Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [No one from Fidelity has reached out to me, no one from Fidelity has tried to understand what prompted me to make a complaint, no one from Fidelity is remotely concerned about not only the lack of customer service but also the fraud committed which is why a FINRA complaint has also been filed had anyone actually taken the time to actually reach out to me then maybe some of this could have been avoided.] Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will wait for the response from Fidelity, as I did not get the proper response Regards, [redacted] ***

To Whom It May Concern:Fidelity received the additional correspondence for Mr [redacted] regarding his account accessWe responded to Mr [redacted] on September 8, 2016, addressing his concernsIn addition, he was given contact information if he had further questions regarding his account accessAt this time, no further response will be given to Mr [redacted] regarding this matter.At Mr [redacted] ’s discretion, he may share the response with you.Sincerely,Fidelity Investments

Dear Mr***,Thank you for forwarding Ms [redacted] 's comments to us We appreciate the opportunity to review the matter and will contact Ms [redacted] directly to address her concerns For privacy reasons, we are unable to post our response here for public viewing.Thank you, Joe R***Director of ClaimsNational Auto Care

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] , regarding his account being closed.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

I am not satisfied as Fidelity has not resolved my issues They state that their privacy policy prevents them from providing details to the Revdex.com However, no one from Fidelity has reached out to me regarding my Revdex.com complaint The level of customer service I've received is awful Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

Thank you for forwarding Mr [redacted] 's comments to us We appreciate the opportunity to review the matter and will contact Mr [redacted] directly to address his concerns For privacy reasons, we are unable to post our response here for public viewing Thank you, Joe R [redacted] Director of Claims National Auto Care

To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***h, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding account access.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern:Fidelity received the additional correspondence for [redacted] concerning customer service issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr [redacted] 's discretion, he may share the response with you.Sincerely,Fidelity Investments

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This does not provide me with the necessary forms, Fidelity has not contacted me, this does not resolve the issue in any wayRegards, [redacted]

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Mrs [redacted] may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mrs [redacted] directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr [redacted] 's comments to us We appreciate the opportunity to review the matter and will contact Mr [redacted] directly to address his concernsFor privacy reasons, we are unable to post our response here for public viewing Thank you, Joe R [redacted] Director of Claims National Auto Care

I am rejecting this response because: In speaking with the company they have stated that I have not maintained my car per service recommendationsI have talked to Christy H who stated that the information I submitted to Revdex.com of Ohio wasn't accepted because it did not come from VolvoI have since gotten the same information from Volvocarscom and submitted all my supporting information to Christy H with NACI am waiting on a response from the company in regards to my complaint Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I reached out to Fidelity directly, but was not provided with the response They can try again, in a VERY detailed letter to me and Revdex.com Address on file Regards, [redacted] ***

RE: Revdex.com Case ID # [redacted] from [redacted] To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] , regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr [redacted] directly.Sincerely,Fidelity InvestmentsClearing, custody or other brokerage services provided by National Financial Services LLC or Fidelity Brokerage Services LLC, Members NYSE, SIPC

Dear Mr [redacted] ,Thank you for forwarding Ms [redacted] 's comments to us We appreciate the opportunity to review the matter and will contact Ms [redacted] directly to address her concerns For privacy reasons, we are unable to post our response here for public viewing.Thank you, Joe R***Director of ClaimsNational Auto Care

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID # [redacted] from [redacted] ***To Whom It May Concern: Your organization forwarded to Fidelity a complaint from [redacted] ***, regarding refund or exchange issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, Ms [redacted] may share the information we provide with your officeProtecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms [redacted] directly.Sincerely,Fidelity Investments