Fitness Evolution

This is the information that was provided to us by ***s, stating you are on an auto renewal membership. If you have any questions in regards to the agreement you can reach the ***s corporate office at ***

HI,Please accept my apologies for this inconvenience and any misunderstandingYour account has already been terminated and the charge to your debit card was kicked back as not authorizedAny balance on the account has been removed

Hello,We don’t have a record of the cancellation on fileIf the member can please provide proof of the cancellation we can waive any invalid chargesIf the member does not have proof of cancellation such as a certified mail receipt, we are willing settle the member's account for $(months
worth of dues)Thank you

Consumer states:I am rejecting this response because I would also like my refund of $back on to my card

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Fitness Evolution regarding complaint
ID ***.They charged me again this month
Regards,
*** ***

This response is not acceptable because I/we shouldn't have to pay for the annual rate guarantee when we're
cancelling the membership right at the beginning of the new year. If we were provided some kind of invoice or notice ahead of time, we would have cancelled it earlier before the charges hit. This is just poor business practice and definitely poor customer service. I have a gym membership at 24hr Fitness and they've always sent me an annual notice before they charge my account. This is the kind of service you would expect from a better business. With that, I don't think we'll ever go back to this gym again and you've just lost any potential of us signing up with your business again

Hi *** Our Personal Training agreements roll over to a month-to-month plan after the initial term lengthPlease see you attached agreement.Your PT sessions are now cancelled and there wont be any further chargesThe cancellation notice was unclear if you wanted your gym membership cancelled as wellPlease let me know and Ill be happy to take care of that for you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank You

I am rejecting this response because: They only partially refunded me $I am also requesting a refund of the first month
There were only days of personal training renderedThis whole situation has been very frustrating that I just want to be over withI am willing to only pay for the sessions I did but not the full month

I am rejecting
this response because: I paid my last months dues and by sending a certified letter to the business as requested, saying I was cancelling does not obligate me to another full months dues at a place I will not be using. This business sneaks in that last part without you knowing until its to late. I have fully met my obligation and would like them to go rip off other people. Every person I have ever mentioned this gym to has experienced this and worse

Hi ***, there were two cancellation notices on file for youWe will honor the first one submitted in May and see that you did pay your last month's duesWe apologize for the mistakeSince the charge was returned from your bank in July, I credited the balance that had accrued on your
membership and cancelled your account

***We are unable to issue a refund for any of the personal training charges as we did not receive notice that you wanted to end the month to month personal training reoccurring charges until December 4th 2014. In order to terminate any membership a member must either go in club and meet with
the manager to sign a termination request or via certified mail. Per the letter we received the membership will be set to terminate December 31st 2014, the last payment will be drafted on December 20th 2014. If you have any further questions please let us knowThank you

I am rejecting this response because: how is it my fault if your employee did not mention any of this to me, so either you did not properly train them or this is some how a way for you to take advantage of peopleI did all I was told to do in order to cancel within the time limit, and since your employee did not tell me to sign any release papers, im assuming its a way of him still earning some kind of bonusNot only is that wrong but its not my fault

Attached is a copy of the transactions on the account showing the downgrade fee waived on 4/The company gave the member a $credit on 4/18, which took care of the May duesNext dues will be 6/for $

I am rejecting this response because:I will attach my bank statements confirming the amounts and dates taken outOn 9/26/I was correctly charged for my first months' dues at $My billing cannot start on October 15th if I started my membership on September 26thThe problem started with the second membership charging me $on October 18th that was not returned from my bank and still remains chargedThis resulted in two overdraft charges when I was unable to reach anyone to resolve the matter afterThe $that was charged to my account a few days after both memberships were cancelled was returned by fitness evolution, however the overdraft charge that resulted from the unauthorized withdrawal was not returnedI can only attach one statement on this email, but am able to submit the statement showing the initial charge taken out on September 26, not on October 15,

My member id# off my keycard is ***When I was working with *** and *** they advised that my name was entered in backwards so instead of *** (last name), ***a
(first name) it was entered as ***, ***They were supposed to email and have that corrected, but obviously that was never done. Thanks

To the thieves at Fitness Evolution:I have attached a copy of my original gym membership contract for your viewing pleasureClearly there is no outstanding balance or lack of paymentI signed up to pay the stated amount and have been auto-deducted each and every month since then.I now await your ridiculous counter-argument as to how I owe your organization anything and as to why you would STEAL from my personal bank account any money other than the $per month (which was the only authorization I consented to)This is a complete joke and a waste of my time, my patience and my sanityI am not a wealthy person and the money you STOLEN from me is placing me in a growing financial hardshipYour entire business is comprised of liars falsifying stories and excuses to cover gross errorYou lack any customer service skill and what you have displayed is absolutely deplorable (I have yet to be contacted by anyone from corporate for any explanation, updateNOTHING!) This experience should not have escalated this far- someone from corporate should have returned my calls/emails the vary same day I alerted Fitness Evolution of the error (rather than getting second-hand information and excuses from gym staff with no knowledge of my situation or authority to rectify this matter) and made me whole againI eagerly await to see what other excuse you can claim regarding charges or fees or anything else your company can create as your rebuttalAnd now that I have been so inconvenienced and financially stressed with so much time having lapsed since my original complaint days ago (plus the fact that your conjured up story has me severely worried about your business ethic and my personal information) I will most definitely be seeking legal counselIf someone would like to speak to me from corporate, I'm sure something can be worked out that doesn't further waste either one of our timeRegards, *** ** *** *** ***

Hello,Our files indicate that the member requested to terminate on 5/4/in the clubOn 5/1/the payment due was returnedThis is the payment the club is contacting member aboutThe member spoke to our corporate office regarding accountShe was informed that we would waive the last month's
dues (June dues)If the member can provide us proof of cancellation prior to 5/4/16, we can issue a refund for any charges that are not valid according to the day cancellation noticeAt this time, we show the current balance due on the account is $

Hi ***You hadn't received a refund because we were waiting on the Doctor's note or the signed refund formI received your Doctor's note and have forwarded it to our refund department for review