Fire Protection Specialists

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 5-business days.We have also tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check [redacted] to the customerThe check should reach the customer within 5-business days We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate and regarding $charge, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer We really work hard to please our customers and our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyIn this case, we have helped the customer resolve all his issues and the customer has given us resolution confirmation and permission to close the case as resolved Regards,YodaCare

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 3-business days.We have also tried contacting the customer in this regard to help her clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not availableWe would also like to assure that our software are legitimate software that helps secure any computer.Regards,YodaCare

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 3-business days.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

On September **, I had a pop up on my computerI did not realize it was a pand thought it really was a warning from ***I have a [redacted] because I kept getting viruses on my PC and haven't had any since I was not able to get out of the screen, it kept warning me of all the viruses my computer had and that closing the screen may wipe out my computerI called the number and was told I had to let the operator scan my computer to check for viruses and if I had any he could send me to a third party business to remove them and offer me securityI asked if he worked with [redacted] and the operator said [redacted] ***When I saw my son two days later he went to the [redacted] and asked if this was through [redacted] and was told "Absolutely Not"I immediately called Tech Matrix and told them I wanted to cancelMy reason was that I had no faith in their company because they had lied to get my businessI was promised on September **, that I would receive a refund, minus $69.99, in 2-business daysI called around October [redacted] to check on the refund and was told again it would be 2-business daysI told them that if it wasn't in my account in that time, my bank would recoup the total amountOn October [redacted] I initiated a recovery through my bankNever trust a liar

Just by reading these reviews had gotten me more & more sceptical about this TechMatrix CoAt first I told myself I should look into this company first before I gave them my card & personnel infoBut being that these people had mentioned The Revdex.com, I came to belief that TechMatrix was very legit & they made it seem that they were part of The Revdex.comSo I had a bit of reliefThen I had 2nd thoughts and decided to look them up to see if it was a scam before they made a scheduled debit out of card the next dayAfter reading the reviews, I could relate to all of themI remember this all went down late at nite and was very weird the way it went downReminded me of the movie Enemy of StateThey totally took over my computer right in front of meThey did fix my computer and I thought it was a good jobBut the way they did it was very spookyAfter reading about the company, how The Revdex.com reviews that, TechMatrix is not an affiliate, I remembered howTechMatrix had brought up the Revdex.com, I guess kinda reversed pyschologized meThat really got me skepticalized! Anyway, I totally cancelled my card, awaiting a new one, then I called TechMatrix and just said I want to cancel the order before they attempt to debit my cardI was questioned about the contract cancellation and I explained that I just wanted to cancel and that I was not certain about the whole thingI didnt want to argue, but they kept saying that I signed and gave authorizationI told them listen, Im a customer that would just like to cancel before I get debitedAnd would like a receipt cancellation sent to me pleaseNow next step is to find a local computer tech, to advise me of safety concerns and issuesThey did fix my computer in a weird way, but I do not know if they added anything to it.Thats what bugs meAnd when they mentioned about sum kinda affiliation with The Revdex.com, and I had read the reviews what The Revdex.com had mentioned, I had a feeling something is not rightSo I would BEWARE and always take precautions of dealing with people or companies you do not know ofAlways take the time in finding out reviews about uncertainties from at least someone you known

I feel this company misrepresented what the were selling and that it is a scam I would like my money back $ I really though I was buying Advanced tech Support which is a program that really likethey even put a Teck Support shortcut on my computer

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business has responded by offering to refund the total amount that they charged in the amount of $by issuing a refund check by certified mailI have absolutely no confidence in this responseIf they are fully responsible for issuing me a refund it should be done via a credit to the credit card charge that they put on my account at the time of the interactionThe should be done immediatelyThe immediate response of full refund without explanation from them or defense of their charge of fee for service indicates that I was correct in my assumption that the entire transaction was fraudulent and an online scamI would like to have the business immediately cancel out the credit the credit card charge for this claim of services renderedThis will not be resolved until full refund is issued and received from the business to meThere is no credibility in the promise of refund via certified mailI hope this can be fully resolved in a timely manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear ***, thank you for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you in form of a check # [redacted] in the amount of $and will be mailed to you via certified mailPlease let me know if there is anything else that I can do for youThank youRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved as soon as I receive my refund on my credit card Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , I think there is a misunderstanding here on your partThis is what I wrote you last time: === This message originally read on 112015Dear [redacted] , thank you for writing mePlease allow me to express my regret regarding your experienceIf you would like a full refund, I am more than glad to issue it to youIf you already contacted Discover card, than this process first needs to be followedIn any case, I am here for you, feel free to contact me any time at [redacted] I will be more than happy to assist you with your refundIf you are not successful in obtaining your refund via [redacted] ***, again please contact me, I will be issuing you a full refundJust please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mailRegards, Sophie === And I am not sure if you understand how the process of disputing a charge really goesYou say you are concerned that your refund will not be issuedDid you read clearly what I wrote to you? Where in my message to you did I say that I will not help you? In your first message you were not clear if you started a dispute process with your card provider, and therefore I asked you thatNow you are saying that you didTherefore, a refund cannot be issued on top of an open disputeI hope that you are able to understand thatWe have to first respond on letter that will be coming in mail from Discover, and that process will take few weeksIf the card provider decides to your benefit you will be getting you money backIf they decide in our benefit, we will be getting money backI hope that they have made that clear to youResult of a charge dispute does not means automatically fund back to your accountCard provider will put funds on your account temporary while dispute is taking place, but that does not mean that it will stay soBut refund is 100% sure, and if you just asked me directly for your refund, a check would be in the mail to you long time agoAnd I even wrote to you, that if Discover decides against you, I am still willing to, and will give you a full refundSo would you please explain to me what in my first response to you made you think that I am not willing to help you? Sophie

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $with the check # [redacted] to the customerThe check should reach the customer within 3-business days.We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not availableWe, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support providerWe always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us Our days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediatelyRegards,YodaCare

Dear [redacted] , a full refund is issued to you in form of a check # [redacted] in the amount of $and will be mailed to you via certified mailPlease allow me to use this opportunity to express my regret regarding your experienceRegards, Sophie

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Discover has closed their case and the matter has not been resolved Tech Matrix Solution, Inchad agreed to reimburse me once the Discover process was complete Sincerely, [redacted] ***

I was very nervous dealing with these peopleForeign accents and allMy computer froze and stated there was a Trojan virus presentCalled the number and spent and two hours to clean up my computerNow after reading reviews, I am really upsetDo I have any recourse at this point?

Dear [redacted] , This is in response to the complaint that we have received on behalf of [redacted] , we have every desire to help the customer and have processed refund of rest of $that should be processed within 5-business days from todayPlease find below a brief about the situation for your reference:>Customer called us on [redacted] of October as her computer was infectedShe also shown interest to buy YodaShield Total Security for one year>Customer was offered support on a one time charge of $for fixing the current issues and provide support for the next one year, along with YodaShield Total Security activation for one year>Customer agreed to it and authorized the sales supervisor to process the charge of $Call was further transferred to our tech team who resolved the issue and the customer gave her permission to close the case as resolved>Next day our customer service team called the customer for the feedbackThe customer confirmed the issue resolution and the charges>The customer then called us on [redacted] of October and asked for a refundSince we did help the customer to resolve the issue, the customer agreed to pay a partial amount of $>Our customer service team processed the refund of $for which the customer agreed and that has already been processed>Since then the customer never called us for any complaints or refund requestNow, the customer has straight away filed in a complaintWe don’t have any reason for dissatisfaction as we offer days of money back guarantee>Since, this has now been brought to our notice that the customer wants rest of $to be refunded and the customer do not want to receive any communication in any form from us, we have processed the rest of $amount which should be processed within 5-business days.We would like to assure you that the company aims to consistently deliver a professional service to our customers and we want to state that on this occasion also, the level of service the customer received was at par Please feel free to contact us with any further questions or concerns you may have Sincerely, [redacted] ***Email: [redacted] ?

Dear ***, thank you very much for writing mePlease allow me to use this opportunity to express my regret regarding your experienceA full refund is issued to you via check # [redacted] $and will be mailed to you on Monday 11.**via certified mail Regards, Sophie

I was scammed alsoDon't believe any thing say!!!