Fitness Evolution

I do apologize for the delayed response from our Management If you could please give me a call at ###-###-#### and I would be able to assist you in getting a refund for the duplicate transaction

I am rejecting this response because:Every month the dues are automatically withdrawn from my [redacted] account- two payments per month of $each for our memberships under the names of [redacted] and [redacted] Their argument makes no sense.This is absolutely ridiculousIt seems that now they are coming up with this bizarre story of "past due" or "outstanding balance"If this is the case, why hasn't a word of this been spoken to me when I've been calling multiple times per day for the past week??Thank goodness for electronic banking- I have every posted payment since last year that I can easily supply, if neededThis is so absolutely insane- as a matter of fact I will be contacting the several other people who have been overcharged (I know of people, so far) and see what we can do legally as a class action lawsuit

Revdex.com spoke with a representative of the business who stated that they are no longer Fitness Evolution and in April of this year, bought the location along with the contracts and became Crunch EvolutionAs they purchased contracts of the current members, they do have the account history for this customer and they are unable to find any cancellation form on fileIn the customer's records, the business confirmed that the last check in for the customer was January They also stated that the manager mentioned in the complaint does not work at this particular location, and is actually at a location in Sterling, Virginia, and this location is not aware of any previous attempts to cancel the membershipThe business stated that the account has been cancelled, and that they are willing to offer a refund for the months that his account was a Crunch Evolution account in the amount of $

I am rejecting this response because:I never signed anything to be apart of your club
nor was I told about the changeIf I was told about it I would have given my days and ended the membership with fitness evolutionI am not going to pay for a gym membership that I did not want nor know that I hadI want all the money they have taken from me while under the new gym which is six months worth

I have attached your refund formA refund will be processed once the form is received backPlease either attach it to your Revdex.com response or email it directly to ***Thank you

The company shows no record of cancellation by the memberA balance has been accumulating on the account since January for the return paymentsIf the member can please provide proof of cancellation, we would happily waive balance that is owed on the accountAll memberships require a day notice
via certified mail or in person in order to cancel, and the account must be in good standing

I do not see any request to make changes on the account only in December when a hold request was made, at this time the account is currently frozen. The account will be reinstated in April. In order to terminate any memberships the account must be active and the last month dues need to
be paid. There was an appointment made in November to terminate the membership but the member did not attendTo complete the request to terminate the membership the member must either meet in with the Manager or via certified mail to the local facility

Hi ***I'm so sorry about this mistakeI see that the freeze form was applied to another member with the same nameAre you interested in returning? I'd be happy to credit your account

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have a feeling they finally responded because I filed a complaint with the CA Atty General's office this morning after I got off the phone with Revdex.com. I then wrote an update to my yelp review Fitness Evolution letting them know I did this since Revdex.com couldn't force them to pay me back. I also informed them that on 3/2/15, I would file at small claims court where Fitness Evolution would have to reimburse the filing fees. I want this claim with Revdex.com to stay opened. There was no error. They simply hoped I would go away. I sent them many emails and not once was I told there was an error. When I receive my refund, I will let you know.Thank you,*** ***

This matter was resolved before the filing of this complaintBalance has been waived and account is closed

The member
was removed from *** *** with all membersAll credit reporting was
removed by *** *** at that pointThis was prior to the receipt of the Revdex.com
complaint

I am rejecting this response because: it is excessive For the same reasons that I filed this claim, the unnecessary stress it has put on me,and because of any possible misunderstanding on my part, which I am still unaware of...I am willing to pay $75.00, which is months of service from them, for which I used only weeksI honestly believed I left the facility on good terms, and was shocked to hear from them months later! Again, this is poor customer serviceIf the company agrees to this, I will go to the Lodi facility and sign the document they need signed and pay the$

We show that you came in to cancel your membership on 7/and your payment that was made on 7/had returnedThe system had set your last months dues automatically to 8/because of the date of notice was after your monthly dues You came into the club on 8/to pay the balance currently
sitting on the accountWe have cleared the balance as a courtesy and the account is closed

I do apologize for the confusion during the transition period. Please give me a call at *** and I will be able to assist you in making the necessary changes to your account. I'm in the office Monday through Friday from am to pmThank you***

Company can issue a refund for the $However, if dispute has already been submitted for charge, we will be unable to refund the money owed until that is cleared

I am rejecting this response because: there is no response from them other than that they are working with member services on thisWhat does that mean? When will I have an answer regarding this issue? Why
would they close all classes at the gym when they were included in our membership before they had their new gym opened? Sounds like a shady way of doing business to me

Hello,The member signed the attached personal training agreement with Fitness Evolution, not specific trainersWe have gone ahead and processed the cancellation and there will be no further charges on the personal training agreementThe agreement on file shows $240/month with sessions monthly
at $a session.We are able to have the area personal training manager contact you to get the remaining sessions setup with a trainer and as a courtesy issue pt sessions

I do apologize for the delayed response from our staff. I will be issuing a credit on the account that was provided at signing. This should take a few days to reflect on your account

HI, I am going to try and break this down for youThe refund we are giving is for $for *** *** and $for *** ***The charges that we are referring to as declined are the May charges which did not go through on either accountThe member came in to cancel on 5/As a courtesy, are offering to waive the required day notice (june dues)Total charges owed on each account were as follows:*** ***April $9.99May $9.99Rate Guarantee $Total Owed on this account: $58.98We waived June dues which would have been required to cancelTotal payments on account are $108.99, making the refund $108.99-$58.98= $50.01*** ***April $9.99May $9.99Rate Guarantee $39Total Owed on this account: $58.98We waived June dues which would have been required to cancelWe also waived the return charge from first initial dues chargeTotal payments on account are $113.99, making refund $113.99-$58.98= $55.01I have attached the refund forms which we will need back in order to refund you the money.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please see attached