Fitness Evolution

Hi ***We require a 30-day notice to cancel instead of having specific term lengthsYour notice was submitted on 1/so your final payment was processed on 2/Your account is now closed and there won't be any further charges

Thank you for your follow up
We consider this matter closed

Thank You Ms ***Please keep this file open until I receive all monies owed to be. In regards to the request for a doctor note, I am a vet an will go to the VA hospital where the operation was performed for a recheck on Dec 15th ,at that time I will ask for a note from the doctor if I would be able to go back to the gym? Based I my last check up I do not think it would be for over a year or never based on the extent of the damage (double hernias) have caused??The sessions reference in the response for family fitness = $500.00As you can see by the attachments to the Complaint with you the amounts owed me are $412.9704/28/=$10.0005/03/= $19.9906/02/= $323.9907/05/= $58.99Total $+ the $= $912.97 Please understand at this point I would gladly take the $as a show of good faith from them ,after all I did use there facility for a short wile, with the understanding that as soon as I get the note from the doctor I will want the $back asap.Thank You for your help in this matter *** ***Pacific Home BrokersCell #***

I am rejecting this response because:This is not a resolution.however, my last name is ***Please look intomyaccoint and issue the appropriate refund

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good Morning *** ***,
Reference to this complaint it has not been resolvedWhen speaking to *** he was very contradictory to his statementsThey kept changingHe states that everyone signed a contractThis is not trueI never signed the contract and my daughter who is only years old is not allowed to sign contractsSo, if she did how could she have and I never signed it for herI have a copy of my contract which was emailed to me which shows my brother's account number on the contractSomething that *** stated he was not sure was on the contracts at all because he could no longer pull them up*** also stated that their was no family planWell when my brother signed the contract he was not employed with them at this timeThere was two people there and it was not him that signed us up and told us that they had a family planAlso, I was never once contacted by Fitness Evolution stating that I or my daughter needed to make arrangements for taking over the paymentWhat I received was a letter from a creditor stating that I had a bill with Fitness Evolution that needed to be paidThis was for myself nothing was sent for my daughterWhen speaking to *** he stated that my daughters account was current but he did not know who was paying the billWell it is no longer my brother because his account is not being chargedAlso he is stating that we have a contract but we were told that it was a month to month planThere is no cancellation fee's only an annual fee for up keep of the propertyOnce again there are a lot of different things coming from one person and to many people saying different things
Thank you,
*** *** *** ***
Also I was not there when my brother singed the contract my brother, and my daughters godfather was thereMy brother called me and asked for me and my daughters information for him to fill out the paperworkSo, I never signed anything when it comes to Fitness Evolution my brother singed everything.
Thank you,
***

Hi,We have reviewed your comments and will be talking to our management team and will be working to get these issues fixedThank you

If a member is terminating in club only the Manager has access to do so If the Manager is not available the other option is to send a certified letter requesting to terminate the membership What I will be doing is terminating the membership, you will have access to the facility through
the end of the month as you have paid for the month of June There will not be a refund issued

Hi ***I'm so sorry about this and am glad you escalated the issue if the club had not been able to address itWe now have a new Operations Team in place to resolve these issuesHowever, I wasn't able to determine which club you attendWould you please specify the club to which you are
referring so we can expedite a remedy?

The member stopped payment on a charge for her monthly feeThat is the reason why the billing information was taken off fileWe do not show that the billing information was entered incorrectlyThe member was called in October by the club and a message was left to inform her of the balanceThe
member was also emailed in January a final copy of the statement for the balance on the accountWe show the charges are validThe member is able to call our corporate office at 844-434-for balance information

I am rejecting this response because: They form they sent for refund did not reflect the correct amountThey owe me $

We received the certified letter dated 1/14/2014, there is a day notice and any fees accrued to the account will be do in order to complete the request to terminate the membership The last charge that will be billed was for the month of January on 1/20/

I spoke with *** from the businessHe states that they do not offer a family plan, and each member signs their own contract and provides banking informationIn this case three contracts were signed, three
memberships were opened, but only one bank account information was providedThat bank account was the same on all three contractsWhen the Brother (whose back account all three memberships pulled their dues from) canceled his account it cleared his banking information from their systemHowever, that means the two other memberships no long had a bank account to draft dues from and that is why bills began to be sent out to the consumerCancellations have to be done in writing, whether that is certified letter mailed or a letter hand delivered to the fitness centerAt this point after or months the remaining two contacts have been closed and sent to collects

Hello,We are very sorry, but we had to restrict access to the group exercise room due to theftThe club does reserve the right to change amenities at any time, and we did feel it necessary in this situation.As a courtesy, the corporate office did approve use of the GX room by the member and was
contacted by staffWe would like to issue the member months free membership to the club

Fitness Evolution - Fort Washington was purchased by *** *** in February 2017, at which point *** *** took over ownership and operations of the facility.Membership continued with *** ***, given the terms of the membership agreementMembers who wish
to cancel need to provide a written request to the *** *** - Fort Washington location

Hi ***, we are so sorry about that system malfunction that happened during our software transitionWe will absolutely refund any charges processed by mistakeI unfortunately cannot see those chargesPlease reply with your bank statement attached so we can process your refund

We apologize if there was any confusion, however, we show the member signed up for a month term at $per monthThe months have already been paid and the company has cancelled any future payments for the memberWe do not show that any charges are owed back to member

Hi ***, I see from the notes in your account that Member Services has resolved this for you and sent out your refund check

I have attached a transaction history showing the account transactions for the member's accountIn September it does show a returned checkNothing on our end appears to have changed in the billingFrom that date forward, the member's account went to statement billing

Hi ***, your training agreement (attached) was for six months of training then rolled over into a month to month plan and was charged as scheduledPayments have been returned from your bank since MayI waived the balance and cancelled your membership

We only have record of you checking into the club and filing freeze paperwork twiceDo you recall what day you refroze your account?