Fitness Evolution

We would be happy to issue a refund for the personal training charge if member can provide a Doctor's note from the initial injury that shows it was within the day cancellation range as he is statingThe complaint is not specific as to whether or not the member wishes to cancel his
membership also

Hi *** It looks like you were on a 6-month contract for Personal Training, but you mentioned a doctor's noteWill you please forward that to me?

I am rejecting this response because: I believe I have specified what I would like doneMy credit card has not been credited for anything I am requesting

I am rejecting this response because:It is unacceptable. I am extremely disappointed in the business response. I contacted their corporate office last winter, (Winter of 2015) regarding this problem. In addition I have spoken to at least managers of the specific facility over the last year; requesting this problem to be addressed and resolved.It seems obvious that the business is not addressing the issue and does not intend to repair or replace the heating unit. I feel the business is being very unfair to its clients

I am rejecting this response because: NOT ONLY IS IDENTITY FRAUD ILLEGAL NOW APPARENTLY *** IS COMMITTING ACTS OF FORGERY SHE ALSO FAILS TO MENTION ANYTHING ABOUT THE ATTACHMENTS REGARDING MY EMAILS TO THE CORPORATE OFFICE .I AM NOT SURE WHO'S HAVING A HARD TIME READING...PLEASE AGAIN REFERENCE BACK TO .THE COPIES OF THE EMAILS THAT FITNESS EVOLUTION AND STAFF CONTENTIOUSLY IGNORED THEY ARE DATED PRIOR TO AUGUST 2015. PLEASE REFERENCE BACK TO THE ATTACHMENTS WHICH CONTAIN EMAILS TO THEIR CORPORATE OFFICE ,DATED PRIOR TO AUGUSTTRACKING NUMBER TO USPS IS *** UNLESS THE COMPANY IS FALSIFYING OWNERSHIP TO THE SECRETARY OF STATE *** *** AS YOU SEE IN THE ATTACHMENT IS WHO POPPED UP AS THE OWNER THAT IS WHY I CONTACTED THAT INDIVIDUAL.BUT THE WORST MOST DAMAGING OF ALL IS HOW *** OF FITNESS EVOLUTION IS COMMITTING ILLEGAL ACTS OF FORGERY SHE HAS CROPPED MY SIGNATURE AND PLACED IN TO A CONTRACT THAT I NEVER SIGNED I NEVER EVER WENT TO FITNESS EVOLUTION IN ABOVE ON THE UPPER LEFT HAND SIDE OF THE CONTRACT IT IS DATED JULY I DID A DIGITAL SIGNATURE IN APRIL ON A COMPUTERTHIS DOCUMENT SHE SENT APPEARS TO BE A PAPER DOCUMENT DATED JULY COMPUTER PROGRAMS USUALLY DO NOT MISPRINT CROOKED DOCUMENTS WITH DATES FROM YEARS PRIOR LETS BE HONEST IS THAT WORK OF A COMPUTER SOFTWARE PROGRAM OR A ACTUAL PERSON CUTTING CROPPING AND PASTING ALSO IT CLEARLY INDICATES *** IS AN ADULT PLEASE REFERENCE BACK TO HIS DATE OF BIRTH , I AM STILL TRYING TO FIGURE OUT WHY THEY CREATED ACCOUNT FOR AN ADULT WHO WASN'T PRESENT TO SIGN , NO IDENTITYVERIFICATION AND CONTINUE TO CLAIM I OWE A MEMBERSHIP DUES AND SO DOES *** WE HAVE NEVER ONCE USED THAT FITNESS FACILITY I STEPPED IN ONCE SIMPLY TO GET A MEMBERSHIP UPON DISCOVERY OF THE CROOKED BUSINESS THEY CONDUCT I REQUESTED NOT TO B A MEMBERAS YOU CAN SEE THEIRCORPORATE OFFICE DOES NOT LIST A PHONE NUMBER,WEBSITE INDICATES THE ONLY POINT OF CONTACT IS VIA EMAIL.THE FACILITY SAYS CONTACT CORPORATE TO CANCEL .WHAT CAN I POSSIBLY DO IN THIS CASE ?ALL CENTERS HAVE STAFF TRAINED TO TELL YOU THEY DON'T KNOW WHO THE OWNER IS , THEY DON'T HAVE A CORPORATE OFFICE PHONE NUMBER AND THERE IS NO POINT OF CONTACT IN MANAGEMENT ATTEMPTING TO STEAL MONEY ON ACH TRANSACTIONS AS CONSUMERS ARE IN CIRCLES TRYING TO CANCEL MEMBERSHIPS THIS IS A CATCH WHAT KIND OF STANDARDS AND CODE OF ETHICS ARE USED WITH A BUSINESS WHO MANIPULATES THE CONSUMER I OWE ZERO THEY OWE ME .......*** ***

I am rejecting this response because: At the moment I still need to send in a form and a copy of my driver's license, so at this point I don't want the case to be settled because I still haven't received a refund. They did
initially respond to my complaint but they were vague on the information required to give me a refund. I received a clarification email from them today. So, I will provide them with that information tomorrow. If you could kindly follow up with me in a couple of days to make sure this is resolved I would greatly appreciate it.Many Thanks,***

We apologize for the system error with your accountIt looks like your account has already been terminated with no further chargesWe have attached a refund form for $for the charge on 9/Please fill out the form and return it to us with your Revdex.com responseAgain, we apologize for
the error and inconvenience

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
Explanations were provided in the previous responses
Regards,
*** ***

I am rejecting this response because:I've already signed and returned the formWaiting for my check to arrive.*** ***l

Hello,I have tried to address all your concerns from your emailRegarding a downgrade fee, our rewrite to a basic membership is $That is the company standard rewrite fee in order to bring your membership from a premium to a basic $membershipThe fee we charge is half of what the
enrollment on the basic membership would be ($99)The sign on the wall is referring to guest privilege rules, which are available to add on to a membership for $per monthI'm sorry, but that specific marketing promotion you mentioned does not sound familiarThe latest offer was enroll for $1, and get the rest of the month freeWe don't offer a one month free trialIf you are able to send me a copy of the promotion you are referring to, I will be able to reviewWe would be happy to address your concerns with the staff, however I am not sure what "items" are being referenced in your emailIf there is something specific, please let us know so we can bring this up to the staff immediatelyAll month-to-month accounts are a day notice to cancel, meaning anything owed within the next days would be due to cancelI do not show that cancellation paperwork was submitted on 6/30, however I will cancel out the agreements with no further chargesBoth accounts will expire on 7/31, which would have been the date if we received cancellation notice on 6/Both accounts have been processed for cancellation

Hello,Thank you for the additional informationI have attached a refund form to this response. The refund amount is $due to the fact that we show your last visit to the club on 3/so we did refund for the payments from April onIf you can please fill it out and send back with your Revdex.com response, we will get it processed for paymentThank you very much

In April, member was given a credit for half of her monthly dues for Feb, March and AprilAmount of credit was $25/month, $totalSince one member from this couples membership used the services during this time, a full refund was not given. After review of the account and the request
submitted by the club, corporate office felt that a $credit was appropriate

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thank you for your help I feel that without your help, Fitness Evolution would not have been willing to refund me.Thank you, ***

I am rejecting this response because:The clause in the Personal Training agreement clearly states that a refund will be promptly made by Fitness Evolution if a client relocates to a town more than
miles from a Fitness Evolution gymPlease explain what this applies to if it does not apply to personal training sessions that were paid in full.*** ***

Payment taken from account on 1/27/was returned by the bankRemoved the balance from member's accountMember did sign up for a month contract which is with Fitness Evolution, not any specific trainer. With the contract, company is waiving the 6th payment (1/27) and cancelling out
any further charges, but cannot issue a refund for previous charges Company will have *** *** fitness manager, contact member to set up sessions with a new trainer to service the remaining

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided:1) This issue is removed from collections2) No monies are due from me and I have a clear paid in full record with the company3) My account is closed with the company and no future action will be taken with regard to this issue
Regards,
*** ***

This complaint is regarding the personal training company Professional FitnessFitness Evolution does not have access to her agreement with themI have attached a transaction history for the member's club servicesShe was a paid in full membership with month to month childcare. Once her CC
was cancelled, September was her last month

Hi ***I will follow up with Member Services on the status of your refundI see from your notes the form was sent, but don't see confirmation that it was received back and processingWill you please send the signed form to me as well so we can be sure to get this expedited for you?

Hi ***I understand your frustration and am working with member services on your account

Hi ***You were sent a refund form on 12/Please sign and return to us for processing