Fire Protection Specialists

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted]Sincerely,[redacted] And [redacted]

I feel this company misrepresented what the were selling. and that it is a scam. I would like my money back. $499.99. I really though I was buying Advanced tech Support which is a program that really like. they even put a Teck Support shortcut on my computer

We from tech Matrix are issuing a full refund to this customer: check # [redacted] $256.49.[redacted] will respond separately, since they are the fund that had a direct contact with this customer. Thank you.

On July [redacted], 2015 a message popped up on a full screen saying that my computer has been infected by a virus and that they were from Microsoft, and I shouldn't use my computer for online banking or anything else! I tried to exit the page at their request and it wouldn't let me preform that task. I then let them into my computer (thinking they were from Microsoft), and they preformed a check and said that it needed work. They transferred me to another person who put up a screen listing what the services cost. The person did a high pressure sales on me and preformed the service. They then asked for my credit card number, it was declined. They had me call my credit card company while they waited on my other phone for an answer, this happened 2 times more. They then asked me to call the credit card company again to find out why and they would call me back in an hour. The employee at the credit card company said there had been fraud alert activated on my card, and that they would lift it but it had to be at my request. When I asked why she said she would check and to hold, upon returning she told me that there had been a scam reported about this company prior to my transaction, and what did I want to do. Thank God my brain kicked in and I told them not to allow a transaction by them. They turned my card back on, and I was told they will give up after awhile of trying to collect. They have contacted me twice since. My problem now is that they installed this, want $870.00, and can they gain access into my computer without my knowledge and destroy my machine! They have not physically billed me! Please help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Discover has closed their case and the matter has not been resolved.  Tech Matrix Solution, Inc. had agreed to reimburse me once the Discover process was complete.
 Sincerely,
[redacted]

As per the desired settlement of the customer, a full refund of $399.99 is already processed with the refund confirmation #
line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-color: #ffffff;">[redacted] on [redacted] of August 2015 and the amount should be reflecting under customer's account within 5-7 business days from the date it was processed i.e., [redacted] of August 2015.We have also tried calling the customer in this regard to clarify any doubt she may have on us as we are a legitimate company and we really work hard to please our customers, however, the customer was not available.Regards,YodaCare

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have.  We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure...

any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. As per our findings, the customer registered with us for two years of support on a one time payment of $349.99. We helped the customer resolve all his issues and the customer gave us permission to close the case as resolved. Next day, the customer called us again and asked for a refund. The customer, however, agreed to make a one time payment of $69.99 as we have helped the customer resolve all his issues. Since we have not charged the customer's account by that time, we voided the entire payment and charged only $69.99.The customer, however, called us again on [redacted] of March 2015 and asked refund of $69.99 also. In order to please the customer, we have even refunded $69.99 to his account with the refund confirmation #[redacted].We have tried contacting the customer in this regard, however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would also like to mention that we really work hard to resolve all our customers' issues and we always represent us as a third party independent technical support provider.  We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer. Regards,[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $159.99 with the check #[redacted] to the customer. The check should reach the customer within 5-7 business days.We have also tried calling the customer in this regard to clarify any...

doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the desired settlement proposed by the customer, we have processed a complete refund under her account and we have also sent her the refund confirmation email as a response to the complaint letter received.Regards,[redacted]

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $430.00 with the check #2486 to the customer. The check should reach the customer within 5-7 business days.We have also tried calling the customer in this regard to clarify any...

doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

These people are nasty and, I believe, dangerous!!! I am going to get to the bottom of their very suspicious operation.

Dear [redacted],as we have just spoke on the phone, we came to conclusion that Yoda Care did not charge you as of this moment. Feel free to contact me, if you see any charges from them, I will gladly issue you a full refund. Have a great day. Sophie.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:
 
Sorry for the late response I do not  get on my computer anymore do to this issue to check my emails. No my complaint has not been resolved. I have not heard from Tech Matrix regarding my issue, nor have I contacted them since the last time I spoke with them was such a painful headache. All I want them to do is fix my issue and be done with them. I do not care to do further business with them, because I do not trust them at all. 
 
Thank you,
 
[redacted]
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per the desired settlement of the customer, check [redacted] in the amount of $134.99 is issued and mailed to the customer towards a refund on her account with us.”As per the desired settlement of the customer, a full refund of $80 has been
processed with the transaction ID "[redacted]". It...

will take 5-7 business days to
reflect the money in customer's account.We wish if the customer would have
allowed us to contact and clarify any doubts she may have on us being
legitimate, as we are a legitimate company and we always aim to provide the best
services to all our customers.”We would also like to take this as an opportunity
to assure that we really work hard to resolve customers' issues and we always
represent us as a third party independent technical support provider. We always
ensure that any customer who is registering with us have a complete clarity on
us being an independent company and not affiliated to any other software or
hardware manufacturer, before they register with
us.” Regards,YodaCare

On September **, 2015 I had a pop up on my computer. I did not realize it was a pop-up and thought it really was a warning from [redacted]. I have a [redacted] because I kept getting viruses on my PC and haven't had any since 2009. I was not able to get out of the screen, it kept warning me of all the viruses my computer had and that closing the screen may wipe out my computer. I called the number and was told I had to let the operator scan my computer to check for viruses and if I had any he could send me to a third party business to remove them and offer me security. I asked if he worked with [redacted] and the operator said [redacted]. When I saw my son two days later he went to the [redacted] and asked if this was through [redacted] and was told "Absolutely Not". I immediately called Tech Matrix and told them I wanted to cancel. My reason was that I had no faith in their company because they had lied to get my business. I was promised on September **, 2015 that I would receive a refund, minus $69.99, in 2-3 business days. I called around October [redacted] to check on the refund and was told again it would be 2-3 business days. I told them that if it wasn't in my account in that time, my bank would recoup the total amount. On October ** I initiated a recovery through my bank. Never trust a liar.

The customer was contacted and a full refund will be issued to the customer.  We are taking steps internally to review our processes in hopes of eliminating the problem.