Fire Protection Specialists

Dear Janet, thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check #*** in the amount of $and will be mailed to you today via certified mailPlease feel free to let me know
if there is anything else I can do for youThank you.Regards, Sophie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, they contacted mew and there is no more problem
tyvm
*** ***

Dear ***,
thank you for writing meWould you please contact me at ###-###-#### or ***? I have requested a little investigation regarding your case, and sales team could not confirm to me that we have you as a customerI would need last digit of the card
that you have used, and the name on the card if it was different than yoursThank youRegards, Sophie S***

Dear ***,thank you for writing meI have read your complaint and left you a messagePlease allow me to use this opportunity to express my regret regarding your experience with Yoda CareTech Matrix is a parent company to Yoda Care, and as such we are not directly involved with customers,
but I am here for you to assist you any way I can, in order for you to receive your refundFeel free to call me at ###-###-#### I will be more than glad to talk to you and help youRegards, Sophie S***

At this time, I have been contacted
directly by Tech Matrix Infosolutions Inc regarding complaint ID ***, however my complaint has NOT been resolved because:
The company called our house yesterday evening and offered to wire us $ My wife said we lost $1,and the person said "oh yes, there's another $we owe you My wife wanted him to talk with me because she didn't know anything about wiring money She asked him to call me at work and then call her back in 1/an hour to let her know what happened He said he would make those calls but he didn't He also told my wife he'd call me at 8:AM this morning at our house He hasn't called all dayHe wouldn't leave a phone number with my wife This is where things sit as of 5:PM 2/**/ Your AnsThewer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,thank you for writing meMy name is Sophie S***, and I am a new manager at Tech Matrix, parent company of Yoda CarePlease allow me to use this opportunity to express my regret regarding your experience with Yoda CareI am really not sure why would they tell you that it would
be needed days in order for software to be effective, and with that made you uncomfortableSince that is the case, I have issued a full refund to you in form of a check # *** $ 202.49, and it will be mailed via certified mailPlease let me know if there is anything else I can do for youFeel free to call me at ###-###-#### as well. Regards, Sophie

As per the desired settlement of the customer, we have processed a full refund of $with the refund confirmation #***We regret if there was any inconvenience brought to the customer by ***We would also like to take this as an opportunity to assure that we really work hard
to resolve customers' issues and we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Regards,***

Dear ***,
thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check #*** in the amount of $and will be mailed to you via certified mailRegards, Sophie

As per the desired settlement of the customer, we have processed the refund of rest of $with the refund confirmation #*** completing the full refund on the customer's account with us.Earlier we have already processed the refund of $with the refund confirmation #***
on *** of May 2015.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I HAVE RECEIVED A FULL REFUND AND EXPECT NO MORE FROM THE COMPANY IN QUESTIONHOWEVER, I do not accept their written response regarding their goodwill and business practicesThe complaints filed with the Revdex.com show a pattern of activity that is similar to what I experienced with them, and this is not acceptableSo I consider the case closed, but the response from the company inadequate. Thank you for your attention to this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Same story as everyone elseNow my $laptop is toastLost all the family vacation pictures from our trips out west

Dear ***,
thank you very much for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check #*** $and will be mailed to you on Monday 11.**via certified mailRegards,
Sophie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I haven't been refunded the $yetI would like a refund of $credited to my credit card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer was contacted Voice mail was left asking him to contact us to discuss his service issue

Dear ***,thank you for writing mePlease allow me to express my regret regarding your experienceOf course you are entitled to a full refund, and I have issued you a check #*** in the amount of $I am not sure what are you using in order to access internet, but be it ***
*** *** *** ** *** ***, each of them have settings where you can block pop-upsPlease feel free to call me at ###-###-#### I will be more than happy to assist you with this anyway I canPlease feel free to contact me if you need anything elseRegards, Sophie

Please see below the refund issued to this customer
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Transaction *** has been successfully ACCEPTED by the system.
Below is a summary:
Transaction ID: ***
Payment Method: ***
Amount: USD (200.00)
Customer Name: *** * ***
*** ***
###-###-####

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Today is 10/*/and I have not received the check for $from this company yet
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received a refund check from Tech Matrix in the amount of $but I am holding it until this situation is resolvedThe original billing was not by Tech Matrix but rather by My Tech Bays to my *** credit card in the amount of $300.00.3. I don't know what the relationship of Tech Matrix is to My Tech BaysWhy is Tech Matrix offering a refund on a billing by My Tech Bays? The amount of the refund does not match the original billingThe *** charge of $by My Tech Bays is being contested by me and I want to hear from the bank which is carrying my *** account regarding the results of their research on the matter before proceeding further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***