Fitness Evolution

sending back per your request
Thank you

The funds were refunded on 5/5/

Hi ***According to your agreement (attached), your training sessions were billed as scheduledThe training agreement has now been cancelled so there won't be any further chargesYour sessions will never expire and we'd be happy to pair you with a new trainer

We understand Ms*** frustrationsHowever, the day buyers remorse is stated in Ms*** membership agreementWe have recently obtained a new pool service and the pool and hot tub were closed during the transitionPlease see the attached membership agreement

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAs long as I do not owe anything I am fine with the resolution and appreciate your help.Sincerely,*** ***

We apologize for any inconvenience. All termination requests must be done either in club with a manager or via certified letter mailed to the facilityThere is a full day notice needed to do so, any and all fees due in that day period will be owed I
do not show we have received the certified letter Please provide me with the tracking information so I may track the letter

I apologize for any confusion or misunderstandingWe show the initial date of 5/and your request through Revdex.com on 6/within the day notice periodI have attached a refund form in the amount of $As you requested, a check will be mailed out to you. We have removed all the sessions
from your membership accountPlease send back the refund form attached to your Revdex.com replyWe will get it processed as soon as possible.Thank you

Hi ***I cancelled your account on May 15thThe charge you mentioned was previous to that cancellationI double checked, your account is closed

I would be able to complete the refund request In order to complete the request I would need the card number and expiration date so the funds will be refunded to the original card used

We do not show a record of proper cancellation on file for personal trainingOur notes do indicate an inquiry from the member on 12/about cancellation procedureHowever, as a courtesy, we can refund $which includes the amounts from 1/20, 2/and the $return chargeI have attached a
refund form
Please sign and send back with ID and we will issue the refund

We understand Ms. ***s frustrationsUnfortunately, we do not have record of receiving a certified letter request to terminate her accountPlease provide a copy of the certified letter receipt for further reviewOur records indicate that Ms. ***s billing date is on the 1st of
each monthPer the agreements day notice if the notice was submitted after 4/1/the termination request would have been denied per the stopped payment on the May duesWe have attached the transaction history for your reviewIf Ms*** is unable to provide the certified letter proof the balance will be deemed valid and owedMs*** will need to make payment on the collections balance

We are not showing any record of additional charges outside of the $19/monthPlease provide us with a copy of your statement showing the overcharges so we can investigate furtherPlease email the statement directly to ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I have a new card, I wrote that information on the documents that I signed

I am rejecting this response because: the message states it was from last year in June What I am trying to get resolved now is something newThey put it on my credit report as if it is not paid and as it was never paidIt shows on my transunion credit report as of this yeaWhen I contacted the collection agency they stated I still have a amount due for I told them I settled this last year and they didn't show it was paidI need this cleared This is ridiculous that the business obviously does not know what they are doing

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please mail check to *** *** *** *** ***Carmichael CA 95608Thank you for assisting in this matter

Hi *** I'd be happy to help you with thisI haven't been able to locate your account, could it be under a different name?

Hi ***I see that your cancellation was within our 5-day cancel periodPlease sign the attached refund form and we will get your check expedited

I do show we received the termination request and have made the proper adjustments so that there will not be any further charges on the account There will not be a refund issued as the fee was to be billed in May any fees incurred to the account within the day notice needed to be paid in
order to complete the termination request

I am rejecting this response because: whomever came up with these accusations is a complete liar I never once violated any of the gym policies this is all here say from the very person that I had a problem with this company would rather take sides with someone within the company instead of listening to there customers I have been too many gyms all around the north bay and never have I ever in my life been accused of violating gym rules or policiesNor have I cursed anyone out inside or outside the gym I'm appealed that someone would go to such great lengths to try and fabricate a story to try and save themselves or position with the company I am beyond offended to hear all of this and then to top the lie off they claimed to have sent me a letter which never came to me I spoke to the vice president myself and in his own words he said that he would be Calling me backIts funny that a corporation would even try to ruin someone's reputation with lies when they are not doing so great with there business as it is I personally know to prior employees that quit because of the horrible management within the companyLike I mentioned in my previous message one of the employees quit right on the spot because of the way the district manger was be Kittling him in front of the police and let's not get it twisted there was absolutely no reason for the authorities to be called in the first place when I decided to walk away from Ms *** because I wasn't comfortable with the way she was speaking to me in front of the staff members as well as the customers but NOT ONCE DID I EVER USE PROFANITY so if somone is going to make statements about me they better make sure they have all of the facts first because again that is extremely insulting and you know what the truth will always reveal its self people and businesses cannot keep going around telling lies about others and treating people in a nasty way I brought business to there facility and everyone that knows me knows my personality and the type of individual I am and would shake there head in disbelief if they heard this crazy farfetched story and to top it all off I told not only the manager of the facility as well as the president that my Bluetooth headset was stolen or taken and that the manager said that she was going to get back to me after she contacted the dep who handles the cameras and when I told the president this he just brushed it off like it was nothing and never addressed it I'm going to persue this matter and make sure that I contact everyone that I know to expose this shady company and everything they're about taking people money even after they cancel they're membership so disgusting!!!i have witnesses if messes art to prove that I'm telling the truth and that they are lying I know *** was the one who said all of this and they just automatically took her side over mine because she works for them they messed with the ring person I will be contacting y attorney ASAP if I don't get a formal apology from this its the principal and I will call the police as well because even they can tell they're version of the story she threatened to cancel my account because I didn't want to speak with her any further since she was being disrespectful and cutting me off anytime I tried to explain what was happening with my account ask the employees how they feel about *** I challenge the corporate to do a survey wit all of the gyms that *** handles and see how the employees feel since I'm the so called liar and trouble maker I wouldn't have even waisted my time to write this if it wasn't the truth!

I am rejecting this response because:no it was not because I changed gyms, it was a promotion the Blackstone location was running and a deal I entered in to with *** ***. Thank you, ***