Fire Protection Specialists

We do not do the business with the bank that processed her payment. We have issued a check to the customer, however, the customer has refused it.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

An employee of Yoda Care did contact me on July **, 2014.  Although I gave the employee a detailed description of the earlier upsetting experience I had with his company, I still was not able to understand why the Yoda Care employee that I dealt with at an earlier date had passed himself off as someone from the reputable company that I thought I was originally dealing with that day.  I still maintain that I was scammed into giving my debit card information because the Yoda Care employee told me that I had a problem with my drivers and that I needed to pay approximately $480 to have him fix it.  When I said I was going to hang up, he said my pc would probably crash and it would cost even more to be fixed.  I did eventually hang up, and the employee got very annoyed with me, and told me never to waste his time again.  As it turned out, there was nothing wrong with my pc or my drivers, and when I eventually reconnected with the reputable company that I started with, the installation of the new software was taken care of quickly and efficiently - without any so called issues with my drivers!
When I spoke with the employee of Yoda Care on July [redacted], he asked me if any charges had been made to my card that I needed to be reimbursed for.  I told him "no" - that was not a problem, and there was nothing else that I needed him to do.  It's true that I didn't want or need him to do anything else, but I'm sure that the only reason he called me was to gloss over the terrible experience that I had with his company.  If I hadn't hung up on the day I had the problem with the Yoda Care technician, I think I would have been scammed out of almost $500.  What upsets me the most is that the tech kept telling me he was a representative of (AVG) - the reputable company I was dealing with before we got cut off. 
As far as Yoda Care is concerned, I told them that my complaint against them is closed - and that's fine with me.  I mainly want other people to be aware of what the company did to me.  It was an awful experience, and took up about six hours of my time on the day it happened.  I also want to say that under no circumstances do I want anyone from Yoda Care to contact me again.  They have taken up enough of my time. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by Tech Matrix Infosolutions Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I haven't heard from them. I assume they are too busy ripping off people.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help with this matter. Impressively quick response to my concerns and satisfactory resolution of them.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am now waiting for the check of $401.98 which Sophie from the Company mentioned to be mailed via certified mail.
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $415.00 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days. At this point, we would also like to mention that we really work...

hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. An issue may re-occur, however, it absolutely has nothing to do with our software and we always encourage all our customers to let us know in case an issue re-occurs, so that we can look into it to help resolve it completely. An issue may re-occur due to several other reasons as well.Regards,[redacted]

As per the desired settlement of the customer, we have processed a complete refund under his account with us and have issued a check with the check#[redacted] that should reach him within 3-5 business days.We have also tried calling the customer in this regard multiple times, however, every...

time we reached voicemail. We, therefore, request the customer to call us anytime he want us to help him uninstall any unwanted software from his computer.We would also like to mention that we really work hard to resolve all our customers' issues. We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We also ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization for the payment from the customer. Regards,YodaCare

As per the desired settlement of the customer, we have tried refunding the amount to the customer’s account, however, due to some technical reasons, it did not go through successfully in all our attempts. We have, therefore, issued a check for the disputed amount with the check #[redacted] that should...

reach the customer within 3 to 5 business days.We have also tried contacting the customer in this regard, however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would also like to mention that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Dear [redacted],thank you very much for answering my phone call. It was a pleasure to talk to you. As per our conversation, I will not dispute your charge-back, and I am sending additional check #[redacted] in the amount of $175.49 to you via certified mail today, in order for you to fix your computer at...

your place of of preference. If the amount of repair exceeds $175.49 we have agreed that you will forward me your invoice so I can honor the rest of that cost. Please feel to contact me at ###-###-#### or [redacted]My working hours are from 10am -6pm, eastern time, and I am here for you. Regards, Sophie S[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]   I do not want a check because I feel it might bounce and I don't trust them. I would like the full amount of $256.49 credited back onto my credit card.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. Please allow me this opportunity to express my regret regarding your experience with Yoda Care. I have issued a full refund to you in form of a check #[redacted] $188.99, and this check will be mail via certified mail. Please let me know if there is anything...

else I can do for you. Regards, Sophie.

I was very nervous dealing with these people. Foreign accents and all. My computer froze and stated there was a Trojan virus present. Called the number and spent 160.00 and two hours to clean up my computer. Now after reading reviews, I am really upset. Do I have any recourse at this point?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have sent a certified check to this customer on 08.**.2015. We have also notified via email this customer that the check is issued and that is mailed to him. The same attachment that is attached here was emailed to this customer. Thank you.

As per the desired settlement of the customer, we have processed a full refund of $269.99 with the refund confirmation number [redacted]. It will take a maximum of 5-7 business days to reflect the money in customer's account.We have tried calling the customer in this regard to clarify any...

doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

On Dec. [redacted], 2015 , I was on my computer. My screen went blank then 0's and 1's started rolling across the screen. A message popped up and said my computer was infected and to call this number for Microsoft technicians. I tried to turn off my computer and could not. I panicked and called the...

number listed.The next day, I received a call from the technician who demanded an additional $ 500 to be sent to him in New Delhi India. I then realized I had been scammed. I called the [redacted] company and started a  dispute  claim which is still ongoing. Attempts to resolve the situation have been rejected by Tech Matrix Solutions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the refund is sent since this is the 4th time it was to happen, and the matter will be resolved when the refund check clears my account.  Your office will be notified when this matter has been completed.
Sincerely,
[redacted]

Dear [redacted],Thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check #[redacted] in the amount of $269.99, and it will be mailed to you today via certified mail. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $242.99 with the check [redacted] to the customer. The check should reach the customer within 5-7 business days.
We have also tried calling the customer in this regard to...

clarify any doubts he may have on us being legitimate and regarding $69.99 charge, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.
We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.
We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. In this case, we have helped the customer resolve all his issues and the customer has given us resolution confirmation and permission to close the case as resolved.
Regards,YodaCare</