Fire Protection Specialists

This company is a SCAM!!! Tried numerous times to get my refund Several "telephone people" informed me it was in their accounting dept; I requested email confirmation of our conversation - NADA! After calling daily to find out status and letting them know they are scammers - their phone number has been disconnected I was milked out of $269!! Stupid me!

Dear ***,thank you for writing mePlease allow me to express my regret regarding your experience with [redacted] ***Tech Matrix is a parent company to [redacted] and a full refund is issued to you in form of a check # [redacted] in the amount of $103.00, and it will be mailed to you via certified mail on Monday 09.**Please feel free to contact me if there is anything else you may needMy name is Sophie S [redacted] and I am a manager at Tech MatrixMy direct email is [redacted] Regards Sophie

Dear ***,thank you for writing mePlease allow me this opportunity to express my regret regarding your experience with Yoda CareI have issued a full refund to you in form of a check # [redacted] $188.99, and this check will be mail via certified mailPlease let me know if there is anything else I can do for youRegards, Sophie

This is simply not true, I have exchanged many emails last week with [redacted] , and a refund confirmation # for the credit in question was provided to himI am pasting our correspondence for the record [redacted] ,Even if your card is cancelled refund is still possible because you do have a same account number with your providerI have just received confirmation that refund to your card was successfulI am forwarding you this infoPlease consider that refund was just issued, so it will take few days to appear on your account backRefund Confirmation #: [redacted] Payment Method: [redacted] Amount: USD [redacted] Customer Name: [redacted] Regards,Sophie S*Office Manager [redacted] * [redacted] -----Original Message----- [redacted] [redacted] [redacted] *** "Sophie S***" [redacted] wrote:>Dear [redacted] ,> >I finally got the word from them that they have found you in their >systemI am forwarding all the info to you and I have requested a full >and immediate refund to you, on your card.>I am expecting this to be executed today> >Account ID: [redacted] >Customer Name: [redacted] >Phone: [redacted] >Address: [redacted] ***>Amount: $629.99>Card Type: ***>Last digit: x7105>Name on the card: Bob G P***> >Regards,>Sophie S***>Office Manager> > [redacted] ***>Office: ###-###-#### | Fax: ###-###-#### Website | LinkedIn> >-----Original Message-----> [redacted] > >MsS***:> > [redacted] * [redacted] [redacted] *** * [redacted] [redacted] * * [redacted] * [redacted] * [redacted] * * *

Dear [redacted] ,thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceIf there is any issue with you getting your funds back through your bank, please feel free to contact me, I would be more than happy to issue you a refund [redacted]

Dear [redacted] , thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refunds is issued to you in form of the check # [redacted] in the amount of $and it will be mailed to you via certified mailTo erase unwanted software, please click in left bottom corner START > CONTROL PANEL > DELETE PROGRAMS, and than chose which program/software you would like to delete itThank youRegards, Sophie

Dear *** [redacted] ,Thank you for writing meMy name is Sophie S***, I am the new manager at Tech Matrix which is a parent company to [redacted] ***Please allow me to use this opportunity to express my regret regarding your experience with Yoda CareA full refund is issued to you [ck# [redacted] ] and it is going out tomorrow via certified mailPlease let me know if there is anything else I can do for youThank you.Regards, Sophie S***

As per the desired settlement of the customer, we have tried refunding the amount to the customer’s account, however, due to some technical reasons, it did not go through successfully in all our attemptsWe have, therefore, issued a check for the disputed amount with the check # [redacted] that should reach the customer within to business days.We have also tried contacting the customer in this regard, however, the customer was not availableWe wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customersWe would also like to mention that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

On Dec***, , I was on my computerMy screen went blank then 0's and 1's started rolling across the screenA message popped up and said my computer was infected and to call this number for Microsoft techniciansI tried to turn off my computer and could notI panicked and called the number listed.The next day, I received a call from the technician who demanded an additional $ to be sent to him in New Delhi IndiaI then realized I had been scammedI called the [redacted] company and started a dispute claim which is still ongoingAttempts to resolve the situation have been rejected by Tech Matrix Solutions

As per the desired settlement of the customer, check [redacted] in the amount of $is issued and mailed to the customer towards a refund on her account with us.”As per the desired settlement of the customer, a full refund of $has been processed with the transaction ID " [redacted] "It will take 5-business days to reflect the money in customer's account.We wish if the customer would have allowed us to contact and clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers.”We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.” Regards,YodaCare

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 3-business days.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales VerificationOfficer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear ***, thank you for writing mePlease allow me to express my regret regarding your experienceHowever, if you are disputing this charge with your credit card provider, than we cannot issue a refund, we have to follow that process firstPlease feel free to contact me if you have any questions, I will be more than glad to help youMy phone is ###-###-#### and email [redacted] Regards, Sophie S***

At this time, I have been contacted directly by Tech Matrix Infosolutions Inc regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] Actually they have not contacted me, but I have called them times They say the money has been sent to my bank, but it has not shown up on my bank account They tell me to wait days each time Once, they said it was a "glitch" but it has been fixed The last time I talked to them, they said the money will be in my account on I really don't think they intend to return the money Any help you can give will be greatly appreciated Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Just had this experience with this company, pop up on my computer, give a phone # for repair, called and got "technician", then saw that this was probably a scam for money but by then they had gotten in to my computer. Have changed my password on the computer and will change other passwords and do credit card notifications. This came up through a link I clicked from [redacted] to an article about something else entirely….BEWARE! Now I'm very nervous. Have put my firewall back on and done everything I know to re-establish security and will probably call a computer expert I personally know tomorrow to see what else I may need to do. Bad stuf!

As per the desired settlement of the customer, we have processed a full refund and have issued a check with the check # [redacted] to the customerThe check should reach the customer within 3-business days.This is absolutely not the kind of experience we want any of our customers to have We always ensure to help the customer anytime they need helpOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We would also like to mention that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

We do not do the business with the bank that processed her paymentWe have issued a check to the customer, however, the customer has refused it.Regards,YodaCare

Dear ***,thank you for writing me. My name is Sophie S***, and I am a new manager at Tech Matrix, parent company of [redacted] ***. Please allow me to express my deepest regret regarding your experience. I took my time to investigate in order to see what happened, and first of all [redacted] ***... service is inbound only service. They do not have ability to make phone calls only to receive them. I am not sure at this point, who is calling you. But I am sure no one from Tech Matrix or [redacted] is calling you. But please feel free to contact me at ###-###-#### I would really like to see what we can do in order for this calls to stop. I am deeply sorry for your health issues regarding this calls. There is no reason, why you should be called so many times. If I would know phone numbers from where this calls are coming to you, that would certainly help to investigate further. I am wishing you all the best, and looking forward to speak with you. With deepest regards, Sophie.

Revdex.com:At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted] Attached are emails that the company sent me promising a $refund but they have not followed through and have not given me the refundSincerely, [redacted]

As per the desired settlement of the customer, we have processed a complete refund under his account with us and have issued a check with the check# [redacted] that should reach him within 3-business days.We have also tried calling the customer in this regard multiple times, however, every time we reached voicemailWe, therefore, request the customer to call us anytime he want us to help him uninstall any unwanted software from his computer.We would also like to mention that we really work hard to resolve all our customers' issuesWe always ensure to help the customer anytime they need helpOur days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We also ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with usWe do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization for the payment from the customerRegards,YodaCare