Fire Protection Specialists

As per our findings, we never charged the customer. The moment the customer showed inability to pay the amount, we immediately removed the charge and all her details were also removed from our system. Since then no one has tried contacting the customer from our end.We are a legitimate...

company and we always aim to provide the best services to all our customers in this segment. We would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you so much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. You are absolutely entitled to your refund, and a check # [redacted] in the amount of $268.48 is issued to you, and it will be mailed today via certified mail....

Please let me know if there is anything else I can do for you. Thank you. Sophie.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not yet received the full refund that was promised (check number and amount included from original email response below).  I have expressed to this company multiple times that I wanted all association with TechMatrix Info Solutions, Yoda Care, and any other affiliates fully terminated.  I have also expressed that I wanted a full-refund as well as utter revocation of any and all agreements and services that may have been added to the original invoice as a result of my consent as it was given under false pretenses.  Upon receipt of the full refund and notice that my name and all personal associations to this company have been obliterated, I will consider this complaint resolved.  Thank you so much for all of your help and I will continue to update Revdex.com as I am updated.  No attempts to call or email me as of 11/*/15 have been made (even then they were generic email statements I responded to promptly). 

"Dear [redacted], thank you for writing me, please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check # [redacted] in the amount of $215.99 and will be emailed to you via certified mail. Regards, Sophie. "
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience with [redacted]. Tech Matrix is a parent company to [redacted] and a full refund is issued to you in form of a check #[redacted] in the amount of $103.00, and it will be mailed to you via certified...

mail on Monday 09.**.2015. Please  feel free to contact me if there is anything else you may need. My name is Sophie S[redacted] and I am a manager at Tech Matrix. My direct email is [redacted] Regards Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Received  the following by email.
I went and signed for the letter yesterday. Deposited check. Thanks a lot. Told my wife it's suspicious that they'll refund so fast. To me they know they were in the wrong and hope people won't complain and keep the money but if they do they refund cause they know they were in the wrong. Thanks a lot for helping us. Really appreciate it.
Sincerely,
[redacted]

[redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund id issued to you in the amount of $392.98, and your refund confirmation # is [redacted]. Please let me know if there is anything else I can do for you....

Thank you. Regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will contact you if I have not received the refund in the next 5-6 business days.A representative from this company contacted me again this morning to say someone was trying to access my bank account and they wanted to get in and fix the computer that I am on now.  I tried explaining that I requested a refund and sent in a complaint and they disconnected the call.
I don't trust this company anymore.  Their exact words were "On the computer you are on right now".  Not "your computer"Thank you
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]
 
This is to inform you that my case #[redacted] has been resolved. I contacted Tech Matrix on 10/**/2015, spoke to Karen. Was  told refund would be credited. On 10/**/2015 I received a call from Sophie S[redacted] with a conformation #. . I checked my credit card daily and finally it was credited to my account for the full amount refund on 10/**/2015. This issue is resolved and you may consider it closed.  Thank you for your services. Have a wonderful day!
Sincerely,
[redacted]

Dear [redacted], 
thank you for writing me. Unfortunately I think there is some confusion here. You are not our customer, I have checked our records and we do not have you on file, nor do we at Tech Matrix Info Solutions ever ask our customers to pay via [redacted]. Our customer pay us...

exclusively via credit card, or check mailed to our main office here in New York. I am wishing you all the best. Sophie.

I was scammed also. Don't believe any thing say!!!

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],thank you for writing me. My name is Sophie S[redacted], and I am a new manager at Tech Matrix, parent company of [redacted]. Please allow me to express my deepest regret regarding your experience. I took my time to investigate in order to see what happened, and first of all [redacted]...

service is inbound only service. They do not have ability to make phone calls only to receive them. I am not sure at this point, who is calling you. But I am sure no one from Tech Matrix or [redacted] is calling you. But please feel free to contact me at ###-###-#### I would really like to see what we can do in order for this calls to stop. I am deeply sorry for your health issues regarding this calls. There is no reason, why you should be called so many times. If I would know phone numbers from where this calls are coming to you, that would certainly help to investigate further. I am wishing you all the best, and looking forward to speak with you. With deepest regards, Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]