Fire Protection Specialists

We from Tech matrix, parent company of YodaCare are issuing a $169.00 refund ck#[redacted]. Yoda Care will respond separately to this claim, since they had a direct contact with this customer. Thank you.

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have.  We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure...

anycustomer who don’t wish to stay with us may leave us on a good note with their money refunded immediately.As per our findings, we never charged the customer. The moment the customer called us asking for refund, we immediately voided the transaction before the amount could have settled under her card account. For the reference, the authorization code for the voided transaction is [redacted]. We have also tried contacting the customer on this, however, the customer is not available. We wish if the customer would have been available to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Regards,[redacted]

Dear [redacted],
thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refunds is issued to you in form of the check #[redacted] in the amount of $215.99 and it will be mailed to you via certified mail. To erase unwanted software,...

please click in left bottom corner START > CONTROL PANEL > DELETE PROGRAMS, and than chose which program/software you would like to delete it. Thank you. Regards, Sophie.

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

”As per the desired settlement of the customer, a full refund of $427.05 has been
processed with the transaction ID "[redacted] and [redacted]". It will take 5-7 business days to
reflect the money in customer's account.We wish if the customer would have
allowed us to contact and clarify any doubts...

she may have on us being
legitimate, as we are a legitimate company and we always aim to provide the best
services to all our customers.”We would also like to take this as an opportunity
to assure that we really work hard to resolve customers' issues and we always
represent us as a third party independent technical support provider. We always
ensure that any customer who is registering with us have a complete clarity on
us being an independent company and not affiliated to any other software or
hardware manufacturer, before they register with
us.” Regards,YodaCare

”As per the desired settlement of the customer, a full refund of $334.99 has been
processed with the refund confirmation #[redacted]. It will take 5-7 business days to
reflect the money in customer's account.We wish if the customer would have
allowed us to contact and clarify...

any doubts she may have on us being
legitimate, as we are a legitimate company and we always aim to provide the best
services to all our customers.”We would also like to take this as an opportunity
to assure that we really work hard to resolve customers' issues and we always
represent us as a third party independent technical support provider. We always
ensure that any customer who is registering with us have a complete clarity on
us being an independent company and not affiliated to any other software or
hardware manufacturer, before they register with us.”Regards,[redacted]

”As per the desired settlement of the customer, a full refund of $80 has been processed with the transaction ID "[redacted]". It will take 5-7 business days to reflect the money in customer's account.We wish if the customer would have allowed us to contact and clarify any doubts she may have...

on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers.”We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.” Regards,YodaCare

The customer has been contacted.  Awaiting a call back to discuss the issue in detail.  Concern is being forward to upper management team for resolution.

A pop up on your computer screen says you need to call a number to repair the security. This is a scam. They take control of your screen and pretend to show you fake problems. Then they ask for hundreds of dollars to fix it and take your personal information and your credit card number. It is all a scam to get your money, and who knows what else they steal while they are in there. I closed my credit card right away, changed all my passwords and put a fraud alert on my credit bureau accounts. But, here is the worst part (so far): they keep calling me. I would like the calls to stop, and I would like to be assured that my identity has not been stolen.

Dear [redacted], credit to your card is not available from the main office because here we do not have ability to charge credit card nor to issue refund to it. We do not have contact with customers on a daily basis from here nor do we provide any kind of service from the main office. This is strictly administration office. I have offered you a refund, immediately, as soon as you wrote me, because I am well aware if you are writing me via Revdex.com, customer serve department did not serve you properly. Please try to understand that I am not working here against you, but for you. No one ever complained that a refund via check from the main office had any issues. Please let me know your decision. If you  are further refusing offered refund than I cannot help you further. The whole point of main office answering these complaints it, to make things right what customer service did wrong. I am trying to do right thing by you, if you would only let me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

”As per the desired settlement of the customer, a full refund of $369.99 has been processed with the Refund Confirmation # "[redacted]". It will take 5-7 business days to reflect the money in customer's account. We wish if the customer would have allowed us to contact and clarify any doubts she may...

have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. ”We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.”Regards,YodaCare

Just had this experience with this company, pop up on my computer, give a phone # for repair, called and got "technician", then saw that this was probably a scam for money but by then they had gotten in to my computer. Have changed my password on the computer and will change other passwords and do credit card notifications. This came up through a link I clicked from [redacted] to an article about something else entirely….BEWARE! Now I'm very nervous. Have put my firewall back on and done everything I know to re-establish security and will probably call a computer expert I personally know tomorrow to see what else I may need to do. Bad stuf!

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $429.98 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have tried calling the customer in this regard to clarify any...

doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Our records show that the customer already cashed our check #[redacted] in the amount of $59.98 on 07.**.2015. Please see attachment. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We at Tech Matrix are issuing immediately a full refund to the customer in the form of a check #[redacted] in the amount of $269.99. Yoda Care will respond separately regarding other customer's concern, since they interacted with the customer directly. Thank you.

Our office does not understand why the customer is not returning our calls to resolve this issue.  Upon the original complaint we spoke directly to him on this issue.  We have emailed him and received response from him.  Message dated August [redacted] from customer has ALL of our contact information.  The customer was contacted again, minutes to us responding to the last message from the Revdex.com and we have not heard from him.  The customer was contacted again and a voice mail was left again.  We ask that the customer please contact us directly to resolve this matter.

As per the desired settlement, we are sending a refund check to the customer on to her billing address that should reach her soon.Regards,YodaCare Customer Service Team