Fitness Evolution

I do apologize for the delay I do show notes that there was a refund form emailed to him yesterday Please have him send that in so we may process the refund

Hi ***I have not been able to find you in our databasePlease provide your birthday so I can look up your account and work to resolve this for you. Thanks!

I am rejecting this response because: The gym staff canceled or was exceptionally late to four sessions in a rowThere ought to be an
exception to this day rule if your staff are the reason I am not able to get serviceAlso, I tried to find out your polices on refunds and got the run around for several weeks

All memberships require a day notice, as specified in the agreementThe rate guarantee fee fell within the days, making it due at the time of cancelAs a courtesy, company can refund the $for each account, though both are valid charges

I am rejecting this response because:I don't trust the company to respond to me and I don't want my claim to be closed until I get the $refunded.Thank you,*** ***

Please send the other cancellation form from your prior gymIll also need to know when you cancelled with us to address the other charges.I did confirm that your account is now closed and there won't be any further charges

Hi ***Your 30-day cancellation notice is dated 1/and
your account has been cancelled as scheduled. There is only an early termination fee for personal training agreementsMy apologies is there was miscommunication about that. Your account is cancelledThere will be no further charges

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meI want a letter stating the account balance is $from both Fitness Evolution and Swiftfunds collection agency (agent on case *** *** ***). I also want a statement the the acount is closed and the membership is canceled from fitness evolution. Letters may be sent to *** *** *** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hi ***.I see notes in your account that indicate you tried to cancel by phone on 7/Although we did not process cancellations by phone at that time, we will honor that date. Attached is a refund form for dues charged in September and October.Your account is now closed.If you have your
certified receipt from the letter you sent, I would be happy to honor that dateOtherwise, please sign and return the attached form and we will process your refund

I am rejecting this response because: I was informed verbally by the person who enrolled me as a member that if a checking account number was not provided by the next billing cycle my membership would be automatically canceled and I would lose my initial start up fee and have start all overI called the gym about weeks after I started and told them I no longer would use their facility and that I wanted to confirm what I was told about cancelation without checking account number they said that was correct and so after being told this twice now I accepted this information and felt no need to look into this matter any further, as to their response that I was informed about the amount due the only reason I was aware of the amount is because I called to find out why a collection agency was attempting to collect a debt, I never received mail.email or txt about an outstanding bill had I been informed in a timely matter and given the chance to resolve this myself I would have but for them to allow an account to accumulate for over months will no attemps to contact me seems very unreasonable and for these reasons do not accept their response or amount that they are asking to settle

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. ***Please forward the attachment to the business in reference to my refundThis company does not provide any contact information for its customers, email or phone numbers, so communicating through you is my only optionThank you!If I do not receive the promised reimbursement in a timely manner, or if they continue to make these deductions from my bank, I will contact you again.Best regards,*** *** ***San Jose, CA

I do apologize for the delay. There was an error in our system, attached is the proof that the payment has now been refunded to the credit card on file

I am rejecting this response because:Termination policies were not outlined by fitness evolution because I never signed nor received a contract with fitness evolutionMy contract was with ***. Is there a reason you cannot issue arefund? This business is very unprofessional with communicationIf I knew to mail mycancellation request via certified mail, this could have been handled months agoBut I had to call and send letters to find that outThis is very inconsiderate of my time and also inconvenientTherefore, I want a refund

October 21, To whom it may concern:
For the membership *** *** (***), there have been no upgrades to this membership and it has always been our basic membership plan for $per monthIn order to cancel we must have a written notice either in person or by
mailWe cannot process cancellations verballyThe rate guarantee fee of $is billed once per year each OctoberAs long as the membership is active for that month, the rate guarantee fee applies.Sincerely,Nik R

HI ***,
As I mentioned in our earlier response, we do not have access to charges or agreements on file for *** ***We can forward to their customer service representatives againUnfortunately, we can't look into any of the charges because they were not taken from our systemYour initial letter did not mention another account and therefore we did not address itHowever, the final charge on *** account was on 3/1/as you statedNothing further has been charged for Fitness Evolution
We will be forwarding to *** *** to resolve your disputed charges

Hi *** The Corporate Wellness email does not process cancellations, but I appreciate you forwarding that email so we can honor February 14th as your 30-day cancellation noticeI have now cancelled your account and have attached is a refund form for March and April duesPlease sign and return to me so I can expedite your refund

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** *** I confronted *** and he refunded all monies Am very satisfied Thanks for your help***
Sent from my***

I went to their official website and found the pictures in the attachment So this fee is clearly not claimed as an annual fee. The purpose of the fee is to guarantee members not to experience any price increase. It doesn't say I have to pay for that if I want to keep my membership. And this notice also leads people to think I do not need to pay that money if I don’t care about the price increase. In my case, I don’t want my membership anymore, why should I pay for that?When I signed the contract at their place, this term was already on the paper. The sales person told me the purpose of this fee was to keep the rate and they did not have an annual fee. If this is what have to pay as a member, the Club should change the so called “annual rate guarantee fee” to “annual membership fee”

I am rejecting this response because: Who is the judge of undesirable behavior? **, the local manager who had the bad attitude? This is a subjective reason and does not hold water for their choosing not to refund my money Why wouldn't they fall back on their legal verbiage if they have the ability to justify their unethical behavior That's the purpose of the Revdex.com; to fairly adjudicate issues like this whereby the consumer was unfairly treated I would like the Revdex.com to place more pressure on Fitness Evolution to refund the unused portion of my membership.***