Fire Protection Specialists

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 I see the credit is now posted to my credit card.  I hope this is the end of this matter. I appreciate your help!Thank you so much.
Sincerely,
[redacted]

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. If there is any issue with you getting your funds back through your bank, please feel free to contact me, I would be more than happy to issue you a refund....

[redacted].

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in for of a check # [redacted] in the amount of $432.89 and will be mailed to you today via certified mail. To remove program, please go in...

start > control panel > remove programs, and than choose which program you wish to remove. Please let me know if there is anything else I can do for you? Thank you. Regards, Sophie.

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as soon as I receive my refund on my credit card.
Sincerely,
[redacted]

Dear Mr. Broner,thank you for writing me. I have read your complaint, and please allow me this opportunity to express my regret regarding your experience with Yoda Care. A full refund is issued to you in for of a check # [redacted] with the amount of $159.99 and will be mailed to you today via...

certified mail. Please feel free to contact me any time. My phone is ###-###-####. Thank you.Regards, Sophie S[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
I think there is a misunderstanding here on your part. This is what I wrote you last time:
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This message originally read on 11/**/2015Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. If you would like a full refund, I am more than glad to issue it to you. If you already contacted Discover card, than this process first needs to be followed. In any case, I am here for you, feel free to contact me any time at [redacted] I will be more than happy to assist you with your refund. If you are not successful in obtaining your refund via [redacted], again please contact me, I will be issuing you a full refund. Just please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mail. Regards, Sophie.  
===
And I am not sure if you understand how the process of disputing a charge really goes. You say you are concerned that your refund will not be issued. Did you read clearly what I wrote to you? Where in my message to you did I say that I will not help you?
In your first message you were not clear if you started a dispute process with your card provider, and therefore I asked you that. Now you are saying that you did. Therefore, a refund cannot be issued on top of an open dispute. I hope that you are able to understand that. We have to first respond on letter that will be coming in mail from Discover, and that process will take few weeks. If the card provider decides to your benefit you will be getting you money back. If they decide in our benefit, we will be getting money back. I hope that they have made that clear to you. Result of a charge dispute does not means automatically fund back to your account. Card provider will put funds on your account temporary while dispute is taking place, but that does not mean that it will stay so. But refund is 100% sure, and if you just asked me directly for your refund, a check would be in the mail to you long time ago.
And I even wrote to you, that if Discover decides against you, I am still willing to, and will give you a full refund. So would you please explain to me what in my first response to you made you think that I am not willing to help you? Sophie.

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This is simply not true, I have exchanged many emails last week with [redacted], and a refund confirmation # for the credit in question was provided to him. I am pasting our correspondence for the record.
[redacted]
[redacted],Even if your
card is cancelled refund is still possible because you do have a same account
number with your provider. I have just
received confirmation that refund to your card was successful. I am forwarding
you this info. Please consider that refund was just issued, so it will take few
days to appear on your account back. Refund
Confirmation #: [redacted]Payment Method: [redacted]Amount: USD
[redacted]Customer Name: [redacted]Regards,Sophie S[redacted]Office Manager[redacted] * [redacted]-----Original
Message-----[redacted] 
[redacted] "Sophie S[redacted] wrote:>Dear [redacted],> >I finally
got the word from them that they have found you in their >system. I am
forwarding all the info to you and I have requested a full >and
immediate refund to you, on your card.>I am
expecting this to be executed today. > >Account ID:
[redacted]>Customer
Name: [redacted]>Phone:
[redacted]>Address: [redacted]
[redacted]
[redacted]>Amount:
$629.99>Card Type:
[redacted]>Last 4
digit: x7105>Name on the
card: Bob G P[redacted]> >Regards,>Sophie S[redacted]>Office
Manager> >[redacted]>Office:
###-###-#### | Fax: ###-###-#### Website | LinkedIn> >-----Original
Message----->[redacted]> >Ms. S[redacted]:> >[redacted]
[redacted]
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[redacted]
[redacted]
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[redacted]
[redacted]
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As per the desired settlement of the customer, we have processed a full refund of $171.98 with the refund confirmation #[redacted]. The amount should be credited within 5-7 business days to the customer's account.We have also tried calling the customer in this regard to clarify any...

doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

I had the exact same experience as Peggy W. After consulting with a family member more computer savvy than me, I discovered this was a scam. I uninstalled everything (I hope) that they put on my computer, then called my credit card company to put a hold on the $275.98 charge.
After a 3-way call between me, the credit card company, and Tech Matrix, I was told I SHOULD get a full refund.
The bottom line is, if you get that blue screen with an error code and phone number to call, JUST TURN OFF YOUR COMPUTER!

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].  Attached are 2 emails that the company sent me promising a $190 refund but they have not followed through and have not...

given me the refund. Sincerely,[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $269.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days. We have also tried calling the customer in this regard to clarify any...

doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Dear [redacted],
thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $369.99 and it will be mailed to you via certified mail. Please let me know if...

there is anything else I can do for you. Regards, Sophie.

As per the desired settlement of the customer, we have processed a full refund on the customer's account and have issued a check with the check#[redacted] to the customer, that should reach the customer within 3-5 business days.We have also tried contacting the customer in this regard,...

however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers in this class. At this point, we would also like to mention that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] who clearly represents us as an independent third party technical support provider before taking verbal authorization for the payment from the customer. Regards,[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $150 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have tried calling the customer in this regard to clarify any doubts she...

may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales VerificationOfficer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the complaint of the customer, we have performed a deep check on this case as this is not the kind of experience we want our customers to have. We have found that the customer has registered with us for the support and wanted us to help him resolve issues on his computer. As per...

our records, we have helped the customer resolve all issues on his computer and the customer has given us permission to close the case as resolved. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Also, the customer's card was never charged and upon receiving this complaint, in order to further please the customer, we have even removed pending charges from his account.We would like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. We have also tried contacting the customer in this regard to help him clarify any doubts he may have on us being a legitimate company, however, unfortunately, the customer was not available.Regards,[redacted]