Fitness Evolution

Consumer states: I have made multiple calls to this number but I have not received any response or calls back. I am being continued to be billed. I need someone to contact me to get this resolved. Please contact me at [redacted].

Hi [redacted], I didn't find record of your cancellation but have reached out to the manager to clarify. Please continue this thread so we can get this resolved for you.

I am rejecting this response because:Waiting till I see the refund.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and...

find that this resolution is satisfactory to me.
The reason I contacted you is because Fitness Evolution admitted their billing error to me 12/18/14 and then said they'd refund my $39 on 12/18/14.  It's been over 6 weeks and I still have not received my refund.  That's fantastic that it took them a week to respond to you saying they'd refund my money.  My concern is how long will this take?  I have a greivance with this company and I don't see how you are helping with situation.  Who do I contact to file a complaint towards Fitness Evolution so they don't continue stealing from people?[redacted]

This is case is currently under review.

I am rejecting this response because:I was not informed that a certified letter was required in order to cancel my membership, for which I had no contract for.  I am requesting a copy of the agreement that I signed in which this requirement is outlined.  In addition, the company needs to ensure that all of their employees are aware of this requirement so that when someone calls to cancel their membership that they can inform the member at that time that they need to submit their cancellation request by certified mail.
I am saddened to think that this business considers the practice of sending a customer's account to collections immediately an acceptable practice.  Had the company contacted me prior to sending my account to collections, we could have had a conversation at that time and I could have been notified of what they needed from me in order to cancel my membership.  I would have sent the company a certified letter that day and paid any outstanding costs at that time.  Instead, I am now forced to spend hours writing letters to multiple agencies in order to get this issue resolved.  I hope that this company will consider changing this practice and contact their customers at least one time prior to sending their accounts to collections.   A simple phone call could have resolved this entire matter.   
[redacted]

Hi [redacted]. It appears there are two accounts, one under [redacted], the other under [redacted]. One was cancelled and likely the reason for continued charges. Attached is a refund form for dues charged August-November. Please sign and return it to me and I will get your check expedited.

We understand Mr. [redacted] frustrations. Unfortunately, our records indicate that Mr. [redacted] dis sign a membership agreement. Also, we have record that we were in contact with Mr. [redacted] prior to the collections status but he refused to pay for the past due balance on his membership....

Please see the attached agreement.

I'm showing there is a signed termination request form filled out on 5/14, there will not be any further charges on the account and the membership has been terminated.

Hi,I am sorry that you received another call. We have notified them to remove your account. It may take a few weeks for them to remove you, but please be assured, they have been notified.Thank you.

As presented in the original response our documents show that the complainant's  rejection is based on a conversation with a staff member not on the signed documentation.  The actual wording of the cancellation procedure states that the cancellation must be in writing and that it takes effect 31 days after proper notice with the need for one more monthly dues and any other fees owed during the 31 days to be paid. Neither of the quotes in the rejection are stated on the signed agreement, a valid document reviewed yearly by the VA Attorney General for its authenticity and legality.

Attached is the account ledger that was sent to us during the conversion reflecting the charges and payment to the account.

I am rejecting this response because:Myself and several others feel we have been and continue to be harassed by Fitness Evolution. There is now a Stanislaus County District Attorney/fraud division open and active investigation into Fitness Evolution's practices. I have reviewed the copy and bill you provided through the Revdex.com. I have found several areas where you have violated the contract. February 2, 2015 was my 1st request to end our relationship and at that time a balance of $130 was owed. On February 26, 2015 [redacted] (your manager) called and stated she could not find the contract and was closing my account. I am willing to settle for $130. This proposal of settlement will require someone from Fitness Evolution to accept my in person payment and sign a paper stating that1- Fitness Evolution has received a final payment of $130 and has closed my account 2-Swift Funds Financial Services, any other collection agency, entity or person representing you will cease trying to collect on this bill/account.      3- Swift Funds Financial Services, Fitness Evolution, nor anyone else on your behalf has reported this to any credit reporting agency.Please let me know so I can proceed in resolving this matter to bring a final end to our relationship.[redacted]

Hello,We show that you came in and froze your membership in May for 3 months. We did not receive a call to extend the freeze until 8/15, after you had already been charged. As a courtesy, we can issue a refund for $33.98, which is all of the monthly dues. The rate guarantee fee gets charged even on...

a freeze, as it is an annual charge, and in your membership agreement. The account is currently frozen for another 3 months. Next charge is set to be 12/15/16. If you submit a doctor's note stating that you are unable to work out after 12/15/16, then we can freeze the membership longer without you having to come in again. If not, you will need to re-freeze the account prior to 12/15/16 or monthly dues will begin again.Please return the refund form with your Revdex.com response and we will get it processed.Thank you.

The member signed the agreement with childcare services and agreed to 30 day notice of  both. The charges are valid and the member must pay in order to cancel.  Childcare is a service that is offered to members. It requires a 30 day notice just like the membership.

I am rejecting this response because:Look I scheduled to cancel on both appointments. It is not my fault if the employees didnt do their job  correctly. I am not the only ones that have had these issues. I have attached other reviews of this place from their website. Plus I have seen several statuses on FB since I have had my problem with this place warning others not to sign up.  I have attached as many as I could but have several others. This is ridiculous with this many people saying the same exact situation happened to them and none of these people know eachother.

Fitness Evolution took over [redacted]s in April along with all of their members.  Your account was transferred over as an active account.  We did attempt to contact you in regards to a past due balance in July via email but did not hear back and also via pone but the number that was...

provided to us was disconnected.  We are unable to remove the charges on the account as they are valid.  If you terminated the membership with [redacted]s we would need the termination confirmation letter you received, so we may review it.

Hi,The company does not show any attempt to cancel membership until 12/11/15.  At that time, the member paid a balance that was due on the account, but not last month dues.  The member had Stopped Payment on 12/15 dues, which would have been last month. That was last payment charged on the...

account. The company has terminated the membership, with all balances on account cleared.

I am rejecting this response because:The Representative at the club stated  there would be no further charges at time of cancellation. I also did not have access for the rest of the month because they took my key card for entry.

As there is a 30 day notice to terminate any and all fees during that time need to be paid in order to cancel the membership.  The request was made on April 9th making the last month due in May.  There will not be a refund issued.  You have access to the facility through the month of...

May.