Fitness Evolution

The member signed up 1/Our notes from 2/reflect correspondence between corporate and memberMember had called saying he had cancelled membershipOur corporate office let him know that no cancellation had been receivedThere was no further contact until 8/In order to receive a
refund, the member will need to provide us with proof of cancellationIf the member does not have proof of cancellation, a settlement amount would be $(months of dues at $12.95, all return fees waived)

I do apologize for any confusion however the cancellation procedure is clearly outlined This is our policy regarding cancellation and it applies to all members

We apologize for the confusion and we appreciate you forwarding that information to usAs it is understood, you will be relocating out of the area on 6/1/I have attached a refund for all days starting 6/and forwardThe total refund is for $($199/days, days from feb 27-may 31.) Your membership account will be set to terminate on 5/31/16.Please sign the form and return it either to *** or attach it to your Revdex.com email responseThank you

I am rejecting this response because: your company policy needs to be held by your employees and not meI called back in July to cancel my services I was told at that time my account was canceledI also explained I do not want no further transactions deduct it from my credit cardAnd place a stop payment on your services
The recent interaction with your company found that this account is still active and you guys are actively still trying to collect money for an account that was canceled in July
your policies need to clearly be stated by your employeesI'm not liable for anything past July nor do I wish to continue services The fact that you guys are still charging me and will not cancel my account is unreasonableAnd with threats to have this reflect on my credit is unacceptableSo I do not except a response

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They make no senseYou tell people days when in actuality its daysWhat do I need with days of gym access when I moved away...There policy is bogusAnd I didnt request a refund I requested someone to speak to on a corporate level and I guess they couldn't provide that eitherHorrible customer service.
Regards,
*** ***

Hello,We appreciate you letting us know about your experience at our *** locationWe understand your frustrationWe are working to solve the staffing problems at this club as quickly as possible and provide you with a positive experienceWe will continue to check up on the situation and we
thank you for bringing this to our attention

Hello,I have attached the member's agreement that outlines the policy for cancellationAll charges are valid per the agreementAs stated previously, we will waive the day notice if we receive a cancellation letterWe will extend the deadline to September Thank you

We have reviewed your response and have attached a refund form for $360. Please sign the form and send it back with your Revdex.com response, or email it directly to ***Once received, a check will be mailed outPlease let us know if you are wanting to cancel your membership account? If so, there is a current balance of $due on the membership and we cannot cancel it unless the account is in good standingPlease let us know.Thank you

I am rejecting this response because:5he instructors DO NOT have equipment and as of last week it has not been ordered. The instructors do not have microphones, clocks, or wires for the stereo system. The instructors communicate with the coordinator but she rarely returns their emails or callsThey do not have steps, mats, bands, balls and other equipment they and the members continue to ask forThe fact that the response says that the club has it is not true as I am there times a week and have not seen itThe response about permits is what I have been hearing since August 2014. I know it is difficult to get permits, but over a year? Also, not sure they need a permit to get the lights to work in the parking lot in the early morningThe response was unacceptableI want to stay at the club, but the professionalism and follow through of the management is questionable. Thank you,*** ***

I was not sent a check in that amountThe check amount was I'm still awaiting the remaining amount[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is
received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

I am rejecting this response because:I am rejecting this response because:my first question is why did you allow someone else to sign inplace of my son who actually has the initals ***..not ***.he has never ever stepped foot into your facility ,yet you went behind the back of him and myself and created him an account billed him and proceeded to tell me I was signing my account If kris didnt not sign the agreement HE IS NOT LEGALLY BINDED TO ANY agreement or contract or that he never signed , it cleary doesnt have his initials,he has no acknowledegment of your actions so therefore anything on that agreement is not enforceable there is no reason to even mention that my son has a balance because he doesnt even have an account with you .You need to discuss this with your staff and create some kind of corrective action plan to protect other customers against these acts of idenity fraud Secondly,I have had on multiple occasions requested cancellation However ,for some reason or another Fitness Evolution staff has refused to follow through with my request .I have gone in person , I have notified the company by phone, walked in and game them a letter , Ive emailed thier corprate office several times, I have contacted the owner of fitness evolution via USPS certified mail, AGAIN sept I sent again certified a letter to the fitness center after over attepmts to cancel and I still continued to see charges on my bank statement all up to current month they continue to charge me .Thats why I finally contacted the Revdex.com.ATTACHED will be proof of all the times I canceled as requested .I am asking for Fitness Evolution to reimburse me for all damages in result of this :for loss of work hours ,postage fees , bank overdrafts because you kept processing charges and continued debiting my checking account charges over $after I canceled, reimbursement of the time I have spent trying to resove this issue & time&travel,and also emotional distress. Totaling $

With the purchase of the ***’s facilities, that included any current agreements they had on file were automatically transferred to us per that purchaseWe will give this member a courtesy and remove the balance from collections, though her contract was transferred to us through the purchase of
that facilityThe fact that we don’t disclose a renewal fee with our new members is an inaccurate fact, because we don’t do re-occuring paid in fulls through Fitness EvolutionHer membership contract for that paid in full was set up with that once a year auto-draft renewal through ***’s Total Fitness

I am rejecting this response because:I do not agree with your fee assessmentI do not believe that there should be any dues on my account. I requested cancellation of my gym membership in July and after multiple run arounds I was given the information for registered post and everything. You guys got it and then you agree that my account is cancelled and then charge me an ANNUAL MEMBERSHIP FEE? FOR WHAT? I am not even using the gym - why would you charge me an annual fee I disputed the charge and you worked with my bank to agree to settle in my favorWhy would you charge my account again? And why would you assess more monthly fee when we both agree that I am not using the gym and we are trying to resolve the billing issue? I just don't get it. Please take this matter professionally and realize that I DO NOT have any dues to your gymPlease close my account in good standing. Best,***

Thank you for the letterHowever, as previously stated, the doctor's note does not suggest a permanent disabilityAs a courtesy, however, the company has discontinued the contract further and released the member from any further chargesAt this time, there is no further use of the club, but the sessions will be available for use once the member is well enough to return, as they do not expire

Hello, If you came in on August 8th, you would have owed the balance from August 1(your dues were returned) as well as your last month's dues for September, per you membership agreement$is the amount currently due to terminate your account completely to a zero balanceWe can take the
payment over the phone if you call our corporate office at *** The account is currently set to have no further charges

Hello,I have attached a copy of the membership agreement highlighting the cancellation policyI hope this helps to clear up any confusionAs previously stated, the member could have sent a certified letter to cancel the membership in days. We show the member did a chargeback for the 5/1/chargeWe have removed the charge back fee, which is normally $per the agreementIt is not accurate to state that the cancellation could only have taken place at the clubWe do offer another method as stated in the agreementWe do not show that a refund is due

Thank you for being more specific about the experience in our babysitting centerWe do apologize for any inconvenience and our corporate office will be contacting the management immediately regarding your child's experience.Regarding the sign that you sent over, it is referring to our our "free guest" policies because we also have "paid guests". Anyone is more than welcome to inquire at the front desk regarding the guest policiesI do apologize if the guest policies were not clearly communicated to you at the time of inquiry.Thank you for including the marketing materialIt does state that if you are a member of another club, we have a trade in specialWas your wife's friend a previous member of another Club? If so, her friend could qualify for that promotion by bringing in proof of cancellation to get a free month added to the duesThe promotion, however, does not mean that they don’t have to become a member of the club and can just use the club for a month at no costIf you would like to keep your membership accounts open, we can reactivate them and adjust the dues to $for your wife as a courtesyI hope I have responded to all the concernsPlease let me know if you would like to continue your memberships and we will make that adjustment to your wife's account

Hello, We have been unable to locate your account using the name, phone, and email address you listed on the complaintCan you please provide the keytag number for your account? Thank you

The complainant signed a month committed Membership Agreement, meaning monthly dues payment Her billing did not start until 4/1/ although she was using the facilities in March of In August her membership was put on hold for month of usage and should have been
billed but due to a technical error the billing was also put on hold The error has been corrected and as of March 1, the required month obligation has been met and the "frozen time" has been applied to the membership allowing use of the gym until 4/30/with no further billing.A copy of the cancellation request dated 2/27/is included along with original Membership agreement, payment history, usage and freeze request This matter was already brought to the attention of this office when our operating system would not allow the cancellation on 2/and the club manager notified this office where the missing 12th payment was discovered on 2/and applied to the membershipThe club manager was informed of the discovery and the process needed in order for the membership to be cancelled

The membership that was transferred over was an auto renewal paid in full membership What I have done is terminated the membership and no further action will be taken