FactoryOutletStore

To Whom This May Concern,
We regret that you were not happy with the purchase made with us.
Please return the merchandise using a traceable method so that you can see when we received the item back to our warehouse.  Please do NOT use USPS.
Once the...

item is received we will issue a refund back to the original source of collection .. we do understand that the account is closed and further understand that the issuing bank will forward the funds to the new account as we are not able to refund outside of the original source of collection.
If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

I ordered a shoulder bag and FactoryOutletStore sent me the wrong bag. I returned the bag (at $10.08 cost) and FactoryOutletStore charged me $13.99 for the return even though it was their mistake. They refused to refund the full price I paid ($39.99) for the shoulder bag and I think they cheated me and I believe that is fraud. (Order #[redacted]). Why should I be charged for their mistake?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
Thank you for ordering with us here at the
FactoryOutletStore.  We sincerely apologize for the
inconvenience that this has caused you.Unfortunately, we do not expect stock immediately and have refunded our customer back to the card used to purchase....

 We sincerely regret that we were not able to make [redacted] one of our many Happy Customers.If you would like to contact us at your convenience please
feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
and we will be more than happy to assist.Customer Relations Department

To Whom This May Concern,
An investigation of this Customer is currently ongoing due to a fraudulent credit card situation. 
If you would like to discuss this matter further please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 They continue not answering my question about paying what they owe. I am not satisfied with them taking advantage of me and stealing from me. I will take  another way to get my money. They obviously don't care about their reputation with the Revdex.com either. 
 
In order for the Revdex.com to appropriately

We sincerely apologize that we are not able to refund more than collected.
This order was previously refunded the full purchase price.

To Whom This May Concern,
We sincerely apologize that you were not happy with the order with us and choose to return the merchandise for refund.  After reviewing this complaint along with our notation history we do show that your order was successfully refunded the full purchase price...

and a refund for your cost of shipping being processed as previously agreed.  The check will be mailed to your [redacted] address as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.Thank you for your purchase with us here at the FactoryOutletStore.comWe sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the...

item ordered was a replacement - replacement for the original.   We take care in showing this on our website as well as on the Customer Proof of Purchase.  Customer has 30 Days to return any unwanted items for a refund per our Return Policy. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

To Whom This May Concern,
We regret that the package was damaged intransit to our customer.
After reviewing the complaint along with the notation history I contacted the customer today to alerted her that we will send a Pre-Paid Shipping Label for the damaged item thru...

email and that once have refunded her the full purchase price of the item today.
Once we have received the damaged return we will close her order out.  If you have any questions please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.
[redacted]

To Whom This May Concern,
We regret that you were not happy with the purchase made with us here at FactoryOutletStore.com and sincerely apologize for the inconvenience that this has cause.  We show that the package was successfully shipped on 6/**/16 -...

the day after your purchase was made on 6/**/16. 
DHL Tracking - [redacted]
 
Please note that delivery time is subject to the ability of our couriers [redacted], and [redacted]) to fulfill their delivery schedule.  Unfortunately, we are not able to cancel a shipment once it has been shipped.  Please return to the website where you placed this order to review our Return Policy & Procedures should you choose to return the item once successfully delivered.
If you have any questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,
We do see that we have an order that was placed on 4/*/15 @ 2:3PM via our online shopping cart.  This order was imported into our system 2:43PM for processing.  Payment was processed and order sent to our warehouse for shipping.  An order...

confirmation was emailed to [redacted].  We understand that sometimes our confirmation emails may end up in our customer's junk or spam mail folder and/or sometimes is over looked.As a courtesy we've contacted our warehouse and were able to cancel this order. This order was successfully canceled and fully refunded today - 4/*/16.
If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The customer service again,  was lie to me and told me you can return on our cost , and full refund, I am not asking to full refund but also a paid postage, they misleading me just to place my orders.
other wise I don't care about if cheaper or expensive,  I was asking about the deference between varies models in the marketing, this is misleading! 
And I make my statement clear they are lier!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], they did give me back my money, but the reason for the complaint was because I ordered it and they couldn't supply it. I went with another item from a different company and will never again do business with factory outlet store. Because I don't appreciate being deceived, and they were not able to make up the difference of the cost.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
A refund of $49.90 was deposited to my credit card on...

6/*/15.Sincerely,
[redacted]

Thank you for your purchase with us here at the FactoryOutletStore.com.
We
sincerely apologize for the inconvenience that this may have caused
you. We fill orders by SKU received and our records show that we filled
the correct SKU on your order.
Again we apologize if this was not
the item that you needed and would love to help identify the SKU that
would suit your needs.   For a refund you would have to return the
merchandise to us for inspection and consequent refund to your account
.. we would be more than happy to provide a full refund as a courtesy
once the item is returned per our Return Policy.
If you have any
questions please feel free to contact our Customer Relations Department
-Monday thru Friday - between the hours of 9am and 4pm Eastern/Standard
at ###-###-#### so that one of our Customer Care Agents can assist you
further.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already contact the customer service department before I complained to Revdex.com.  I already gave them the USPS tracking number and asked them to check it, they refused to do anything but hide behind the company policy.  The status of the package was clearly marked "DELIVERED" in the USPS web site.  That means the company already received the package but was misplaced by your employee.  Their argument was the package was delivered to "[redacted]" only.  USPS will not just delivered to a post office with zip [redacted].  They only marked "DELIVERED" because items were delivered to the stated address.
p.s. tracking number is: [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely
apologize for the inconvenience that this may have caused you.
 Your return
was processed on 3/*/14 back to the original
source of charge.  Please contact your card issuing
bank to find out exactly when this amount will be placed back into your
account.
 We
would be more than happy to help in any way that we can on your future purchase
.. please feel free to contact our Customer Relations Department - Monday thru
Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance
needed.

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and do show that the items in question were previously returned and refunded.
If you have any further questions please feel free to contact our US Based Customer Relations...

Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department
[redacted]Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT [redacted]