Fire Protection Specialists

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have We always ensure to help the customer anytime they need helpOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyAs per our findings, the customer registered with us for two years of support on a one time payment of $We helped the customer resolve all his issues and the customer gave us permission to close the case as resolvedNext day, the customer called us again and asked for a refundThe customer, however, agreed to make a one time payment of $as we have helped the customer resolve all his issuesSince we have not charged the customer's account by that time, we voided the entire payment and charged only $69.99.The customer, however, called us again on [redacted] of March and asked refund of $alsoIn order to please the customer, we have even refunded $to his account with the refund confirmation # [redacted] .We have tried contacting the customer in this regard, however, the customer was not availableWe wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customersWe would also like to mention that we really work hard to resolve all our customers' issues and we always represent us as a third party independent technical support provider We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customerRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help with this matterImpressively quick response to my concerns and satisfactory resolution of them Sincerely, [redacted]

A pop up on your computer screen says you need to call a number to repair the security This is a scam They take control of your screen and pretend to show you fake problems Then they ask for hundreds of dollars to fix it and take your personal information and your credit card number It is all a scam to get your money, and who knows what else they steal while they are in there I closed my credit card right away, changed all my passwords and put a fraud alert on my credit bureau accounts But, here is the worst part (so far): they keep calling me I would like the calls to stop, and I would like to be assured that my identity has not been stolen

Dear ***, thank you for writing meUnfortunately I think there is some confusion hereYou are not our customer, I have checked our records and we do not have you on file, nor do we at Tech Matrix Info Solutions ever ask our customers to pay via [redacted] ***Our customer pay us exclusively via credit card, or check mailed to our main office here in New YorkI am wishing you all the bestSophie

As per the desired settlement of the customer, we have processed a full refund of $219.98 with the refund confirmation # [redacted] on [redacted] of August 2015. It will take 5-7 business days to reflect the money in customer's account from the date of processing.We have tried calling the... customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

As per the desired settlement of the customer, we have processed a full refund of $with the refund confirmation # [redacted] The amount should be credited within 5-business days to the customer's account.We have also tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Dear [redacted] , thank you very much for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you via check # ***, with the amount of $ 314.49, and will be mailed to you via certified mail Please let me know of there is anything else I can do for youRegards, [redacted]

[redacted] ,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund id issued to you in the amount of $392.98, and your refund confirmation # is [redacted] Please let me know if there is anything else I can do for you Thank youRegards, Sophie

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,
thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceI have spoken to sales department and they have informed that you sales was from yesterday, and they did not yet charged, they have just obtained an authorization
to charge youBut open my request that authorization was voided, and there will be no charge on your accountYou may see this charge pending for a few days on you side, but this will be removed by your card providerPlease let me know if there is anything else I can do for youRegards, Sophie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Der Manager:You are either naïve or coy. *** *** is the one calling me constantly telling me they are my computer tech support. Since I live in North Carolina I have filed a complaint with the NC Justice Depton ***/Tech Matrix business practices and violation of state and federal "DO NOT CALL" laws. I am following that up with the U.SJustice Deptcomplaint. Trying to get around the DO NOT CALL laws with your practices is not acceptable Oddly enough, since filing this complaint, the calls have stopped. Of course, you wouldn't know anything about that either, RIGHT?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] NO
First of all, you did call, but YOU DID 'NT STAY ON THE LINE, YOU ASKED FOR ME BUT DIDNT RESPOND TO MY ANSWER, NOR DID YOU IDENTIFY YOURSELVESI KNEW YOUR PHONE #
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

As per the desired settlement of the customer, we have processed a complete refund for an amount of $with the refund confirmation #*** on her account with us on *** of April 2015.We have also tried contacting the customer in this regard, however, the customer was not
availableWe wish if the customer would have been available, we would have got an opportunity to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customersWe always ensure to help the customer anytime they need helpOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We would also like to mention that we really work hard to resolve all our customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

As per the desired settlement, a full refund of $has been processed with the transaction ID "***"It will take 5-business days to reflect the money in customer's account.We wish if the customer would have allowed us to contact and clarify any doubts he may have on us being
legitimate, as we are a legitimate company and we aim to provide the best services to all our customers.Regards,***

As per the desired settlement of the customer, we have processed a full refund on his account with us and have issued a check for $with the check #*** to the customerThe check should reach the customer within 3-business days.We have also tried contacting the customer
in this regard, however, the customer was not availableWe wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us.At this point, we would also like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segmentRegards,YodaCare

Dear ***, thank you for writing mePlease allow me to express my regret regarding your experienceA full refund is issued to you in form of a check #*** in the amount of $and it will be mailed to you via certified mail. Please understand that I am
not able to returned your credit directly on your card, since her in main office, we have do not have means to charge the card nor issue a credit on the cardPlease let me know if there is anything else I can do for youRegards, Sophie

Revdex.com:
The business made contact this morning (Sept *), an offer to refund part of the bill has been madeI can not say things have been
resolved satisfactory until I actually receive the check
At least they have made contact and made an offer that is an attempt to resolve things
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,
thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceHowever, our technicians are not Microsoft technicians, they are Microsoft certified, which means one is certified to repair Microsoft productsA full refund is
issued to you in form of a check # *** and will be mailed to you via certified mailRegards, Sophie

As per the desired settlement of the customer, we have processed a full refund and have issued a check on 07.**for $with the check #*** to the customerThe check should have already reached the customer by now.We have tried calling the customer in this regard to clarify any
doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyRegards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]To whom it May Concern:I did respond to this complaint on 7/**/2015. Stating that I did not receive the refund from yoda care. I do not want this case closed. In fact if I can take legal action against this company I would like to do so.If you could help in this process. Or guide me through any other further action that can be taken against this company it would be greatly appreciated. This company has to be stopped. I did receive a telephone call from Yoda Care last week stating that they would send me a certified check for refund of the amount of $+ the returned check fee from the previous check that I received from themI have NOT received the certified check. This is getting quite ridiculous. This company is VERY FRAUDULANT!!! Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***