Fitness Evolution

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I will reopen should I find any more charges relating to this business on my account and will continue working with my bank on this issue

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as there are no charges and my account has been cancelled

Hi ***We are working to update our online agreement to reflect our 30-day notice policyWe are not trying to deceive our members, it was simply an oversight that our legal department is working to remedyYou account has been cancelled and you were not bound by the 30-day notice that was not
part of your contract

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me does this mean that just the personal training is canceled?

I am rejecting this
response because: they didn't respond to the request for the emails that they said were sent in October discussing this with me They have not credited my account back the dollars, and they have not addressed the fact that nobody has called me when they said they would Of course they are not going to charge my account, they have all my money I did sign up for three months but not at sessions per month Refund the Also, this is how slimey your company is I signed up for the a month I was then charged 19.99, the lady at the front desk said if you want the then you have to pay dollar member fee for the year I said okay so if I don't pay that then my account will just be defected 19.99, she said yes, and you will get the massage table and tanning Why was my account charged in December? Do you see how they rip people off I will let every person on ***, ***, and whatever social media outlet I can think of to avoid your company at all costs Refund the due

The account has been terminated with a zero balance

My records indicate that *** *** joined the gym as a month to month member on 2/7/At that time he paid the enrollment fee and the prorated monthly dues for a basic membership @ $per monthI have no record of a payment for months dues but his contract indicates that the membership
"will renew automatically on a month-to-month basis....until member cancels in writing with a day notice."As *** *** supposedly paid for months in advance and provided no EFT his membership was set up with Semi-Annual feesThe first billing of the semi-annual fee was charged to his membership on 9/1/as no cancellation request had been submittedWhen his account became past due for months it was automatically sent to collections for non-paymentThe only contractual obligation that *** *** was under (as per his agreement) was to cancel his membership in writing, which he agreed to do when he joined the gymThe fees we charge are for membershipIt is the choice of the member to use or not use the gym as he wishesRespectfully,
Sheila K***
Billing Manager

Hello,We do show that a refund form for the Personal Training in the amount of $was already sentYou must return the form to have the refund issuedI have attached a new form as well as one for the refund of the membership chargePlease fill out both forms and return with your Revdex.com
responseAs soon as they are received, we will process them.Thank you and I apologize for any confusion

Revdex.com spoke with the ** *** from the businessHe said that from the account he can see she had a credit on her account for the past year but that he will reach out to her directly to get this taken care of this issue

As the first attached document shows, ** *** was given the refund he was due on 10/20/16.The signed membership agreements for himself and his wife show the dues amounts that they agreed to, the second attached document states the policy of the additional fee for using a credit card as opposed to
the base fee for paying with bank account information (this policy is also clearly stated and included in the on line wizard during the sign up process) As ** *** first updated his invalid credit card on 10/26/after his communication on or around 10/and then changed to a bank account on 12/it appears he is also well aware of the change in the dues amount.Unfortunately ** *** gave an invalid routing number when he changed to a bank account (a google search of the routing number shows that no such routing number exists) and multiple attempts to contact the members by phone and mail of the discrepancy have gone unanswered.In regards to the statement of "we have process the cancellation"--this in fact has not happened as there is no cancellation request on either adult membership as there would be a required $fee for each as they are in month committed memberships and the accounts would have to be "current and in good standing" in order to process such request There is also no cancellation on file for the child's membership

HI ***We received your cancellation for EvoFIIT training within the 5-day grace period and cancelled it as requestedIt appeared you wanted to continue your monthly gym membership, which was a separate chargeYour account has now been cancelled and there wont be any further charges

I filed a complaint against Fitness Evolution, *** *** ***, Modesto caa couple of days agoI spoke with a staff member at Fitness Evolution yesterdayI was in error and the complaint is resolvedThe complaint # is My email address is ***Phone #
is ***Please inform me if anything else needs to be done on my partThank you *** ***

I have attached the email and our response from back in February that explained in order to cancel the membership, the balance on the account needed to be paidTwo additional times in February the member spoke with *** and *** who informed her of the procedure and that we can't complete the cancellation because of the past due amountThe member refused to settle the balance at that timeAs we specified earlier, we are able to settle this account for $

Hi ***, this promotion was outside of our typical procedure so the credit didn't get processed correctlyWe apologize for the mistake and have attached a refund formPlease sign and return to me so I can expedite your check

Per the ***'s agreement in order to terminate the membership the request does need to be sent via certified mail to the local facility. As a courtesy we allow members to meet in club with the Manager to complete the requestWe received the request to terminate the membership in club on 10/23/2014. We would not be able to accept September as the last month dues

It looks like much of the correspondence that the member attached was addressed to *** ***He is not part of the Fitness Evolution Norcal Branch, and has nothing to do with the location the members signed up atThe USPS she
attached that was sent to our Fresno address was never sent through usps
If you check the tracking number, it is not registered in their system
The other USPS form was postdated 9/and sent to an address in Hisperia, which
is not the address of our corporate office or any of our clubsAs previously stated, the
settlement offers for both accounts are valid$for ***, $for ***We can cancel out
***'s with no further charges once the offer is acceptedI have attached agreements
with identical signatures and showing members signed up the same dayWe will honor the
August request as first submitted as courtesy once settlement payment is
made. Under terms, however, cancellation would not be honored because both members have a balance on their accounts

We have received your certified letter in October and the last payment due was the transaction for November. There is a full day notice needed to terminate, any and all fees due in that day period will be owed. We are not able to refund the transactions as all of those charges
are valid. Moving forward you will not receive any additional fees

Hello ***! I am sorry to hear about this issue! During our transition time, there were issues such as this one that arose due to changes in systems from Fitness Evolution to Planet FitnessBut rest assured, we shall find a resolution! I have included Natalia J*** and Robbie L*** in this communication, whom are or Regional Director and Regional Support Manager, so that they may be apprised of the situation I have searched our membership database and have only found a "Prospect" membership for your daughter ***This membership type is used for guests of members in our system, but does not generate any invoicesI did, however, find a membership for a *** *** that has been generating invoices each month for $+ applicable taxesDoes this line up with the charges that are showing from your bank? If you would like, you can contact me via cell at *** so that we may communicate in real-time to resolve the issueOnce we have determined the source of the unwanted charges, we can then take steps to initiate a proper refundIf you would prefer to handle this via email, I can be reached directly at ***@pfofwa.com Thanks so much for reaching out, and hope to speak with you soon!

HelloWe show that the member has received training at the end of February and on March Please let us know if further information is needed

Member came into a Fitness Evolution club in November regarding cancelling the accountHe did not want to follow the cancellation process and threatened to stop payments through the bankAs of January 2015, the payments were stopped through the bankAll charges are validFitness
Evolution can offer a settlement of $(65% of original balance of $160))