Fitness Evolution

HelloThe member has signed Fitness Evolution agreement on file for the $50/monthI have attached a copy of the agreement. If the member had come in on 3/to cancel, that would have meant payment due in March would've needed to clear in order to process the cancellationThe March payment did
not clear, which left the account with a balance due and out of good standingThe member would have needed to pay the balance on the account from March, and the April membership dues to cancel the membership. Accounts cannot be cancelled that are not in good standingWe do show that the $referral was not credited to your accountWe have put that credit towards your balance due, however, however, all other charges are valid with the day notice to cancel

I am rejecting this response because: The manager who signed me up claimed he was going to waive my enrollment fee since I was referred by another member. He also never mentioned the annual service charge. Someone placed in a management position should be able to explain all of this to me rather than sweet talk me into signing up by neglecting to inform me of their financial policies. This is a scam, and I want all of my money back.

Hello,We do show that you came in to terminate on 4/21. The last month's dues were owed for 4/29 per the 10 day notice from [redacted]. The 4/29 charge was declined by your bank resulting in late fees. As a courtesy, however, we have waived the fees since the 4/29 balance has been taken...

care of. Your account is closed and there will be no further charges on the account.

I am rejecting this response because: I fail to see why you did not attempt to contact me. And why would I go in to cancel something I had not signed up for. And you can't wave charges because you turned me over to collections and I was told that at that time you cancelled my membership.  I paid the collections people $60 to go away so I have no membership and owe nothing. So this is an empty offer.  You had all my info so a simple call or letter saying "welcome to our gym - do you want to continue and how do you want to pay for this." How hard would that have been!

Hi [redacted] I see from the notes in your account that Member Services has been in contact with you. Please let me know if we can consider this resolved.

I do apologize for the delayed in getting the refund issued to you.  I will be mailing a check for the $26.  Please confirm the mailing address so I may get this to you.

I am rejecting this response because: I made numerous attempts to contact the gym to find out why I received an invoice when  the monthly bill was being deducted from my checking account.  All of the calls (at least 10) initially went to a voice mail box with no response after leaving a message. After that when I called the box was full. After that the phone would just ring off the hook with no voice mail.  A couple of those calls went to the corporate office and again no one answered the phone.  I then went online and sent an email to corporate with no response.  I finally went to the gym in person and was told I would need to talk to a manager and they were busy.  I would need to return in person again and make an appointment with the manager.  I went the second time in person and this was when I was given the transaction code (scribbled on a piece of paper) so I could verify the information with my bank.  That's when I discovered the code had been entered incorrectly by Fitness Evolution.  By this time my membership had been cancelled and I had been turned over to collections. I would like for Fitness Evolution to provide the following: The transaction code for the Sept Billing that was rejected.  As I said before I didn't request any changes to be made by my bank regarding the billing for Fitness Evolution.  I have had the same checking account for over 10 years and there have been  no changes.I would also like to know what the cancelation policy is for Fitness Evolution.  I was billed for 5 months after the payment was rejected before my membership was cancelled by Fitness Evolution.  I was billed an additional $10 each month ( on top of the $9.99) for a statement fee? Is that ethical considering the monthly gym fee was $9.99 per month?  I would like to see copies of the invoices that were sent to me since I only remember receiving one.I would also like to know why after almost 2 years this just shows up on my credit a couple of weeks ago. This whole billing issue should have been easily dealt with if Fitness Evolution had been available to respond to inquiries.

Our membership contract requires a 30 day cancellation notice. Any charges withing those 30 days, including monthly dues and yearly maintenance fee are due and payable. These charges are within the 30 day notice. Member is able to use the gym during those 30 days.

We are waiting for either the doctor's note or the signed refund form for the amount that has been approved.

Thank you so much for sending the receipt. According to the tracking for the certified mail it was postmarked on 5/23. Per the 30 day cancellation notice on your membership agreement, your final chargewould be 6/20/16. According to our records, the charge on 7/20 was decline and now waived in our system. Your account has been terminated and you will no longer be billed.I am sorry for the inconvenience and appreciate your patience while we took care of this matter on our end.

[redacted]
The member was informed by the corporate office in January that it was past her 5 day right to cancel. The member spoke with Wendy who also referred her to Heleneh from the PT department. If member can provide proof of her request to cancel within the 5 day grace period, the...

company can issue a refund.

I am making a formal request for Fitness Evolution to refund the unused portion of my gym membership from the date of termination.  A selective warning from JC (local gym manager) about using the an exterior portion of the motion cage while allowing other’s to use it does not justify (1) termination of my entire gym membership and (2) non-refund of my prepaid membership.  He is making this personal which is highly unprofessional and does not represent Fitness Evolution in a good light. It is unethical for them to keep the unused portion of my gym membership fees.  Fitness Evolution carries a pattern of not refunding customers as is evident in the on-line reviews. Thank you for your assistance. Best Regards,[redacted]

I am rejecting this response because I want $39 credit not one month of membership.  I understand what the contract says.  However, if you look at their advertising, from their website, you'll see that what they're claiming about the advertising not being false.  No where on their website does it say anything about you have to come in for more information. That too is false.  Take a look yourself at [redacted] or look at the screen shots I found.  There is not one single mention of the verbiage they are telling you they have.

I am rejecting this response because: 1) I want to see your associates trained...

to accept a written request as opposed to forcing the person to physically coming in. Twice we were told that the ONLY way to cancel was to come to the center. 2) The response did not address the fact that we had to pay for May when canceling on April 2. We were told "30 days", which to me meant May 2, not May 30. Last thing we were told was that "we don't pro-rate anything". I will accept this response once I am assured that training of your associates to accept a written request has taken place AND I receive a satisfactory explanation (more than 'it's our policy...') as to why we had to pay for 59 days instead of 30.Thank you,[redacted]

No record of Cancellation sent over from [redacted]’s. Member was transferred over with previous Balance of $855.29 from [redacted]’s, which is most likely why they never cancelled her agreement out. If she provides a copy of her cancellation to them, we may be able to settle the amount for $555.94 (if and...

only if it is dated prior to our takeover in Apr. of 2014.

I have been charged 19.99 by Fitness Evolution on April 18 although I was sent an email by them that the issue has been taken care of.Seems like they are asking me to pay $49 to downgrade after all this hassle.There is no such thing as paying $49 to downgrade that I have signed for.Should I file for another complaint?Thanks[redacted]

HI [redacted],I apologize that no one has gotten back to you. We show no record of cancellation request on the account. If you can please provide us proof of your cancellation request, we can issue a refund for any charges not valid. At this time, however, your account has been cancelled to avoid any...

further charges.

Mr. [redacted], our member services department promptly addressed your issue and provided a refund form. There is a process to refunds which often take longer when there are two weekends involved between communication. We look forward to resolving your disputed amount of $19.

Hi [redacted]. We are glad to consider this resolved. I verified your account has been closed and will not auto renew.

I have you signed up for a paid in full membership that was set up on a three month payment plan.  As the payment were not fulfilled the account was referred to collections for non payment in September 2014.  Once an account is set to collections it is automatically terminated.  We...

will not be able to issue a refund at this time.