FactoryOutletStore

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Ordered a New Garmin Cadence and speed sensor. The cadence sensor was bad, so I sent everything back at shipping cost to myself. I wrote that I wanted a replacement.. Instead, I was told they would refund me and told to reorder. When I checked my credit card statement, I was deducted $10.00 for no reason. If they sent me another replacement as I had asked they would have not charged me a "restocking fee"

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and as a courtesy will refund the full purchase price of the returned merchandise.If you have any questions and/or comments please feel free to contact our US Based Customer Relations...

Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I am unable to track my package with the tracking number provided in this email and I have replaced the battery I originally ordered.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This Concern,
After reviewing the complaint made by our customer along with our notation history I do see that the customer contacted us on 8/**/14 to inquire about the order .. the order was on a temporary back order and the agent explained this to the customer .. customer...

was ok to wait.     Customer called again the same day to state that he was seeing 2 charges on his card and the agent explained that it was an authorization that she will release until that item becomes available .. the authorization on the card was cancelled as the item would arrive within 2 to 5 business days - 8/**/14. 
Once the item came into stock, customer's card was charged - 8/**/14 - and the item was shipped.  Customer then contacted us again on 9/*/14 this time to say that he no longer needed the item and wanted to cancel the order.  Unfortunately, the order was already shipped and customer was very upset stating he would take the item to the local Police Department.
As a courtesy we will process a Return To Sender on the package as it has not yet been delivered.  Once the package is returned we will issue a refund back to the card.
If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department Monday thru Friday 9am to 5pm at ###-###-####.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not true, I contacted by phone and called two different numbers and talked to two different people to get this order canceled and was told that it could not be canceled. I had to call twice and send an e-mail requesting a treacking number. The tracking number was not given to me until I finally filed a dispute with my credit card company.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that you are not happy with the item recieved and see that we have sucessfully spoken to you previously.  We do not show any further communication with this customer.
The missing battery and charge will be shipped to you today...

and should arrive very shortly.
If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern

Thank You,We are indeed working with our customer directly til satisfaction.  We regret that this issue is taking longer than usual but rest assured we will keep responding until we have another Happy Customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 11am to 4pm Eastern/Standard.US Based Customer Relations Department[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.  After reviewing this complaint along with our notation history we show that this customer placed this order on 4/**/16 via our online shopping cart and have not contacted us since...

placing that order.We show that the package was successfully delivered but was not returned.  Customer may contact us directly at ###-###-#### with the Return Tracking number and we will help as much as possible:
 
 
Return Policy
 
30-Day Money Back Guarantee.
We want you to be happy with your purchase from FactoryOutletStore.com. We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
You may return or exchange most merchandise for a refund within 30-Days from date of purchase.
 
Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance. At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15 percent restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund. Factory Serviced items are exchangeable for a replacement of the same model on defective items only within 30 Days from date of purchase. Bulk Packaged items have a 90 Day EXCHANGE ONLY Warranty from date of purchase. Customer should NOT contact the manufacturer for ANY reason associated with these products. All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 20% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires FactoryOutletStore to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances. We will not accept items back unless they are returned with the manufacturer's original packaging. FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment. NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below. Please include a copy of your receipt along with a description of all problems you had with the packaged components. You should choose a courier that provides tracking and insurance for your package. We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase.             
 
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is fraud. The EXPansion card was listed as part of the package, along with a photo of the expansion card. If it were an error on their part, they would have clearly recognized it, and rectified the situation. I placed the order based on the EXPANSION card being included. I would love to return everything, but it has all be installed. Also, among the telephones, 2 were actually used. One was significantly worn!! They offered to exchange them, but if would have been too much inconvenience for the client. But just another example of how they do business. I greatly appreciate the work of the Revdex.com is this matter. However, it appears time to file a complaint with the New York State Attorney General as well. Can only wonder how many others have been cheated by this business.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

To Whom This May Concern,
We regret that you are not happy with the purchase made with us.
With every order placed our customers get an email confirmation immediately showing what was purchased.
As a courtesy we will refund the $31.65 shipping charges and...

suggest that customer place the order via our online shopping cart directly for any additional parts needed.
Customer Relations Department

We understand the situation and again sincerely apologize that the item sent was a complete pre-packaged kit.  As a retail outlet we will need the complete kit returned inorder to exchange/refund.  When we spoke with you we asked if the box was tampered with in anyway upon its arrival and your denied any damage to the package.
Per our recent agreement you will have to return the entire contents of the merchandise along with the Manufacturer's packaging for inspection and consequent exchange/refund. 
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The following portion of the merchant's response does not appear to guarantee a full refund of the shipping/handling costs:"As a courtesy we will refund the full purchase price of the item within 2 to 4 Business Days of the item being successfully returned."Assurance that I will receive a FULL refund upon the merchant’s receipt of the item, which includes any and ALL shipping/handling expenses forthis order, has been requested. I do not wish to have to contact the Revdex.com again or seek legal counsel concerning this issue.Furthermore, regarding the statement, “We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers wouldknow we are not the Manufacturer themselves.“:If a merchant or company advertises a certain BRAND NAME for sale/purchase on their website (advertisements in which the brand’s logo is readily apparent –even upon purchase from within the online shopping cart), that brand of product is EXPECTED upon payment and/or delivery. If it is not received from themerchant in that same condition/state in which it is advertised, then the company or merchant is NOT taking care to ensure that the customer “knows” that they will be receiving a generic/non-advertised substitution for the desired product instead.If it is a generic product, it should have been advertised as such. This is why I am seeking FULL reimbursement of not just the falsely advertised products I am returning, but ALL shipping/handling costs, as well. This matter will not be settled until the merchant agrees to a full refund which includes ALL shipping and handling costs.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have past records that all my purchases were paid for in full on my credit card.  The current transaction was related to trying to get a collar fixed.  They did not fix it and said they sent it back, where is the collar and WHAT was I billed for.  A woman named [redacted] called and left me a message to which I returned her call, left her a message and have not heard back.  That was two days ago.  I was told by their representative to send the collar to them, I would never have sent it if I was not sent the form to do this.  Then they get nasty with me, bill my card without approval and I still have no collar.  This is ridiculous.  Sincerely,  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that you are not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that you purchased a Factory Serviced [redacted].  Unfortunately, we only sell the item complete and would not be able...

to offer parts for the item separately or as a replacement.We will be more than happy to exchange the entire item out .. please give our US Based Customer Relations Department a call at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.
After reviewing the complaint made by our customer as well as our notation history I do see that a [redacted] called the customer back on...

1/**/14 around 1:59pm and left a message for the customer to contact us as they were not available to take our call.
I do see that this customer purchased the Factory Serviced models and our website explains that some of these products may be missing minor accessories such as the wall mount.  Customer can contact Panasonic directly at [redacted] to inquire about obtaining wall mounts for their model phones.
We further understand that our customer would like replacement batteries and will have them shipped out to their shipping address immediately.  Please allow 7 to 10 business days for the replacement batteries to arrive. 
If you have any questions and/or comment please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].Sincerely,[redacted]

To Whom This May Concern:We sincerely regret that our customer was not happy with the replacement battery purchased with us.We do see that our customer was previously refunded the full purchase price of the returned merchandise.If you have any questions and/or comments please...

feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations