Fitness Evolution Reviews (1353)
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Fitness Evolution Rating
Description: Fitness Centers
Address: 150 S 1st St, San Jose, California, United States, 95113-2600
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hi ***, was your free month for switching gyms? I will need to discuss this with the manager as I've never seen a free month of EvoFIIT given as part of a Premium membershipIn the meantime I confirmed your account is cancelled so there wont be any further charges
We understand your frustrations Unfortunately, we do not have a signed termination request for your membership. Please provide a copy the signed termination request form filled out in club or the tracking number for the certified letter sent for our reviewMoving forward, if you are
unable to provide proof the balance needs to be paid to terminate the membership
I am rejecting this response because: I had never received a form for refund and never received refundI'm currently trying to cancel but haven't been able because I have to pay two months of membership I never used since I've lost the key cardI'm going to cancel until I get my refund
I am rejecting this response because: You 1st inquiry with " Event 4: Child in day care but constantly getting hurt and given items we expressly told not toThe adults in charge said they don't know how they get the items nor deny giving itemsSo are they not watching the kids." I am referring to markers and crayonsWe told the staff to not give said items and they were still given or child wasn't being watchedHere is what happenedWe finish our workout and come to get our daughterMarker marks all over her arms and a few marks on her face and nose along with a scabThere were marker marks on her shirt as wellSo, we ask what happened, We told you she couldn't have theseThey go to say oh we felt bad about the other kids having them, so they ignored our requestThen we ask what happened to her face with the scab , they give us a puzzled lookMy wife says was she being rough? They ran with it like a free bone "Oh yeah there was some scuffling"riiightSo this just told us they didn't know and were not watching my childThat is why I didn't care for your day rule due to this is not a simple cancellation but a warranted cancellation due to of lack of services and betrayed trust my daughter would be taken care ofIf I sound annoyed, well I was heated before and still has a bad taste in my mouthI am honestly surprised they don't do what Professional daycare do and separate the kids by age0-on section with no small objects or markers/crayons and 3+ in other partWhat prevents a and half year old from sneaking a crayons and choking on it? I just bring this up because I dont want to be working out and hear someone freak out because their kid is choking and now makes all of us parents frantic and getting upset I don't accept you cancelling my membership due to I have already paid the fee for my wife and I,S what your saying you get the dollars for free? I don't think soI will accept a cancellation IF you reverse the dollars (x 39.99) in feesI was told not to cancel on June 30th and to just call the number and see if I would be taken care ofI will send screenshot of the calls. The sign does not state a dollar fee so this is misleadingIf this were the case you have to put "see staff for details" or "with a separate service" otherwise you will have confused members and new people walking in will think what any person would think of "Oh cool I can bring my friend maybe, Sign me up that's a cool perk"Also, when asked to the staff about it I get " Oh that is from last year's premium membership, we don't know why we have that sign" The trial card I will send you, I will cut you off before you say " oh it is for changing of a club, due to it saying : Member of another club?" Well anyone can have a club and I can form one with a few veteran buddies and make workout videos with some equipment so that is a very vague statement and can apply to anyone. I have read your reviews on *** and maybe you should address them, because if I wouldn't have taken my fathers word for this place and read the reviews I wouldn't have signed upIn Tennessee companies don't treat people who served their country this wayI am getting a feeling California is different, hope I am wrongHow hard is it to make me the customer happy and let me downgrade for free due to it NOT being in the contract nor DISCLOSED by staff during the sign up? Are you guys just that disconnected from customer service guide lines to downgrade my wife for free and me an unemployed Veteran? I am seriously come onI will go for the next few months until my Academy Date with the Sheriff department then I will be out of your hair but my wife will still come due to the staff in general are very nice and she has a few friends there. I have been in TN for the last years and I forgot how to be heartless, I just want things to be square, ya know? I will add attachments of the promo card and of the signI like your gym in general has a couple of veteran s I talk with and I have muscular gainsHey one tip, put like cardboard or something on the vent facing the treadmillsThat freezing air just cuts into your throat when running hahaI hope we can come to a mutual agreementThe front desk staff were unaware of my findings with the "Downgrade" fee not in the contract nor they even admitted to not regularly telling customers about it To make me happy? Reverse the fees (If you wish to cancel us)(total)And an apology for what had happened to my daughter ***OR*** Not Cancel us and let my wife downgrade to basic for FREE no fee.Apologize for what happened to my daughter The above two are not some insane request is it? Sincerely, The *** Will send attachments separate it won let me , keeps erroring out
*** *** has a membership that is continued at *** *** - Hyattsville, after *** *** purchased the club location from Fitness Evolution. Fitness Evolution no longer owns the club in Hyattsville, and has not billed for membership at that location since 02/01/Any billing
after 02/01/was processed, and received, by *** ***. Cancellation, and refund requests, should be directed to *** *** located at: *** *** *** ***, Hyattsville, MD 20782***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thank you for facilitating the resolution of this situationI resolve to check the Revdex.com web site before participating in long-term business contracts, such as gym memberships.*** ***
The doctor's note would need to state that member is completely unable to perform any physical activity indefinitelyThe provided note does not state thatAll of the charges are valid
I am rejecting this response because: I signed up on August 29th and gave cancellation notice on the 1st of September which is still within the day buyers remorse
Hello,The amount on the refund form is correctThe cancellation letter
we received was mailed on 8/and received by us on 8/I have attached the tracking informationThis would make September the day cancellation notice and the September charges validThe refund amount of $is for the months of October, November and DecemberI have attached a billing summaryI hope this helps to clear up the refund amount due the member
I am rejecting this response because:The language in the email was misleading It should not have referred to joining or lapse bership at all Additionally, I reject this response because Bally/Fitness Evolution did not contact me to inform me that I owed them money until I was already in collections I would have gladly filled out termination paperwork and paid a final balance if I had been informed that I was still a member and that I was accruing fees It demonstrates poor business practices and poor ethics to not inform members that they owe money until a large amount accrues and it goes into collections I also maintain that the company admitted fault by offering to reduce the fees (in a phone conversation with corporate) I had to pay the balance because corporate took such a long time getting back to me that I received a second notice from collections, and I had to protect my credit Plain and simple, if corporate took too long to reduce fees, they should assume the responsibility of reimbursement I would like to also note that Fitness Evolution did not respond to all facets of my complaint
We will have the member’s old account removed from collectionsThe member's most recent account set up in May will remain activeThank you
In order to make any changes to the account a member needs to sign a request which we do not have a request on file for your membership. What we are able to do is accept a settlement payment of $to settle and close the account. To make a payment we can be reached at
*** or by visiting your local facility
Hi ***, Ill be happy to helpYour account seems to be correctly billing the Premium MembershipPlease provide your wife's name so I can look up her account and get this resolved for you
I am rejecting this response because: those details were not disclosed to me when I signed up for my membership
nor when I froze my account and told the front desk representative I may end up closing my accountsThat's something I should have been informed about instead of the employee telling me there are no fees associated with closing my accountIt should not be a big deal to honor my request
I am rejecting this response because:they are lying The staff never told me I would get charged yearly I was not sent anything They should have showed me a copy of the contract at the time of signing up They dont show it because they lie
The acquisition of the club included all the current membersThe member still needs to follow the original agreement which requires a day written notice and no balance on the account to cancel the membership
We did receive the letter There was a system error during the refund process but that has been corrected and the member was refund the correct amount
We have not received a proper request to terminate the membership What I'm able to do is terminate the membership moving forward but there will not be a refund issued
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
y have
refunded the money charged to my account and as of today date June 7, I do not have any new charges on my account. I thank you for your time and appreciate how everything was handled