, or words of similar effectThe notice shall be sent to your home facility addressWe reserve the right to retain up to $per person for handling of paper work."
The day cancellation request did not need to be done specifically in clubAs it states in the agreement the member could have sent a certified letter as wellThis membership agreement was set up in July, however, the member did not call regarding a cancellation until January I hope this helps to better explain the day california state cancellation

The club will not be refunding the member's duesAs noted in the contract, the club may cancel Members membership at any time for breach of the Rules and Regulations or generally undesirable behavior, as determined by Club in its sole discretion, and Member will not be entitled to a refund of any portion of initiation fees or dues paid to the date of cancellation

Hi ***Attached is your agreement for sessions per monthWe require a 30-day notice to cancel, yours is dated 11/and was cancelled as scheduled on 12/

Hello,I am sorry for any confusion, but we have a membership freeze form on file for you starting 4/24, not a cancellationAfter the month freeze notice, your membership started back up in AugustHowever, we will offer you a refund for $Please sign the attached form and send it back with
your Revdex.com responseWe will get it processed as soon as possibleThank you

Below you will find the complaints again *** thru out his membershipWe did refund him his last months dues of $what was pd on 7-02-2011 Employee: , Date: 02/23/2014Time: 12:00:amSubject: CSNote:Member has been seen abusing equipment twice by Jeffrey
***2/23/-Travis ***Employee: , Date: 06/23/2014Time: 12:00:amSubject: CSNote:Per Brooke, transferred member.***Employee: ***, SHELBIDate: 03/21/2015Time: 01:49:pmSubject: **PAYMENT OWEDNote:(3/21/15) *** owes $for "Diamonds are a Girl's Best Friend" tanning bottleDidn't have card to make paymentBottle is currently at front desk.***Employee: ***, CHARLESDate: 07/10/2015Time: 07:03:pmSubject: REIMBERSEMENT FOR INS.Note:Doesn't know if he is getting his insurance reimbursement for his membershipCheck and make sure-CH***Employee: ***, LYSSADate: 05/16/2016Time: 07:14:pmSubject: CLUB MEMBERSHIPNote:talked personally to *** about the complaints from both members and staff with the excessive grunting and weight slamming/dropping - let him know he would be fine $for each complaint we received but also that he may need to consider ano..continued***Employee: ***, LYSSADate: 05/16/2016Time: 07:14:pmSubject: CLUB MEMBERSHIPNote:ther gym- it is not what we want however it is becoming an issue that must be addressed.***Employee: ***, TONYDate: 05/24/2016Time: 08:01:amSubject: COMPLAINTNote:had a member complain that he tosses weights, takes up multiple machines and yells excessively.***Employee: ***, KARENDate: 09/02/2016Time: 01:51:pmSubject: INCIDENT COMPLAINTNote:Complaint was documentedEmailed regarding this per LyssaSee scanned document.***Employee: ***, LYSSADate: 11/28/2016Time: 05:38:pmSubject: COMPLAINTNote:Member Linda came to talk to me about how bad dropping of weights.***Employee: ***, ABBYDate: 12/03/2016Time: 05:37:pmSubject: POLICY REMINDERNote:training without shoes during deadliftsWas asked by LL to put shoes on.***Employee: ***, ERINDate: 01/03/2017Time: 07:48:pmSubject: SLAMMING WEIGHTSNote:*** was slamming weights and being excessively loudHe was told by staff to keep it downHe was rude to staff and did not stop slamming the weightsTherefore he was assessed a $fine.***Employee: ***, JAREDDate: 01/12/2017Time: 05:31:pmSubject: AVOIDED CONFRONTATIONNote:*** was informed that a $charge was dueHe responded that it was probably ***, and because of the large number of people in the lobby, *** was told it would be best if he contacted managementManagement informed.***Employee: ***, CHERYLDate: 02/01/2017Time: 03:31:pmSubject: TERMINATEDNote:Multiple complaints, notes, emails from members,staff on excessive dropping of weights, yelling profanity and disrespect of being asked to lower his loudness to staff.***

Attached are copies of signed PT REGISTRATION agreement, MEMBERSHIP CHANGE FORM/SERVICE CANCELLATION REQUEST and an account status print-out.The registration form details the terms of the agreement, specifically the need to cancel in writing days before cancellation or final billing and
authorizes Fitness Evolution to bill member monthly for the service.The change form again reaffirms the stipulation that cancellation will occur one month after the date of the cancellation request which includes billing in that final month.The account status print-out shows that Fitness Evolution has adhered to the policies of the registration agreement and the cancellation request and began the billing as authorized and ended it as stipulated on the cancel request.However Ms*** has stopped her bank payment for her October membership dues and PT payment and her membership is now in default.Respectfully, Sheila K***Billing Manager

Hi, I understand your frustration*** is no longer with our company, but we did find your statementThe only problem is that it shows only the last four numbers and in order to find out what the charges are exactly for, we need the complete numberCan you please either email or call *** *** and give her the complete number so we can get this resolved for youThe email is *** ** *** ***

Dear ***, We greatly appreciate and accept the refunds from Fitness Evolution for the unauthorized charges made to our credit card when setting up our "free two-month trial memberships for people". We agree to the amounts being refunded to: *** ***
$29.99 *** *** $29.99 Please see our signed acknowledgment and acceptance documents -- attached. Given the circumstances that have led to this refund [Fitness Evolution staff at *** ** *** *** *** *** charging our credit card when it was only supposed to be used to "set up the new, free membership"; promises from the San Jose Fitness Evolution manager to reverse the charge; involvement of the Northern California Revdex.com to resolve], we prefer the refund in the form of a check(s) for the total amount of $59.98. Based on our experience with Fitness Evolution, it is too risky to give our credit card information again. This email and electronic signatures confirm identification and authorization for this transactionThank you for your assistance in resolving this matter. Sincerely, *** *** ***

The complaint #*** has been taken care of by Fitness Evolution in Meridian/San Jose.Since this business has so many complains with Revdex.com, I wonder how this business is permitted to continue providing such a lousy service to members?My issue with fitness evolution would not be taken
care of if there was not a Revdex.com to notify them of my complaintTo this day, I have not been able to talk to any one in Fitness Evolution corporate or customer service through the phone or customer serviceThe only persons responding are the front desk people in the gym who have no authority.I only received a no reply email from Fitness Evolution that my membership has been downgraded.Regards,***

I have since received a refund for the full amount that was incorrectly charged to my accountThis complaint has been resolved.Thanks

The personal training is done by Professional Fitness they can be reacted at 800-856-

That promotion was for half off of the first month of EvoFIIT onlyOur marketing materials clearly stated the discount and your signed agreement reflects it accuratelyHowever, as a courtesy your account has already been credited and your account adjusted to the premium level

Hi ***Your check was sent on 1/13. Note:check sent 1/13/amount $receipt #***

I'm showing a fee for $was debited in error from your bank account I have request that back on to your account This will take a few days for it to reflect on you statement I do apologize for the error

Corporate office has spoken with the group exercise coordinator and she let us
know all instructors have equipment required for their classesWe have
also ordered new equipmentIn regards to renovations, it is not the actual facility itself,
but a section outside of the club that we were going to add onDue to
permitting issues and planning, we were required to halt construction.We apologize, but at this time we do not have a completion date for this project

I am rejecting this response because the company chose to fabricate accusations to cover up a misunderstanding poorly handled by staff rather than to try to resolve or remedy with us."This member was caught on several occasions free lancing" FALSE. What could they be talking about? This member will discusses her personal routine, if asked, and works out with freindsEveryone we know discusses their workout routine at the gymBut this is not freelancing"The member was first warned advising her this was not allowed at the facility" FALSEThere has never been any discussion or warning with this member on this issue.Another member asked her about trainers--her sister is a trainer and she took out the card to show the pictureThe other member asked for the card and she compliedThere was no intent to solicit by the memberIn retrospect she should not have given over the card but this is a simple misunderstanding that could have been cleared up with a quick discussion."We are hereby terminating your membership effective immediately". NO DOCUMENTATIONThis is the first notification of the terminationIt took a Revdex.com complaint to get this? We never received any response to our email to them, submitted on their website customer comment formWe received nothing else but verbal termination, lack of cooperation, and rude treatmentIn fact, they do not have signed contracts for any of our three family members"In addition, since you are no longer a member of Fitness Evolution, you are no longer allowed on the premisesIf you are found to be on the premises, we will consider this to be trespassing and the authorities will be contacted" OUTRAGEOUSLook how they treat an member of yearsAre they threatening to call the police on a 108-pound, 50-year old woman? Really? Hear how mean and nasty this company is in handling this issue! They have made absolutely no effort to reconcile or even seek understanding on this issue, and seem unconcerned about satisfaction for three long-term, previously satisfied customersInstead of an apology, they threatenWe are amazed that they would respond with the falsehoods aboveAlso interesting that their website does not have clear contact information for customer satisfaction or even headquarters oversight.We think this clearly shows a deficient service orientation and believe that the Revdex.com can serve as a way to warn and protect other Californians about the way this company operates

Per the ***'s agreement in order to terminate the membership the request does need to be sent via certified mail to the local facility. As a courtesy we allow members to meet in club with the Manager to complete the requestWe received the request to terminate the membership in club on
10/23/2014. We would not be able to accept September as the last month dues

Hello,We do show that you talked to the club at the end of May, however, at that time there was a balance on the account because your 5/membership dues were returnedWe show the last visit in the club was 5/The account is currently closed but still has a balanceWe are able to settle your
account balance with the payment of your May dues, $13.99. Your May dues, per your membership agreement, would have been the last month dues if you had cancelled during your April 19th visit

A refund for $248 was submitted on 10/17/2014. If you have not received these funds or have any additional questions please give the personal training department a call at ***